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Discussion Starter · #1 ·
Before I took delivery of my new civic last Saturday I noticed a tiny scratch on the passenger rear side (tire area/fender on the top like getting to the trunk), I saw this when the guy was showing me the car before delivery. This guy took it to the service guys and they tried to buff it off, but they couldn't; the nail catches there...!!!

The business manager told me not to worry and that the body shop would take care of this, I'd just needed to bring back the car another day; perhaps I made a mistake 'cause I accepted this and maybe I shouldn't.

Anyways, I will bring the car tomorrow and really want to be ready on what to expect. I do not want the body shop guys to re-paint the area 'cause I think it will be different, this is a brand new car..!!

I will try to post a pic, but the scratch is tiny and also visible for someone fussy like me.

I need some feedback on this asap, pros and cons and what my position needs to be when I take my car in.

Thanks much..!!
 

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Hopefully it's not one of those incompetent dealerships like the one here in Napa where the parts-service guys don't know what a sway bar is and have never done anything beyond an oil change and maybe swapping brake pads...
Gl
 

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Discussion Starter · #8 ·
needs repaint. you should not have taken the car. you should of waited till they fixed it. hopefully they dont pull a fast one on you and turn there back on you.
repaint the whole area? I'd hesitate to allow them to do that....!!!

I know I shouldn't have taken delivery but since it was such a small scratch and the guy guaranteed that they would fix it and I wouldn't notice it was even there....

I just need to be ready for early tomorrow, if you experts can give me some guidance on what to say or not to say....or what to demand or not, please..
 

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This dealer is in Wallingford, CT.

pics attached....


Executive?

They're very good about their word and making their customers happy (I bought my 98 DX Coupe there 11 years ago) and never had a problem with their service department.

They've also got that huge body shop around back.
 

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I know its a new car and it sux to see scratches but if this is your DD , then if they touch it up for you def take it but your gonna get chips all over the car, honda doesnt do the best paint work off the assembly line , so its gonna be one of many and once you leave the lot , they got you , did you have it noted when you picked the car up and make them sign that it would be taken care of? If not they will more than likely blow you off about it, just like they do on our tranny probs with the si..
 

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No way would I let them repaint the whole area. I'm totally anal and I've sure I'm sure I'd regret it for one reason or another.

I've seen some amazing work done by paint specialists that focus on this kind of thing - where they only fill in the scratch. Someone that is very good with touch-up paint could almost make that thing disappear- esp. if they feather over it with a layer of clear coat.

We've got a dent removal place near my house that has a paint guy on staff that does this kind of thing. They've done some work on my in-laws cars that was very good.

Might be worth checking around to see what other non-dealers have to say.

Good Luck
 

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Discussion Starter · #14 ·
thanks all of you guys for chiming in.
I went there this morning and the body shop couldn't just buff it out, repainting is needed, obviously no charge to me.
I thought about it for a couple minutes and I opted for a 2nd option and spoke to the GM there, in replacement I got the all weather rubber mats plus the mud guards installed.

Even though they look very professional and guaranteed 100% of the work stating I'd never notice any difference in color, I opted to "live" with the tiny scratch, afraid of re-painting a small area of the car.

I also asked for the exhaust finisher but the GM didn't fall for this one, so they allowed me to purchase it there with a discount at $95 plus tax.

What you think?

..
 

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Discussion Starter · #15 · (Edited)
thanks guys,

They noted they'd be responsible for fixing it when I took delivery.

I spoke to the GM and opted for a couple accessories I was looking for instead, he gave me the all-weather floor mats plus the mud guards installed.

I asked for the chrome exhaust finisher but he didn't fall on this one and asked me to pick 2 items.

The lady at the body shop had guaranteed (if I decided to repaint) the job and gave her word that I'd be pleased with the final result, but I didn't want to know I'm driving a brand new car that needed some paint job on it (even small).

What you think, was it fair the trade off?

..
 

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I was gonna suggest to leave it as it is and get a few hundred dollars back in your pocket, since scratches on cars are as imminent as death and taxes, I am sure you could use some money. Since you opted for accessories, I would say it's a fair deal.

BTW doesn't EX come with a chrome exhaust tip?
 

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I believe the 2 door EX comes with the exhaust finisher but the 4 door does not. My 08 EXL sedan did not come with a finisher (I'm about to install my newly acquired SI axle back to resolve this little issue :laughing:.

Enjoy your new car!
 

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I was gonna suggest to leave it as it is and get a few hundred dollars back in your pocket, since scratches on cars are as imminent as death and taxes, I am sure you could use some money. Since you opted for accessories, I would say it's a fair deal.

BTW doesn't EX come with a chrome exhaust tip?
That tiny scratch is not worth the hassle. I think haimbond is right about scratches being imminent. No matter how hard you try, you're eventually going to get scratches and rock chips. Just be glad you got a good service department. Some places i've been to wouldn't even bother trying to buff that thing out. I think you got a good deal with the rubber mats.
 
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