I think of all the Minnesota users, I've dealt (positively and negatively) with almost all of the five Twin City dealerships.
Hopkins Honda:
Fantastic facility. Easiest the nicest customer waiting lounge and service bay. Largest Honda dealer in Minnesota (so they get a very large allotment of cars. However, I have had considerably issues with their service. I made an appointment last winter to get some warranty work done (you guessed it, squeaks and rattles), and to get my front bumper touched up (it came with a spot near the headlight gap where it was chipping/peeling back. I made the appointment with the receptionist and she said they'd do it all.
I got there, and my service manager was this grumpy older man who told me that they weren't even going to look at the paint because that's the body shop's job, and I didn't make an appointment for the body shop. I was then told that the receptionists are inept by him. I find this very unbecoming of a business, to be badmouthing those within. The woman who works at Walser Collision and Glass said that her son is a technician there, and he says they get complaints constantly about disjointed customer service, a lack of customer care, and overall confusion as to what is supposed to be getting done because of how big a dealership it is. I try to stay away from there anymore as a result of this, if I can.
Richfield-Bloomington Honda:
This is probably my dealership of choice. It's either my first or my second. They have very good customer service and they genuinely seem to care about you as a customer and your patronage. However, I have yet to get any warranty work accepted at this dealership. They have an excuse for everything it seems. I was with a technician driving trying to get him to see/hear the third gear, and it popped out and grinded several times during the duration of the trip, to which the technician claimed he "wasn't looking" or "didn't hear anything". They also mistakenly put in 5W-20 in my Si, even though I said clearly a dozen times to make sure it was 30.
Walser Honda:
This is the one that I most frequent. They have been incredibly receptive to my warranty issues, and have probably spent more time behind my dash and interior than any other Civic they service. I work with Lisa Carlson and I highly recommend her. She is fantastic, friendly, and very understanding. "You should not be having these kinds of problems with a car this new, especially not a Honda." They have fixed almost all of my warranty claims. Tim is the technician I work with 95% of the time, and he is fantastic. Of all the dealerships, Burnsville takes me the most serious, and that's something I very much value.
I do, however, hate their lot set-up, and can't wait for them to build their new dealership (which is going to be bigger than Hopkins, I hear). If you do get service done, go with Lisa and tell her Mike with the Fiji Blue Si coupe sent you.
Buerkle Honda:
Not enough experience to have any specific opinion on. I did get my O-Ring inspection done here, though with no problems.
Luther Brookdale:
Not enough experience to have any specific opinion on.
Bottom line, I would work with Lisa Carlson at Burnsville (Walser) Honda above all of them. They are the most receptive to quality and warranty concerns (though I can't get them to acknowledge my 3rd gear issue), and it is because of this dealership that I was able to give the forum a few days notice before the Rear Bearing Recall was released publically.
