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Discussion Starter #1
I've been living here for three years and I've tried various Honda dealerships for service in the area. I first tried Sheehy, and they seemed very dishonest. Then Landmark, that was no better. I tried a few in Maryland no better, and finally today I took my car to Brown's Honda in Arlington to my 06 Civic for a cracked block.

The problems I tend to run into are atrocious customer service, disrespect (not actually listening to your problem, or treating you like an idiot), not keeping appointments, not getting the car done on time, not calling you to update you on anything (including that your car is finished). So are there any good ones around here?
 

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Discussion Starter #3
My experience with Sheehy was typical of dealers in the area. They treat me like I don't know what I'm talking about don't call an update about vehicles.

I took my girlfriend's car there about a year ago with a check engine light that kept turning on and off. Dropped it off at 9AM, they said they would call by noon and let us know what was wrong. By 3 they hadn't called, so we called them to find out they haven't even touched the car. Mind you this is just pulling the trouble codes. They said they would do it by 5. 5 rolls around, no call. We call again, oh they can't get to it at all that day.

Next day again they don't call by noon. We call them again for them to say that nothing is wrong, and to come get the car. I have no idea if they ever checked, but the light was off.
 

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Check out Pohanka Honda in Fredericksburg. It may be a hike but they have THE BEST customer service I have ever encountered. Prices are great and I feel like they care about me. They have a really cool waiting area and courtesy vans. Their garage is huge!
 

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I use Hendrick Honda in Woodbridge. We've bought from them and have used their service department exclusively. They have never done me wrong.
 

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Discussion Starter #6
Just got my car back from Brown's Arlington Honda. That place is a ripoff. I'll have to check out these others.
 

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Just bought my R18 from Bill Page in Falls Church, VA. They are BBB accredited and even sent me free parts after I bought the car!! (just a trim piece) I would try Hendrick Honda though. My great uncle (before he passed R.I.P) bought my great aunt's (before she passed just last year R.I.P) 05 Civic EX Special Edition from there. When we inherited the car it had 22k on it. He took it to them for all the maintenance, and that service record is perfect. Gets about 38-42mpg Hwy around 24k on it now. (AT)

TLDR

Try Bill Page, Falls Church, VA
Try Hendrick Honda, Woodbridge, VA
 

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I've been living here for three years and I've tried various Honda dealerships for service in the area. I first tried Sheehy, and they seemed very dishonest. Then Landmark, that was no better.
This was a while ago, but my Landmark experience (test-driving a 9th gen) was:
* Every car on the lot had side-stripes installed (extra $$)
* Every car on the lot had wheel locks installed (ditto)
* There were about a million sales people
* They did not seem very interested in negotiating or even removing stuff I didn't want (like the stripes)

Definitely pass...
 

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I would stay away from Honda of Chantilly

1. They refused to do my valve inspection and valve adjustment, had to figure out how to do it myself
2. They try to charge you for more parts than you need
**Example, oil leak from oil pressure switch they quoted me (have paper) complete valve spool assembly 15810-PRB-A03 This comes with the gaskets, ring, and valve timing oilpressure switch, but yet they still added part numbers 37250-PRB-A01 and 15832-PNA0923, guess to sit on shelf to to sell to someone else. On top of quoting me for extra parts already included in assembly, they were charging me labor rates for each different part replace

Honestly, avoid the stealerships and find a reputable indy shop to do your work if you can't manage on your own.


I know your cracked block is a different story for the DIY, you can give Mach V motorsports a try. I've used them for some odd-ball work and troubleshooting over the years for my Evo (rolling fenders and tracing stuck boost issues and charge pipes that won't stay on, re-tune after I stripped parts to sell) and STI (whole slew of stuff lol). He has techs that are very into honda's and will treat you right. The owner Dan is a straight up car enthusiast and will treat it like his own car.
 
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