If you can't find the bolt to the seat bottom, STOP. That's the shallow end. Everything else is deep end.
Yes, a bin, box, or laundry basket can JAMN and BREAK the trunk mechanism. This is a *known* problem. Even though there isn't a TSB out on this, they were replacing the sun visors for goodwill a long time before the TSB recently went out on that.
Take it to your dealer. If there's a case to be had for goodwill, this is it. Less than two years old, and an item that DOESN'T care how many miles you've got on your car breaks. Trunks are only opened a few times a day, so they are MUCH more likely to spot you one. Have you been going in for service at ALL? (It shouldn't help, but it does.)
Anyhow, this is a tough job for a DIY. Bring it in.
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