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Just took my car to the dealer because I'm having the same problem.

Since the car has less than 36k miles, it's covered under warranty, but here's where they get you.

Since I have subs in the trunk, they wanted to charge me 2 hours of labor to disconnect the amplifier and subwoofers and take them off the car so they can reach the latch.

I walked away really pissed, will be taking the sub box out myself and then taking it back.
 
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