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Discussion Starter #1
So my wife brought her '09 Civic to the dealer for an airbag recall service. Ever since the service the airbag indicator light has been on. She contacted them the next day (Saturday) and left a message. She finally got a hold of them on Monday morning and they pretty much refused to do anything about it, told her it was unrelated and that it would be a $60 diagnostic fee. They're claiming she must have hit a bump or something which is total BS. Any ideas what we can do to get this taken care of?
 

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If the dealer isn't being cooperative, call HOA and complain.

Just out of curiosity, is your wife's 09 Civic a sedan or coupe? The coupes can have a faulty crimp in the floor harness that will trigger the SRS light. It's TSB 10-001.
 

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Discussion Starter #4
Thanks for the replies. Our Civic is the sedan model. Yes, I'm aware of the paper clip tricks. Already tried resetting it and it pops right back on. Also jumped the pins on the OBD port and discovered that it's throwing SRS error 1-2. I think the code is supposed to indicate increased resistance in the driver's side inflator (maybe something was unplugged?). Interestingly enough my wife said they told her they only had to do work on the passenger's side.

Was hoping there might be an easy fix but maybe our best option is to call Honda corporate and complain about them and see if we can get any help.
 

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Discussion Starter #5
Good news. Got through to service manager and Omar hooked us up with an appointment this week to take care of it. Fingers crossed.
 

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What would trigger the light to come on if all they did was replace the unit? I'd be more worried about noises from them taking things apart
 

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Just wanted to let everyone know that we did end up getting this resolved when we brought it back to the dealer. As I suspected they had in fact left something unplugged. Yikes! Light is off now so we're back in business.
 

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Just wanted to let everyone know that we did end up getting this resolved when we brought it back to the dealer. As I suspected they had in fact left something unplugged. Yikes! Light is off now so we're back in business.
Good to hear that they solved the problem. SRS self check systems seem to be pretty good at letting people know when something is wrong.

I had an airbag warning light go off in one of my cars a long time ago. A sensor or computer or something went bad. The service dept was able to repair it fairly quickly.
 

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I hate going to the dealership for any type of repairs. I brought mine into the dealer for the Air Bag Recall because the carfax didn't show that the previous owner didn't get it done. They told me 1/2 a day and it only took about 1.5 hours. It was a good experience, but I still have trusts issues with other people working on my cars. LOL!
 
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