Intermittent Wiper Problem

jwmacleo · 12-09-2008, 11:00 AM

Hello all. I have a 2007 Civic LX with about 85000 kms on it (purchased in July 2007). My full warranty went to 60000kms, and the drivetrain goes to 100000kms. A few days ago my wipers started acting strange--they frequently don't park at the bottom of windshield, the intermittent setting isn't actually intermittent anymore, and the wipers don't stop running when I shut them off. My problem is described very well by TSB #07-071 (http://www.in.honda.com/Rjanisis/pubs/SB/a07-071.PDF).

I'm taking the car in to Honda to get another recall issue worked on tomorrow (water pump pulley), and I'm getting them to look at the wipers. This won't be covered by warranty anymore, but it does say on the TSB that the dealer can ask the District Parts and Service Manager for goodwill consideration.

Does anyone have recommendations regarding what I could say to make this goodwill consideration more likely?

I was thinking I could pull out the normal line--I'll never come back to this dealership. I could also threaten to become vocal about this in online forums.

Any other suggestions? Does anyone have experience with this sort of thing?

Thanks!

***cderalow*** · 12-09-2008, 11:07 AM

it'll really be at the dealer's discretion.

now that you point it out, my CR-V falls just outside the VIN range for that TSB...

heh

blue06civicex · 12-09-2008, 11:47 AM

imo you would have better luck being nice and acting like you want to be a repeat customer. if they think a good will repair on a tsb that is barely out of warrenty will make you a very likely repeat customer i think they would be more receptive. in my experiance a lot of people get turned off by the whole "if i dont get what i want ill throw a fit" deal.

jwmacleo · 12-09-2008, 11:52 AM

Oh yes, I'm planning on being nice initially--I'm not an unreasonable person. I suppose I'm just anticipating a 'no' when I ask about the goodwill consideration because I haven't been back to the dealer since I bought the car (I do most of the maintenance myself).

***cderalow*** · 12-09-2008, 12:49 PM

Quote:

Originally Posted by blue06civicex

imo you would have better luck being nice and acting like you want to be a repeat customer. if they think a good will repair on a tsb that is barely out of warrenty will make you a very likely repeat customer i think they would be more receptive. in my experiance a lot of people get turned off by the whole "if i dont get what i want ill throw a fit" deal.

15,000 miles is a bit out of warranty

blue06civicex · 12-09-2008, 04:37 PM

indeed

johnsvmf · 01-08-2009, 07:29 PM

I was driving to DC in a freezing rain when my 2007 Civic wipers decided to only work in high and would not park. I looked down at my odometer and it was at 35,980. I thought I was out of luck until I read this post. Even though my Odometer is near 37,000 I think my Honda dealer will honor the repair with this bulletin in hand. I will let you know how it goes.

Vinnie

tim_g · 12-16-2009, 05:21 PM

Hey guys,
Just wanted to let you know
I've experienced exactly the same problem as described in the TSB on top of the page. I have a 2008 civic EX-L which does not fall under the categories provided in TSB. So I took the car to a dealership and they said they'll fix it free of charge.

MardiGras · 12-16-2009, 06:12 PM

Quote:

Originally Posted by tim_g

Hey guys,
Just wanted to let you know
I've experienced exactly the same problem as described in the TSB on top of the page. I have a 2008 civic EX-L which does not fall under the categories provided in TSB. So I took the car to a dealership and they said they'll fix it free of charge.

How many miles do you have? What month was the car built (when you open the driver's door, the month stamp will be on or near the sticker that indicates tire pressure)? Just curious 'cause I have an '08 EX built in April '08.

tim_g · 12-29-2009, 11:03 AM

Quote:

Originally Posted by MardiGras

How many miles do you have? What month was the car built (when you open the driver's door, the month stamp will be on or near the sticker that indicates tire pressure)? Just curious 'cause I have an '08 EX built in April '08.

I have about 17K miles. The car was built in August 08. A visit to the dealership was quite unpleasant experience though. I had to wait for half a day to get a wiper motor replaced. And then after they gave me the car back the wipers still wouldn't park in the right place (they would do a whole cycle and then kinda start a second cycle (for a small moment) and then stop right there). So I pointed that out to a manager and the second time they returned the car the wiper would park lower but wouldn't cover the whole windshield area

Eventually, the 'main mechanic' or whatever came had a look at it and told me that my 'timer in the motor was screwed up' and he had to fix it. After he fixed it, it works flawless though

He also told that he had never seen this happening to civics, only accords.

Good luck with the replacement!

lpcivic07 · 01-05-2010, 12:45 PM

so did any of you try to fix the problem ur selves or did you just take it in because im having the same problem with my 07 civic. the wipers work on all the settings but they stop where ever they want. im guessing its the timer but i just didnt kno if it was something that can be done on my own.

BSonly · 02-08-2010, 12:34 PM

i had the same problem. wipers wouldn't turn off and would stop after 8 wipes. it's been raining a good bit down here in Georgia so I didn't take it in. After a month passed it went back to normal. If it doesn't cost much for the motor, ill just replace it myself. im at 76k.

12-09-2008, 11:00 AM	#1 (permalink)
jwmacleo Junior Member Join Date: Jul 2007 Posts: 11 iTrader: 0 / 0%	Intermittent Wiper Problem Hello all. I have a 2007 Civic LX with about 85000 kms on it (purchased in July 2007). My full warranty went to 60000kms, and the drivetrain goes to 100000kms. A few days ago my wipers started acting strange--they frequently don't park at the bottom of windshield, the intermittent setting isn't actually intermittent anymore, and the wipers don't stop running when I shut them off. My problem is described very well by TSB #07-071 (http://www.in.honda.com/Rjanisis/pubs/SB/a07-071.PDF). I'm taking the car in to Honda to get another recall issue worked on tomorrow (water pump pulley), and I'm getting them to look at the wipers. This won't be covered by warranty anymore, but it does say on the TSB that the dealer can ask the District Parts and Service Manager for goodwill consideration. Does anyone have recommendations regarding what I could say to make this goodwill consideration more likely? I was thinking I could pull out the normal line--I'll never come back to this dealership. I could also threaten to become vocal about this in online forums. Any other suggestions? Does anyone have experience with this sort of thing? Thanks!

12-09-2008, 11:07 AM	#2 (permalink)
*cderalow* Slutty McSlut Slut Join Date: Oct 2007 Location: Pot-o-mac, MD Age: 26 Posts: 3,030 Chris iTrader: 3 / 100%	it'll really be at the dealer's discretion. now that you point it out, my CR-V falls just outside the VIN range for that TSB... heh __________________ 2008 Honda Civic Si Sedan SOLD 9/8/2009 2007 Honda CR-V EX-L AWD 38K and growing 1998 Honda Civic DX Coupe SOLD 2/17/2008

01-08-2009, 07:29 PM	#7 (permalink)
johnsvmf Junior Member Join Date: Jan 2009 Posts: 1 iTrader: 0 / 0%	Thanks for the help with the bulletin I was driving to DC in a freezing rain when my 2007 Civic wipers decided to only work in high and would not park. I looked down at my odometer and it was at 35,980. I thought I was out of luck until I read this post. Even though my Odometer is near 37,000 I think my Honda dealer will honor the repair with this bulletin in hand. I will let you know how it goes. Vinnie

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12-09-2008, 11:47 AM	#3 (permalink)
blue06civicex Senior Member Join Date: May 2008 Posts: 283 iTrader: 0 / 0%	imo you would have better luck being nice and acting like you want to be a repeat customer. if they think a good will repair on a tsb that is barely out of warrenty will make you a very likely repeat customer i think they would be more receptive. in my experiance a lot of people get turned off by the whole "if i dont get what i want ill throw a fit" deal.

12-09-2008, 11:52 AM	#4 (permalink)
jwmacleo Junior Member Join Date: Jul 2007 Posts: 11 iTrader: 0 / 0%	Oh yes, I'm planning on being nice initially--I'm not an unreasonable person. I suppose I'm just anticipating a 'no' when I ask about the goodwill consideration because I haven't been back to the dealer since I bought the car (I do most of the maintenance myself).

12-09-2008, 04:37 PM	#6 (permalink)
blue06civicex Senior Member Join Date: May 2008 Posts: 283 iTrader: 0 / 0%	indeed

12-16-2009, 05:21 PM	#8 (permalink)
tim_g Junior Member Join Date: Dec 2009 Posts: 2 iTrader: 0 / 0%	Hey guys, Just wanted to let you know I've experienced exactly the same problem as described in the TSB on top of the page. I have a 2008 civic EX-L which does not fall under the categories provided in TSB. So I took the car to a dealership and they said they'll fix it free of charge.

01-05-2010, 12:45 PM	#11 (permalink)
lpcivic07 Junior Member Join Date: Jan 2010 Posts: 1 iTrader: 0 / 0%	so did any of you try to fix the problem ur selves or did you just take it in because im having the same problem with my 07 civic. the wipers work on all the settings but they stop where ever they want. im guessing its the timer but i just didnt kno if it was something that can be done on my own.

02-08-2010, 12:34 PM	#12 (permalink)
BSonly Senior Member Join Date: Jul 2006 Location: Georgia Age: 27 Posts: 218 iTrader: 0 / 0%	i had the same problem. wipers wouldn't turn off and would stop after 8 wipes. it's been raining a good bit down here in Georgia so I didn't take it in. After a month passed it went back to normal. If it doesn't cost much for the motor, ill just replace it myself. im at 76k.