Caution: Ebay Coupe fog lights from Dynasty Auto (Long story)

[xtv-sidecar]

So about 2 week ago I said what the heck and bought the coupe fog lights on ebay from Dynasty Auto (as they were mentioned in another thread being a good kit).

Everything seemed to be going good until I got the Fedex tracking # from them. Still a few days left in the shipping window so I thought I would see where they were at so I would know when to look for them. Went to Fedex web page and tracked it, NO record found for this tracking #.

So I e-mailed them back and asked them to make sure they gave me the right tracking #. Never got an answer.

OK its the weekend of the 4th I will give them a few days. 2 days later, no answer. So I e-mail them again and still no answer.
Getting a little mad I give them a day deadline to respond. Still no answer..

Today I send a not so nice e-mail telling them that they seem to not want to return my e-mails and sent me a fake tracking #, and I want an answer or else....NO ANSWER!!!!!
So I track down the phone # and give them a call. some lady answers the phone and I told her that I have the incorrect tracking # and need to know the true tracking # give her my info,,,,,,,,,10 minutes of hearing foreign jiber jaber and a computer keyboard in the background,,,,,,,,the phone gets laid down on a counter next to a radio (not on hold) for another 10 minutes.
She finally picks up the phone again and said they have record of the shipment going out in thier log but Fedex lost it. They will have to file a claim with Fedex and that will take about 5 to 6 days, then they will ship out another set of lights or I could get a refund.

I said if it is going to take that long I will take the refund. She said OK when we get the claim from Fedex we will refund you the money.
Once again I am like WTF. I proceed to try to understand why and argue with her about the 5 to 6 day before I can get a new set shipped to me or the refund.
Going to try and call back and talk to someone else later as this was going no where.

What kind of BS is this kind of crap. I paid for the lights and I am entitled to receive the lights or a refund regardless if they were lost by Fedex. They will get the claim from Fedex. Why should I have to wait for that before they ship me the lights or refund the money....

And I still think that the lights were never shipped, anyone that has worked in shipping and receiving knows that Fedex scans the package when they pick it up. Therefore when I tracked it, it should have shown me that they picked up the package, at least, instead of no record found.

So if you are thinking of getting the lights off of ebay stay away from Dynasty Auto..

[PoLiShPrInCe]

thats weird... i ordered from there about 2 weeks ago and they came in today... everything seems to be in order... but i got them shipped by usps because its into canada...

[xtv-sidecar]

Originally Posted by PoLiShPrInCe

thats weird... i ordered from there about 2 weeks ago and they came in today... everything seems to be in order... but i got them shipped by usps because its into canada...

Give me my lights back.....LOL.
They have extreme ends on there feed back. I can pick out a lot of BS on there now that I have been on this end of it.
It is really good or Sorry AS S#&T.
They have not listed the lights for the coupe in a while. It would not surprise me if they sent you the lights that they had in stock and over listed it on ebay. And are just telling me one big lie. Like I said Fedex should show a pickup when i track the # they gave me... And I called Fedex, Tracking # was never on file....HUUUUUM

[scrappy]

Originally Posted by xtv-sidecar

Give me my lights back.....LOL.
They have extreme ends on there feed back. I can pick out a lot of BS on there now that I have been on this end of it.
It is really good or Sorry AS S#&T.
They have not listed the lights for the coupe in a while. It would not surprise me if they sent you the lights that they had in stock and over listed it on ebay. And are just telling me one big lie. Like I said Fedex should show a pickup when i track the # they gave me... And I called Fedex, Tracking # was never on file....HUUUUUM

Did you use a CC to pay for them? if so dispute the charges with the CC company.

[CaliGuy]

Originally Posted by scrappy

Did you use a CC to pay for them? if so dispute the charges with the CC company.

Paypal as well!

[Special Ringpop]

I know on the Grand Am forum I'm part of, a TON of people bought the blackened chrome headlights from them and absolutely loved them.

What are you going to do? I've never dealt with them, just figured I'd pipe in about the headlights.

[whitecivicsi]

I bought my lights off ebay also but from motorenergy and received them today...everything looks fine bud. I hope you get ur sets soon.

[peliROJO]

Obviously they are trying to protect themselves by waiting to refund your money until FedEx pays them back for losing the shipment. It doesn't sound like it's their fault at all, from what you have described. It's just normal business practices.

Think about it. If/when FedEx pays Dynasty for the lost shipment, then FedEx is taking the blame. And you're on here bashing Dynasty. You, sir, should be flogged.

Note - I'm in no way affiliated with Dynasty Auto or FedEx.



-edit-
I would also like to add that once I bought something off of eBay, was given a UPS tracking number, and the number wouldn't work on the UPS site. The shipment was Ground, so I waited several days and the package was delivered. So, just because you don't get a working tracking number, doesn't mean that the package was never shipped.

[xtv-sidecar]

If Fedex had a scanned record of picking up the lights then I would say flog away. But Fedex said NO RECORD ON FILE and a driver would be fired for making a pickup without scanning the tracking #. So who is to say they ever shipped the lights in the first place?

[RedSIinPA]

As long as you never signed for the lights, which you clearly didn't, you should NOT have the wait for a refund at all. The dispute is between the seller and the carrier. I would be raising holy hell.

I use American Express whenever possible for this reason. dell sent me a lemon computer a year ago and wanted to send 3 different guys to the house to fix that hunk of crap. After a couple run arounds, I called Amex and said "refuse the charge, i don't want this thing and they're getting it back." two days later, Dell sent a tech and that **** was fixed pronto.

Amex > All

[whitecivicsi]

Originally Posted by RedSIinPA

As long as you never signed for the lights, which you clearly didn't, you should NOT have the wait for a refund at all. The dispute is between the seller and the carrier. I would be raising holy hell.

I use American Express whenever possible for this reason. dell sent me a lemon computer a year ago and wanted to send 3 different guys to the house to fix that hunk of crap. After a couple run arounds, I called Amex and said "refuse the charge, i don't want this thing and they're getting it back." two days later, Dell sent a tech and that **** was fixed pronto.

Amex > All

so what did the tech do? did he bring you a new one? or did he just fix that hunk of crap you got?

[RedSIinPA]

Originally Posted by whitecivicsi

so what did the tech do? did he bring you a new one? or did he just fix that hunk of crap you got?

depends on how you look at it. I got a new motherboard, CPU, ram, and power supply. I bought my own vid card and monitor so in most ways, it was a new system.

[cappykd]

I agree that they probably oversold. That sucks... It's not a accident that your lights never showed up and they havn't had any more listed on ebay in weeks. (I was looking for a set from them myself.)

[xtv-sidecar]

Originally Posted by cappykd

I agree that they probably oversold. That sucks... It's not a accident that your lights never showed up and they havn't had any more listed on ebay in weeks. (I was looking for a set from them myself.)

Over all they have a good feedback, But it is funny that as soon as they gave me a tracking # (that Fedex had no record of) They stopped answering my e-mail. I think they are just BSing me waiting for there next shipment to come in. And if they were soldout and told me the truth up front, I could understand. And deal with the wait. At least I would know what is going on.

[skittleslegend]

Our traffic department files claims with Fedex all the time. They say it'll take 2 days, 3 days max for them to get back with us. Almost everytime they get back to us the next day.

Hmmm...I'd say give it a few days. Some people don't understand that there are times where things are just out of our control. To protect themselves from getting screwed, they have to file the claim before sending out a replacement order. Some people just aren't trustworthy enough (not saying you).



By the way, if any of you are ever given the choice between Fedex, or UPS, depending on the packaging, I'd highly suggest UPS. Fedex loses packages like mad. They have also damaged more packages than any of our other US and International carriers. Not slandering their name, but it's the honest truth.

[AtmcBlueEXNav]

had the same issue with dynasty. bought a set of fogs from them and got confirmation on june 21st. waited and waited until the 10th business day. emailed them with all info. they said fedex damaged my item and they gave me a full refund. now they don't list the item anymore and i am lost. i wanted to get a good fogs that would be easy to install. anybody knows a ebayer that sells one that is easy to install just the oem? thanks

[Acura604]

if purchased with paypal.. just inform paypal u didn't get any product..they will act fast and get u that refund.. after that, dont bother with those gypsy-kwan-do outfits...

[xtv-sidecar]

Originally Posted by AtmcBlueEXNav

had the same issue with dynasty. bought a set of fogs from them and got confirmation on june 21st. waited and waited until the 10th business day. emailed them with all info. they said fedex damaged my item and they gave me a full refund. now they don't list the item anymore and i am lost. i wanted to get a good fogs that would be easy to install. anybody knows a ebayer that sells one that is easy to install just the oem? thanks

That is interesting June 20 for me..Huuuumm.
Did they give you the refund right away? They are right there in Cali, I would think they would have shiped to you in 3 days max.
If you get a good set from someone else let me know!

[xtv-sidecar]

Originally Posted by skittleslegend

Our traffic department files claims with Fedex all the time. They say it'll take 2 days, 3 days max for them to get back with us. Almost everytime they get back to us the next day.

Hmmm...I'd say give it a few days. Some people don't understand that there are times where things are just out of our control. To protect themselves from getting screwed, they have to file the claim before sending out a replacement order. Some people just aren't trustworthy enough (not saying you).



By the way, if any of you are ever given the choice between Fedex, or UPS, depending on the packaging, I'd highly suggest UPS. Fedex loses packages like mad. They have also damaged more packages than any of our other US and International carriers. Not slandering their name, but it's the honest truth.

Thanks for your Input Skittles You are one of the members on here that I truly value information from. I don't think they have the lights in stock and I think that has ben the whole problem, but I can't prove it. I will give them a few days and go from there.
FYI any thing shipped in the ATL. use Fedex. Here UPS packages look like they are treated like Jim Carey in Pet Detective... LOL.
I don' know who to use for shipments between Ga. and Tx., Not DHL either, The guy thinks he is a Nascar driver... ..LOL

[AtmcBlueEXNav]

Originally Posted by xtv-sidecar

That is interesting June 20 for me..Huuuumm.
Did they give you the refund right away? They are right there in Cali, I would think they would have shiped to you in 3 days max.
If you get a good set from someone else let me know!

yes, they refunded my money right away, after i emailed them. i think they are oversold the item, item was not damaged. anyway, i have been searching this site on what the other member's experience with other ebay sellers. got no time to check ebay, yet. work network does not let me go to restricted sites. anyway, i'll post here when I get a good set of fogs.