AEM REPLACED MY CAI with the NEW MODEL!!!! TO FIX THE CEL !!!!!!!!!!!!

[bodydraggin]

exactly what i think. i will get to the bottom of this tomarrow. i had to call 7 times to get aholdof them today i will gladly do it again

[BATANG CITY JAIL]

7 times? thats suck..i remember claiming something from dell..they put me on hold for 2 hrs and sent me to india to talk to their technical support.....

[m1k3]

god damnit they are back ordered until friday

but my exhaust ships out today

[m1k3]

you have to ship your intake back now, also fill out a warranty form

what was the CEL code? like p1070 or something?

[Sion0x]

Yeah I just got emailed back, have to fill out a warranty form and ship the intake back...

Not that the old intake had any use anyway, but it's just a bigger hassle now.

[bonith]

I sold my oem HONDA air intake.
Any idea ? for a backup until my new CAI come back from AEM...short ram?....

[bodydraggin]

thats bull**** they need numbers off the intake itself. its 2 degrees outside. and i got no clue where it is on the pipe. but **** them i think i got everything they need. hopefully tomarrow they can get there heads out of there azz and finish this up only been fighting with them since monday

[bonith]

Warranty form said: Pipe Information Located on the end of the pipe.
Need Pipe Number and Work Order on Pipe. I don't see Work Order on Pipe...

[enter801]

Make a fake invoice, pretty easy to do in excel.... or not cause that would be bad... ;p

Originally Posted by bodydraggin

ok best news of the year for me so far. IM ****** i dont have a invoice or receipt. i done some work for my uncle he got me my intake. its been many months ago and he doesnt know where he got it from or where the paper work is. so i called them he said pictures would be fine and a picture of the shipping sticker where it had the addys on it to and from. well go figure i send it now hes saying without a invoice or receipt theres nothing he can do. do figure thanks aem nothing like 2 ppl telling you 2 different things

[Excelerate]

Originally Posted by BATANG CITY JAIL

this don't make sense..... why AEM need an invoice or a recipt? its not like you stole it from the company. and also pictures?? if their intake will trow a cell they sould fix it no matter where and when you purchase it, as long as theres a AEM name on the tube, they should fix it and no question ask...

This is where buying from an Authorized Dealer comes into play. There are companies who will try to duplicate AEM's product or companies who are not authorized to sell AEM. Many of the ebay guys aren't authorized dealers and therefore AEM won't cover those purchases under warranty.

[m1k3]

Originally Posted by Excelerate

This is where buying from an Authorized Dealer comes into play. There are companies who will try to duplicate AEM's product or companies who are not authorized to sell AEM. Many of the ebay guys aren't authorized dealers and therefore AEM won't cover those purchases under warranty.

i was so close to ordering my intake off of ebay... that goodness i didnt and went with a reputable dealer

[gus738]

Originally Posted by coach2fast

You guys that have the CEL and the AEM should e-mail AEM ASAP you must have your Paperwork from buying it.
The Guys I talked to by e-mail was
Guillermo Alvarez
galvarez@aempower.com
AEM / DC Sports
He was a good help and got the New intake right out to me.

I will be installing it after I get the New HID retro fit lights back from Customlightz

did you ship out your stock aem intake? did you fill in the warranty fourm? did aem coverd all cost for installation/removal reinstall???? is their any diffrense physically between both? please if you can take your time to answer all questions i would greatly apriciate it ,

ok i sent an email and i got a fast response(s) from him

>From: "Guillermo Alvarez" <galvarez@aempower.com>
>To: >Subject: RE: new aem intake fix for cel ????
>Date: Fri, 9 Feb 2007 12:29:20 -0800
>
>No due to the warranty Policy AEM can not be healed liable or
>responsible for labor or shipping for the product. We will ship the
>product to you, but not pay for the product to coming in.
>The thing was that not all of the Civics had the same effect with the
>kit.
>
>Thank You
>Guillermo Alvarez
>AEM / DC Sports
>Tel 310.484.2322 ex 203
>Fax 310.484.0154
>
>-----Original Message-----
>From:
>Sent: Friday, February 09, 2007 12:20 PM
>To: Guillermo Alvarez
>Subject: RE: new aem intake fix for cel ????
>
>isnt aem going to be responsible for re installation charges or
>removal????
>i know they are doing the right thing by replacing their defictive
>product
>but not only they should do that they should just be responsible for all
>the
>cost thats done by the installer because it wasnt free i feel that way
>because its not my fault i bought a defctive product from aem , i am
>however
>willing to go to to
>
>
>2205 126th Street, Unit A
>Hawthorne Ca. 90250
>
>and aem can do the exchange/removal install of the new intake ,
>
>
> >From: "Guillermo Alvarez" <galvarez@aempower.com>
> >To:
> >Subject: RE: new aem intake fix for cel ????
> >Date: Fri, 9 Feb 2007 12:16:17 -0800
> >
> >They have been asked to send the intake in.
> >I have also attached the AEM warranty Policy.
> >
> >Thank You
> >Guillermo Alvarez
> >AEM / DC Sports
> >Tel 310.484.2322 ex 203
> >Fax 310.484.0154
> >
> >-----Original Message-----
> >From:
> >Sent: Friday, February 09, 2007 12:11 PM
> >To: Guillermo Alvarez
> >Subject: RE: new aem intake fix for cel ????
> >
> >ok so where is a return shipment label???? the other members didnt have
> >to
> >send in the intake , i dont mind sending it but i didnt do the install
>i
> >
> >paid a mechanic to do it so i shoudlnt be paying for removal of the
> >intake
> >reinstall of the intake AND the shipment???? again other oweners never
> >sent
> >their intake they were just being replaced....
> >
> > >From: "Guillermo Alvarez" <galvarez@aempower.com>
>To:
Subject: RE: new aem intake fix for cel ???? Date: Fri, 9 Feb 2007
12:11:25
0800

We do require the kit to be returned and we will ship out the new
kit.
> > >Please fill out the attached warranty form. Please inform me as to
>when
> > >you will be sending in the kit I will need to issue an authorization
> > >number.
> > >
> > >Thank You
> > >Guillermo Alvarez
> > >AEM / DC Sports
> > >Tel 310.484.2322 ex 203
> > >Fax 310.484.0154
> > >
> > >-----Original Message-----
> > >From:
> > >Sent: Friday, February 09, 2007 12:05 PM
> > >To: Guillermo Alvarez
> > >Subject: new aem intake fix for cel ????
> > >
> > >hey so i heard aem is replacing the current aem intakes that are
> >causing
> > >the
> > >cel light so i would like to receive mine too cuz it still has the
>cel

> > >here is the link where i heard from
AEM REPLACED MY CAI with the NEW MODEL!!!! TO FIX THE CEL !!!!!!!!!!!!

[jrlzn]

They will not cover any labor charges...
or shipping charges.

[gus738]

ok i filled out the form and my paypal receipt of my purchase i did in ebay/online store on the intake he said "ok everything is a good ship out to "2205 126th Street, Unit A Hawthorne Ca. 90250 " write this number ".

I didn't like the fact since right now i live 600 plus miles away from hawthorne while i always go to long beach (25 mins away from hawthorne) and i can't walk in , i have to ship it , :Mad:

coach2fast how long was your experince? is their any physically diffrense from the old intake compared to the new one? i would like this input on everyone else how long all the process took (or atlest everyone that reside in california) oh and m1k3 and anyone else i bought my CAI off http://kurumamotoring.com/ ebay store and they validate it maybe they wont with a regular person selling it but will to a big store? oh well atlest they are fixing their issue wow aem really put a big one on this one huh?

Originally Posted by coach2fast

You maybe able to send it back as well. but trashing it is no big deal
and alittle bit of fun

actually they want you to send the old intake, what was your case? or anyones else's case? did every sent them? and he didnt tell me to take a picture of my intake

Originally Posted by bodydraggin

thats bull**** they need numbers off the intake itself. its 2 degrees outside. and i got no clue where it is on the pipe. but **** them i think i got everything they need. hopefully tomarrow they can get there heads out of there azz and finish this up only been fighting with them since monday

no you dont need get any more info of the part # or w/e he just told me to fill in only customer information and vechile info and that it

maf tube smaller mmmmm nice intake restriction but oh well get rid of this stupid ass cel and hopefully the car wont bog down nemore

for real? no bs does it really make it more restricting???

[bonith]

Just to ship the CAI it will cost me a $75+insurance or more from Montreal, Canada to California a long way to go...
Right now I need to take off the CAI from a garage because I could not do it by myself (cold here outside average -20 in feb) extra fees again. Also I need to reinstall the stock one!
So I guess $150+ will be the price just to replace my CAI that I have paid over $300 with install...

[MordeKyle]

anyone know where i can get the warrenty card?

[gus738]

email the guy and he'll give you the form

[bodydraggin]

well got done dealing with these pricks haha. intake just needs pulled and shipped. hoping to do it tomarrow then play the waiting game. and best of all my hfp kit and fogs r here and i dont plan on doin them till the new intake gets here

[Sion0x]

So I don't have a fax machine to fax in my invoice and warranty form like the form says...

So I just emailed asking if I can include it in the box. Think that'll work?

I really wanna get this crap piping replaced.

[gus738]

you can just email the dude back with the attached excel doc. and the same with the receipt . but can someone clearify my question on my last post?