Honda Service Sucks!!!

civicboy · 02-27-2006, 04:26 PM

I just got done waxing my car today. Alot of things that I must have apparently missed when looking over the car. I just noticed today for the first time that there is over spray on the front fog light bezels. It kind of looks like the bumper was repainted and someone did a half a** job. So I take the car to the dealership and they state that they can do nothing about it. I have about 4500 miles on my car and I pissed! When you pay good money for a car is should be right, not half A**. My car is white and every stone chip shows on it. I only have stone chips in the bumper, no where else. So it leaves me to believe that the front bumper was replaced before I purchased the vehicle. I called the original selling dealership and they said that they didn't do any paint work to it. I'm probably screwed! I going to call another dealership in our area and have then look at the car! I took the car to the dealerships body shop and they state that they have seen a few civics similar to mine with the same problem. If anyone else has a white civic, see if there is any over spray on the fog light bezel. Anyone have any suggestions here! This dealership definantly sucks!

JR

Look Very closely at the outer edges and you will see the overspray!

DeezV604 · 02-27-2006, 05:36 PM

ummmm.
i thought i was anal.
i dont see any over spray!?!?Or are you talking about the faint amount of white on the top?
If it is and it really matters just tape everything off on a nice day, get some flat black paint hit it with 1 coat, and call it a weekend
As far as the chips in the bumper.
Its a honda.
honda paint really sux.
You need to get that clear 3m bra or your bumper will really look bad-
its only a matter of time.

aki · 02-27-2006, 05:49 PM

Do you mean the upper left corner? If you have to get close and squint I don't think it's that big of a deal. You'll have bigger things to worry about when rocks inevitably chip and ding your front.

skittleslegend · 02-27-2006, 06:02 PM

My suggestion is first you calm down. If you wanna do something about it wet sand it. If you don't want to do that, then live with it. :rolleyes:

John2009 · 02-27-2006, 06:55 PM

If it's worse than it looks in the picture talk to the service manager where you bought it and tell him you expect it taken care of. If they won't fix explain to them that you're going to complain the Honda rep for the area and/or call the customer complaint line. The local dealership here really doesn't want the Corp people on their butt.

jp375 · 02-27-2006, 07:12 PM

Dude, relax. You have to remember, this is an econobox. Its not a Porsche you paid 70 grand for. I don't think your overspray is unacceptable. Your front bumper and front of the hood are going to look like crap. Get used to it. I have a 04 civic that I bought new, and within a few thousand miles the paint was so chipped up that I wanted to cry. You just have to get over it. I think Honda's paint is pretty crappy though. No on is going to get down where the fog lights are. Only you.

rooobosmith · 02-27-2006, 08:20 PM

Don't know about your paint, but I have to agree with you about dealer service. The service manager at my dealership is a complete moron. Has a PhD in psychology and I know more about the '06 Civic than he does.

He told me he'd arrange an appointment with the district service manager for me and then "forgot" about it.

skittleslegend · 02-27-2006, 08:41 PM

Quote:

Originally Posted by rooobosmith

Don't know about your paint, but I have to agree with you about dealer service. The service manager at my dealership is a complete moron. Has a PhD in psychology and I know more about the '06 Civic than he does.

He told me he'd arrange an appointment with the district service manager for me and then "forgot" about it.

What does a PhD in psychology have to do with cars? Just means he's in the wrong profession. Not his fault. The psychology field is a crowded one.

You guys have truly nothing to complain about. You want poor service? Try having to service an Acura. They'll give you something to complain about.

Skyline · 02-27-2006, 09:10 PM

Quote:

Originally Posted by skittleslegend

What does a PhD in psychology have to do with cars? Just means he's in the wrong profession. Not his fault. The psychology field is a crowded one.

You guys have truly nothing to complain about. You want poor service? Try having to service an Acura. They'll give you something to complain about.

I haven't dealt with Honda service yet...cars only at 1500 miles. After umpteen years of dealing with Ford dealerships, however, Honda would have to work pretty hard at purposely screwing up to really get me angry.

imported_palindrome · 02-27-2006, 11:30 PM

Quote:

Originally Posted by civicboy

I just got done waxing my car today. Alot of things that I must have apparently missed when looking over the car. I just noticed today for the first time that there is over spray on the front fog light bezels. It kind of looks like the bumper was repainted and someone did a half a** job.
JR

Sorry to hear about this. But it seems like it's possible the paint was that way when it left the factory. On my sedan, where the bumper joins the rear quarter panel it looks like something funny happened with the paint. I didn't noticed it until the first waxing. I'm assuming it is either due to initial production flaws or the fact that Civic is a low-cost car.

Also, I too have a paint chip on the front bumper.

I still like my Civic though.

White06 · 02-27-2006, 11:49 PM

My white coupe has a lil over spray in the same area. I hate it but what can you do..if the dealer repaints it let me know

***Celcius*** · 02-28-2006, 12:13 AM

That's why they do a walk around before you leave the dealership. If you don't take the time to check what you think is acceptable, it's your fault. I made the same mistake, because this was my first new car. There's a reason they have you sign off that you think the car is in perfect condition before you leave the lot.

rooobosmith · 02-28-2006, 01:21 PM

Quote:

Originally Posted by skittleslegend

Not his fault.

Not his fault? Who's fault is it? He took the job. Didn't have to.
Degree in anything does not prevent one from learning about his chosen career. It IS HIS FAULT that he does not have the ambition or curiosity to learn about his product.

rooobosmith · 02-28-2006, 01:22 PM

Quote:

Originally Posted by Celcius

That's why they do a walk around before you leave the dealership. If you don't take the time to check what you think is acceptable, it's your fault. I made the same mistake, because this was my first new car. There's a reason they have you sign off that you think the car is in perfect condition before you leave the lot.

Perhaps the fault is shared, but one should not have to do what is the dealer's and factory's job of producing a good product.

Mikes A D · 02-28-2006, 02:49 PM

I've noticed a couple egg shaped and sized spots in the paint on the pillar that comes around from the back of the car and meets over the door on the passenger side (coupe) of my girlfriends LX. They're actually darker in color like the primer or something was messed up or the meteal was bare?

civicdude06 · 02-28-2006, 03:10 PM

The shortness of the hood on the new Civics would make it hard for stone chips happen on your hood. Most of them would show up in your bumper. If you follow other cars closer than you should then sure you will have stone chips in it. Might not be a dealer problem, rather a lead foot problem.

r3dlin3 · 02-28-2006, 05:20 PM

Some Honda dealers are really good and some are just terrible. Don't give the good ones a bad name because another dealer is crap.
If anything let us know what dealership it was.

I agree that you should have thoroughly looked over the car before purchasing but
I also agree that the manager should be responsive to you. Whether or not it is a Mercedes or Yugo you should get what you paid for.
If he's not helping maybe find another dealer and/or bring it up with Honda.

Can you post another picture? The one you have is a little blurry. Maybe circle the area you have problems with. I can't tell where the prob is. If anything the bezel part just looks slightly white. I'd clean it up carefully with some thinner IF I were to do it myself. The dealership should be handling that. I don't understand why they wouldn't - it'd only take 5 mins.

Quote:

My car is white and every stone chip shows on it. I only have stone chips in the bumper, no where else. So it leaves me to believe that the front bumper was replaced before I purchased the vehicle.

In regards to your paint chips. No one can really say how the chips got there. It's really your word against theirs. If I was the dealer I'd have to assume they weren't there when the car was sold - most customers typically complain about crap liek that. Something like that...you should have noticed before you left the lot..

If you're saying it was due to not being repainted correctly...if they did repaint it there has to be a way for you to find out if it was. Get a CSI agent or something. If you really wanted to you could figure that one out. That is, unless they really did a good job of covering their tracks.
If you find out it was repainted...well, I duno, you can take them to small claims court, etc. All in all that's just a big headache. I think I'd just flame them on 8thgencivic, write Honda (give them proof) and defnitely head towards another dealer and forget they ever existed.

It doesn't really matter how much education a manager has - it's his performance as a manager that counts.

Screw those guys. Just go enjoy the car and hope they didn't swap the engine on you!

BTW does this manager guy have a business card that says, "Mr. Joe Manager, PHD?" How would you know these things??

John2009 · 02-28-2006, 05:41 PM

Quote:

Originally Posted by palindrome

Sorry to hear about this. But it seems like it's possible the paint was that way when it left the factory. On my sedan, where the bumper joins the rear quarter panel it looks like something funny happened with the paint. I didn't noticed it until the first waxing. I'm assuming it is either due to initial production flaws or the fact that Civic is a low-cost car.

Also, I too have a paint chip on the front bumper.

I still like my Civic though.

I doubt if it was like that when it left the factory. I'm sure in the manufacturig process they would paint the fascia, then put in the black peice rather than have to mask it for painting after assembly.

rooobosmith · 02-28-2006, 08:59 PM

Quote:

Originally Posted by r3dlin3

BTW does this manager guy have a business card that says, "Mr. Joe Manager, PHD?" How would you know these things??

His phone message refers to himself as Dr. Mark Payne, and I saw his diploma hanging on his office wall.

02-27-2006, 04:26 PM	#1 (permalink)
civicboy Senior Member Join Date: Jan 2006 Location: Austin, TX Age: 26 Posts: 141 iTrader: 0 / 0%	Honda Service Sucks!!! I just got done waxing my car today. Alot of things that I must have apparently missed when looking over the car. I just noticed today for the first time that there is over spray on the front fog light bezels. It kind of looks like the bumper was repainted and someone did a half a job. So I take the car to the dealership and they state that they can do nothing about it. I have about 4500 miles on my car and I pissed! When you pay good money for a car is should be right, not half A. My car is white and every stone chip shows on it. I only have stone chips in the bumper, no where else. So it leaves me to believe that the front bumper was replaced before I purchased the vehicle. I called the original selling dealership and they said that they didn't do any paint work to it. I'm probably screwed! I going to call another dealership in our area and have then look at the car! I took the car to the dealerships body shop and they state that they have seen a few civics similar to mine with the same problem. If anyone else has a white civic, see if there is any over spray on the fog light bezel. Anyone have any suggestions here! This dealership definantly sucks! JR Look Very closely at the outer edges and you will see the overspray!

02-28-2006, 12:13 AM	#12 (permalink)
*Celcius* www.yospeed.com Join Date: Oct 2005 Location: Anaheim, CA Age: 23 Posts: 4,580 David Yonehara iTrader: 19 / 100%	That's why they do a walk around before you leave the dealership. If you don't take the time to check what you think is acceptable, it's your fault. I made the same mistake, because this was my first new car. There's a reason they have you sign off that you think the car is in perfect condition before you leave the lot. __________________

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02-27-2006, 05:36 PM	#2 (permalink)
DeezV604 Member Join Date: Jan 2006 Age: 26 Posts: 54 iTrader: 0 / 0%	ummmm. i thought i was anal. i dont see any over spray!?!?Or are you talking about the faint amount of white on the top? If it is and it really matters just tape everything off on a nice day, get some flat black paint hit it with 1 coat, and call it a weekend As far as the chips in the bumper. Its a honda. honda paint really sux. You need to get that clear 3m bra or your bumper will really look bad- its only a matter of time.

02-27-2006, 05:49 PM	#3 (permalink)
aki Senior Member Join Date: Jan 2006 Location: tehインターウェブ Age: 29 Posts: 4,712 Resident Si Sedan Hater iTrader: 6 / 100%	Do you mean the upper left corner? If you have to get close and squint I don't think it's that big of a deal. You'll have bigger things to worry about when rocks inevitably chip and ding your front.

02-27-2006, 06:02 PM	#4 (permalink)
skittleslegend Senior Member Member Join Date: Sep 2005 Location: Stowe, Vermont Age: 23 Posts: 7,825 iTrader: 1 / 100%	My suggestion is first you calm down. If you wanna do something about it wet sand it. If you don't want to do that, then live with it. :rolleyes:

02-27-2006, 06:55 PM	#5 (permalink)
John2009 Senior Member Join Date: Jan 2006 Age: 52 Posts: 213 iTrader: 0 / 0%	If it's worse than it looks in the picture talk to the service manager where you bought it and tell him you expect it taken care of. If they won't fix explain to them that you're going to complain the Honda rep for the area and/or call the customer complaint line. The local dealership here really doesn't want the Corp people on their butt.

02-27-2006, 07:12 PM	#6 (permalink)
jp375 Member Join Date: Jun 2005 Age: 25 Posts: 69 iTrader: 0 / 0%	Dude, relax. You have to remember, this is an econobox. Its not a Porsche you paid 70 grand for. I don't think your overspray is unacceptable. Your front bumper and front of the hood are going to look like crap. Get used to it. I have a 04 civic that I bought new, and within a few thousand miles the paint was so chipped up that I wanted to cry. You just have to get over it. I think Honda's paint is pretty crappy though. No on is going to get down where the fog lights are. Only you.

02-27-2006, 08:20 PM	#7 (permalink)
rooobosmith Senior Member Join Date: Dec 2005 Age: 78 Posts: 102 iTrader: 0 / 0%	Don't know about your paint, but I have to agree with you about dealer service. The service manager at my dealership is a complete moron. Has a PhD in psychology and I know more about the '06 Civic than he does. He told me he'd arrange an appointment with the district service manager for me and then "forgot" about it.

02-27-2006, 11:49 PM	#11 (permalink)
White06 Senior Member Join Date: Nov 2005 Location: IL Age: 23 Posts: 263 iTrader: 0 / 0%	My white coupe has a lil over spray in the same area. I hate it but what can you do..if the dealer repaints it let me know

02-28-2006, 02:49 PM	#15 (permalink)
Mikes A D Senior Member Join Date: Feb 2006 Age: 27 Posts: 150 iTrader: 0 / 0%	I've noticed a couple egg shaped and sized spots in the paint on the pillar that comes around from the back of the car and meets over the door on the passenger side (coupe) of my girlfriends LX. They're actually darker in color like the primer or something was messed up or the meteal was bare?

02-28-2006, 03:10 PM	#16 (permalink)
civicdude06 Senior Member Join Date: Oct 2005 Location: Maryland Age: 25 Posts: 267 iTrader: 0 / 0%	The shortness of the hood on the new Civics would make it hard for stone chips happen on your hood. Most of them would show up in your bumper. If you follow other cars closer than you should then sure you will have stone chips in it. Might not be a dealer problem, rather a lead foot problem.