Something you should consider before going AJP: A true story about liars

[blueroadster]

Originally Posted by sickyute

can't they still be reported?
i thought any business could be reported ...

Yea, they can still be reported but to another place. The office of the attorney general in FL is a good one.

[blueroadster]

Originally Posted by webby

sorry to both of you guys.... no one deserves to be lied to. I'd like to see a response to blueroadsters issue as well.

Looking forward to AJP's response.

[MonkeyConQueso]

Wow, AJP just took the elevator from Bad Customer Service level, to Horrible Business Practice.

Why do some business ignore the power of customer service? Don't they know it will put them out of business if they ignore it??

[Undispu7ed]

Lmao, I expected a professional response from AJP, but all I saw were delays and personal attacks.

A wise man once said, "Once you've attacked the person you've already lost the argument."

Well it was something like that..

[caveman74]

I wonder if they should even be considered a sponser for this site

[NIGHTHAWKSI]

^ i thought that earlier...but didnt want to be the one to suggest a ban....

[k20z3_pwr]

Originally Posted by mfinlay04

Anyone who decides to go with AJP make sure you pick up a few bottles of

your probably going to need it

haha^^ i wonder what the AJP sponsors and member of this site thought when they saw this LOL

[Dwn4nythng]

7 days and still no response. They suck bad. Noob companies, I tell ya.

[JeShUa]

They did respond. Look for it. They didn't address the pertinent questions though.

[sickyute]

Originally Posted by caveman74

I wonder if they should even be considered a sponser for this site

that was prior to all of this stuff ...
so i guess u can say that they met webby's reqirements ...

one has to remember that they have been in business over 12yrs without issue ... so yeah they'd become a sponsor easilly ...

the question is ... will they remain site sponsors after all of this ...

[GalaxyGreySi]

WOW. Just wow. Congrats AJP, you've officially screwed yourself. Any idea as to how many customers you'll probably lose over just these couple of customer service examples? How many hundreds of thousands of dollars are you willing to let your shitty attitude cost you? Well? We all understand that businesses have unforseen problems from time to time, but as a business owner, YOUR day does NOT end at 5:00 Ron. Just can't seem to get everything done by yourself? Then hire some people to help out! The $30,000 per year you'll spend on another employee will easily pay for itself in customers gained. For me, when I hear these stories of your service, I picture an AJP employee who is out havin' a beer while the phone rings, cars sit, customer bills rack up, and your time runs out. CLEAN UP YOUR ACT.

[blueroadster]

^^^ Makes me wonder why this site still allows for them to be a sponsor after all of the complaints (unless the site needs funding or something else from them).

I know that AJP has been in business for over a decade, and one would think that over this time they would at least understand how to talk to and treat the people that keep their business alive. Evidently, they have proven to be not ready for prime time and should probably just focus on supporting the locals doing oil changes and rotating tires and such.

[CaliGuy]

It's really too bad because there product is good! I mean it puts out inf*ckingsane numbers without a doubt, but all these issues people have had just makes buying the kit worthless. And on top of that to charge a premium for it is ridiculous!

[projectprelude]

Originally Posted by GalaxyGreySi

WOW. Just wow. Congrats AJP, you've officially screwed yourself. Any idea as to how many customers you'll probably lose over just these couple of customer service examples? How many hundreds of thousands of dollars are you willing to let your shitty attitude cost you? Well? We all understand that businesses have unforseen problems from time to time, but as a business owner, YOUR day does NOT end at 5:00 Ron. Just can't seem to get everything done by yourself? Then hire some people to help out! The $30,000 per year you'll spend on another employee will easily pay for itself in customers gained. For me, when I hear these stories of your service, I picture an AJP employee who is out havin' a beer while the phone rings, cars sit, customer bills rack up, and your time runs out. CLEAN UP YOUR ACT.

VERY well said!

[HONDACARE]

I was ready to pull the trigger on AJP untill I read this. I am obssesive compulsive about customer service (giving and recieving) and not being able to have instant gratification when i get the kit would kill me. Guess i will be smart and wait till someone cracks the EMS and build my own kit.

[mfinlay04]

Originally Posted by Street2uned

We'll agree to disagree...how bout that?

Regardless of EVERYTHING else... you cannot deny the shitty customer service that went on throughout the whole transaction.

1. over charging him (even 1 cent is unacceptable)
2. not keeping him in the loop. If it was a prototype he should be informed if ANYTHING changes... dates, times, fitment pieces etc..
3. Not agreeing to pay for shop fees, when they quoted him up front 600 dollars. And when he called back to say it was more, their response was Oh Well
4. Lying to him about the kit being finished and on a car in Fl.
5. Lying to him telling him the package was sent when it wasn't


Like I said before their products stand for themselves and no one can take away what AJP can do with a turbo and a honda motor but, that is nothing without good CS. Look at GReddy, Full Race etc CS is top priority

[Raging]

This is one of those times when a company must ask its' self "Where do I see myself in 5 years?" Customer service along with quality products are what will sale your name.. IMO AJP should be the bigger person and be professional about their dealings. Suck up the pride and rectify this misunderstanding with Jeshua.. Consider giving him a: free, clean, installed by you "proto" kit... He'll advertise to the entire (very large) Honda community you mean business... Think about that... Grow with your customers... (want examples of great and successful companies?? Look @ your "baseline product" Honda) Otherwise... Where do you see yourself in the next 5 years?? I for one sure would love to see your company grow into one of the key-players in the import tuning world.. Don't you?? You guys are making sick numbers untuned while everyone else is still coloring in their coloring books..

For the record, I'm not taking sides.. Just hoping to mend some broken hearts and hurt feelings... Everyone loves a happy ending...

[BigMoney8481]

Originally Posted by HONDACARE

I was ready to pull the trigger on AJP untill I read this. I am obssesive compulsive about customer service (giving and recieving) and not being able to have instant gratification when i get the kit would kill me. Guess i will be smart and wait till someone cracks the EMS and build my own kit.

I agree, I was working hardcore all summer so I could buy this setup and I am reluctant to pull the trigger. I believe I am going to wait a while and see if AJP cleans up its act.

[udumkid]

[JeShUa]

Originally Posted by mfinlay04

Regardless of EVERYTHING else... you cannot deny the shitty customer service that went on throughout the whole transaction.

1. over charging him (even 1 cent is unacceptable)
2. not keeping him in the loop. If it was a prototype he should be informed if ANYTHING changes... dates, times, fitment pieces etc..
3. Not agreeing to pay for shop fees, when they quoted him up front 600 dollars. And when he called back to say it was more, their response was Oh Well
4. Lying to him about the kit being finished and on a car in Fl.
5. Lying to him telling him the package was sent when it wasn't


Like I said before their products stand for themselves and no one can take away what AJP can do with a turbo and a honda motor but, that is nothing without good CS. Look at GReddy, Full Race etc CS is top priority

Back to #3... when I called to check with AJP, they said they would indeed cover expenses, and we'll see what inquires when they try to install the kit. I call back when my car is down there and Tony starts talking about changed rates? But the simple matter of fact is that they misquoted the shop. They didn't quote the shop for bolts, which weren't included in the "kit", an egr block off which had to be fabricated. Much like the customers who purchased the fg2 kit, the shop which AJP personally sent me to was mad that they didn't send them ANY kind of instructions. Especially necessary when they didn't include the proper downpipe, leaving us baffled as to how to make it fit correctly.