Something you should consider before going AJP: A true story about liars

[Excalibur]

It's stories like this that make me not go with them. Them being not just AJP, but any business that starts having people badmouth their customer service and their lack thereof.

[7AndrewPD]

^^^^ you say he isn't important, so i guess customers aren't important to the buisiness. That doesn't make sense. If their going to treat all of their customers like there not important, they won't have to worry about it because they won't have any.

[SpeedDemon]

Originally Posted by JeShUa

I went way out of my way for them. I drove 4 hours to the shop, then took a bus/train home. BOTH times I took my car down there, my car was there OVER a week and Doug never touched it. They told me the first time it would be a week tuned and everything. :x. They told me initially that I would be able to drop it off on a Monday and pick it up on a Friday if possible... which was far from possible for me. I left it there Tuesday-Thursday the first time, and Friday - the Tuesday a week and a half later. They wanted to keep my car another week to send out the part that they should have sent out 3 weeks prior. Whoops.. we forgot to tell you guys.

They are lucky that you were a down to earth, calm, and patient kinda guy..

Because if it was me, I would of gone crazy, and if it was another person especially from miami, they would of probably done their best to screw them over too..

[firmhonda]

Originally Posted by Street2uned

We'll agree to disagree...how bout that?

It's not that I completely disagree with you at all, it's just that there seems to be more unhappy customers than happy customers and every single on of the unhappy customers blaim it on AJP's customer service. Whether or not there's a good explanation, this should be a red flag and a change of policy should be at hand.

They may not sit around building boosted cars all day and playing on the dyno, but the catch is the fact that they're not making $7k on oil changes and state inspections so when someone does order a kit from them it should be priority 1 until said customer is satisfied. I'm not saying that's all they should do, but maybe they should hire b/s mechanics to do the little sh!t work around the shop while 2 people focus mainly on: shipping parts in a timely manner, dealing with people/shops calling about the installs of this fickle kit, and maybe actually specifying what needs to be custom fabbed and having that sent out on printed instructions on how to install the kit itself. Then, in their free time AFTER making the customer happy they can worry about r&d on their new projects.

Basically, it should be in this order:

1) making present customers happy (however that can be done within reason)
2) making new customers.

Not the other way around.

[HONDACARE]

Originally Posted by firmhonda

Basically, it should be in this order:

1) making present customers happy (however that can be done within reason)
2) making new customers.

Not the other way around.

100%

[y2kedar]

Originally Posted by firmhonda

It's not that I completely disagree with you at all, it's just that there seems to be more unhappy customers than happy customers and every single on of the unhappy customers blaim it on AJP's customer service. Whether or not there's a good explanation, this should be a red flag and a change of policy should be at hand.

They may not sit around building boosted cars all day and playing on the dyno, but the catch is the fact that they're not making $7k on oil changes and state inspections so when someone does order a kit from them it should be priority 1 until said customer is satisfied. I'm not saying that's all they should do, but maybe they should hire b/s mechanics to do the little sh!t work around the shop while 2 people focus mainly on: shipping parts in a timely manner, dealing with people/shops calling about the installs of this fickle kit, and maybe actually specifying what needs to be custom fabbed and having that sent out on printed instructions on how to install the kit itself. Then, in their free time AFTER making the customer happy they can worry about r&d on their new projects.

Basically, it should be in this order:

1) making present customers happy (however that can be done within reason)
2) making new customers.

Not the other way around.

very well put...im from miami and have that AJP kit on my mind but certain things need to be taken care of on their side before i invest months worth of hard earned $$$ into their kit/SERVICE

[JeShUa]

Originally Posted by Street2uned

AJP doesn't see you as the key to their chances at being a fortune 500 company. You are just one of the customers, like many of us, that has to be taken care of in a different fashion. I had to wait til after their business hours to have my kit installed. We stayed up til midnight on 3 different nights. Marvie and a few others have seen this as well.

There ARE tons of MT R18's in Cali. They NEED one of them to have their kit installed and tuned. I gave them a reasonable doubt for taking a while that it was them who was losing out by taking a while, but nobody can validate lying. I hate liars. They should just kill themselves and go to hell. (Not talking about AJP in specific, just liars in general)
Now they come on here and take personal attacks. What the F? Now I hope they fail... seriously. A personal attack? Thats real professional.

[firmhonda]

Originally Posted by JeShUa

There ARE tons of MT R18's in Cali. They NEED one of them to have their kit installed and tuned. I gave them a reasonable doubt for taking a while that it was them who was losing out by taking a while, but nobody can validate lying. I hate liars. They should just kill themselves and go to hell. (Not talking about AJP in specific, just liars in general)
Now they come on here and take personal attacks. What the F? Now I hope they fail... seriously. A personal attack? Thats real professional.

While I agree that it wasn't right for them to attack you in the way that they did, it doesn't make it right for you to attack them in the same manner either. I've stuck up for AJP a lot in the past, but it seems that their customer service is getting worse and worse and it needs to be rectified immediately since they are well known for producing the most power out of the k20z3 out of all optional turbo kits.
I guess it comes down to the old saying "two wrongs don't make a right."

[blueroadster]

I have had my fair share of experiences with AJP. I even visited their shop several times in person when I happened to be in the area on travel (not that meeting them in person should make any difference). Here is a link to the latest one where even the owner (Ron) lied to me on several occasions.

I'm looking forward to hearing their explaination in reference to the linked thread.

[JeShUa]

Originally Posted by firmhonda

While I agree that it wasn't right for them to attack you in the way that they did, it doesn't make it right for you to attack them in the same manner either. I've stuck up for AJP a lot in the past, but it seems that their customer service is getting worse and worse and it needs to be rectified immediately since they are well known for producing the most power out of the k20z3 out of all optional turbo kits.
I guess it comes down to the old saying "two wrongs don't make a right."

I don't see how I attacked them though. I provided facts on how they lied to me. Then I stated that I hate liars. :x... I know people that lie, and I would never hurt them.. they should just kill themselves though, lol. :x

[JeShUa]

Originally Posted by blueroadster

I have had my fair share of experiences with AJP. I even visited their shop several times in person when I happened to be in the area on travel (not that meeting them in person should make any difference). Here is a link to the latest one where even the owner (Ron) lied to me on several occasions.

I'm looking forward to hearing their explaination in reference to the linked thread.

Sorry to hear that. Without your car for weeks for no reason sucks :[. All those highway miles as well.. :[, not very fun.

[sickyute]

Originally Posted by blueroadster

I have had my fair share of experiences with AJP. I even visited their shop several times in person when I happened to be in the area on travel (not that meeting them in person should make any difference). Here is a link to the latest one where even the owner (Ron) lied to me on several occasions.

I'm looking forward to hearing their explaination in reference to the linked thread.

i read the whole thing ...
that is a shame!!! TO SAT THE LEAST!!!
however, hondata (not doug), but the people(staff including doug) has been known to "sometimes" give people the run around as to their whereabouts or plans ... is as if they won't speak to anyone except that specific shop or dealer ...

i am NOT saying that this is the case ...
i'm saying it could be but in this case i doubt that it is ... so i am with u here ...

well ... as the whole gets deeper ...........

PS: a lot of this crap could have been prevented a year ago when they we (customers) realized as asked for them to expand or atleast get more employees to conduct business in a proper manner ... oh well

[sickyute]

i smell a BBB report!

[firmhonda]

Originally Posted by JeShUa

I don't see how I attacked them though. I provided facts on how they lied to me. Then I stated that I hate liars. :x... I know people that lie, and I would never hurt them.. they should just kill themselves though, lol. :x

Maybe it was just the harsh tone in your post that made it seem as if it was a personal attack on their character. Not to say that they don't deserve to be doubted at this point in time, but the whole "Kill yourself, liars" thing seems to be a little rough. lol.

[edit] I just don't want this thread to be closed by what seems to be personal attacks on a vendor here. I would like to see something good come of this thread instead of a couple of posts and then bailing on ajp's part.

There's a reason there are several threads on people being unhappy with ajp's customer service.. I'm just saying.

[sickyute]

they are killing themselves...

[blueroadster]

Originally Posted by sickyute

i read the whole thing ...
that is a shame!!! TO SAT THE LEAST!!!
however, hondata (not doug), but the people(staff including doug) has been known to "sometimes" give people the run around as to their whereabouts or plans ... is as if they won't speak to anyone except that specific shop or dealer ...

i am NOT saying that this is the case ...
i'm saying it could be but in this case i doubt that it is ... so i am with u here ...

well ... as the whole gets deeper ...........

PS: a lot of this crap could have been prevented a year ago when they we (customers) realized as asked for them to expand or atleast get more employees to conduct business in a proper manner ... oh well

My communications were with Doug. He has my email address and phone number. He took time out of his day to respond to my questions and I see absolutely no reason why he would lie. When I called Hondata yesterday the person that answered the phone also said that he was out of the office for the next two weeks. I don't really care what he is doing during this time as it is really none of my business.

[blueroadster]

Originally Posted by sickyute

i smell a BBB report!

Being a member of the BBB is voluntary. AJP is not a member the last time I checked.

[sickyute]

can't they still be reported?
i thought any business could be reported ...

[JeShUa]

Originally Posted by sickyute

they are killing themselves...

That made me laugh. Sorry.