Transmission: American Honda Case Number Files

[agegg]

My 06 Si is at the Dealer now for the 2nd time. They just called to tell me that the cant duplicate the problem (again). Called the 800 number and spoke to Brian who was polite and helpful. Opened ticket # N012008-02-2701076.
He says I will get a call from a regional case manager after they have had time to contact the dealer.
I asked if he had heard many of these complaints and he said that Honda has no "official" position on the issue. Also says that he is not promising any action at all. Just a case review.
Hope it works!

[CivisSikid07]

CASE NUMBER:
dont have one yet.

WHO:
Daniel Whitlow

WHAT:
2007 Honda Civic Si Sedan

MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 2nd and 3rd gear
(d) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure
*other*- When Cold(below freezing)Knocking/grinding noise from front of car while shifting gears.

SUMMARY:
Country: U.S.A.
Call Taker’s Name: Cynthia
Case Manager’s Name: dont have one yet.

What Happened: So i Called Honda earlier. Talked to Cynthia. And i asked her if they have "ever" heard of the transmission problems/complaints with the 2006-2008 Honda Civic Si. She said NO!. I was like Bull S@i$!. But anyways, i told her my problems and she asked if I would like to be refferd to a Case Manager, and i said yes. So i will be getting a call no later then friday, hopefully. But ill keep you guys posted! I want this issue Fixed! BC ATM i have no SECOND gear what so over!!! cuz my dealer is so stupid and they never could get them problem Duplicated! Thank's Honda.

[Si-aficionado]

CASE NUMBER:
N012008-02-2800792

WHO:
Michael Galceran (Si-aficionado)

WHAT:
2007 Honda Civic Si Coupe (24,000 miles)

MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 3rd gear
(c) grinding related to 3rd gear
(e) transmission kicking out/popping out into neutral from 3rd.
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure

SUMMARY:
Country: U.S.A.
Call Taker’s Name: Arlene
Case Manager’s Name: Mario @ Brickell Motors Miami FL
What Happened:

I spoke to the manager of my local dealer(Brickell Motors) and mentioned the problem I was having with 3rd gear. He stated he wasn't aware of this problem and had not heard of the issue before. Then, the manager proceeded to ask a coworker at the dealer who owns an Si sedan. The sales rep whom I spoke to named Randy, mentioned that he is aware of the issue and told me to bring in my car in the next day to readjust the synchronizers. I am not sure if this will fix the problem, but at least I will get the issue documented and processed with the dealer so at least I have proof I have taken action and have a case number assigned to my car.

[07 Figi Blue Si]

#1049 Petition Signature Here

1 thing to note folks. You must have taken your car into any dealer at least once to have this tranny problem diagnosed or they can't assign a case manager to a case number. Typically if you haven't seen the dealer about it, they won't even assign a case number unless you ask them to, which I did because I told them I would bring it to the dealer (eventually-I'm not real keen on some 19 year old mechanic taking my car up to the redline and looking for tranny probs. I think I will suggest I do the driving, and they just observe the problem from the passenger seat). But the point is without a case manager, there is no human from American Honda doing anything about it-its just a file on a computer with a number assigned with it. I did not realize this, and now must go to a dealer and let them attempt to remedy the problem before I can call AH back and get a human on my side.

CASE NUMBER:
N032008 – 02 – 2801379

WHO:
L. Faure (07 Figi Blue Si)

WHAT:
2007 Honda Civic Si Coupe

MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 2nd, 3rd mainly, 5th often and sometimes 6th gear
(c) grinding related to 2nd and 3rd gear
(d) transmission kicking out/popping out into neutral from 3rd, once. But the knob felt like it was preloaded and shot towards the next gear a few other times (just about to pop out, and I shifted.) And that was enought for me to do some research, find this site, register as user, read threads, realize there was a global problem, change MTF, and now get on board for the recall.
(e) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure
(f) pronounced in cold weather and first few shifts
(g) mis-shifting during agressive driving, where the intended gear is not achieved, and you slip into the adjacent gear (ie: +/-2 gear from that intended, like wanted 4th but got either 6 or 2 gear instead.)

(g) above is my biggest concern, because a few times near the redline of 5, I got 3 and bounced off the rev limiter. Similarly, in 3 I got 2 not 4. Once I ground it pretty bad, as I released the clutch expecting the shift, and it hesitated (notched), and it was only half-way engaged in gear when it shifted. That was the day I felt really sick about my new car, developed doubts about HMC despite previous great cars, and regestered here at 8th civic.com

She asked me if I had taken it into the dealer yet to try to get the problem fixed, and I have not and said No. She said that I must first do that before they will assign a case manager or any person to this case number. So I will do that and follow up. But I did sign the petition, called American Honda and complained, and got a case number assigned.

SUMMARY:
Country: U.S.A.
Call Taker’s Name: ?
Case Manager’s Name: TBD-after taking it to a dealer to have the problem fixed, and not having it fixed (ie: dealer saying "...we just can't replicate the problem.")

[07 Figi Blue Si]

[quote=Well as some of you might know my father is a nationally recognized Honda Tech[/QUOTE]

Dude:

Can I be your friend?

[nayilsi]

I had a case number....a long time back....the guy was really good to me....and told me abt the New Honda MTF

[Brivis]

Originally Posted by 07 Figi Blue Si

Dude:

Can I be your friend?

Hmmm let me think about that one. Sure, provided you fill out the required friend application and have it submitted to me by COB tuesday March 4th

[Kelly.J]

CASE NUMBER:
not given

WHO:
JiHo Lim (Kelly.J)

WHAT:
2006 Honda Civic Si Coupe

MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 2nd and 3rd gear
(e) transmission kicking out/popping out into neutral from 2nd and 3rd.
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure

SUMMARY:
Country: Canada
Call Taker’s Name: don't remember
Case Manager’s Name: ?
What Happened: tried to show this problem to technicians but failed.
I'm tired of listening that "we have to duplicate the problem." from dealer.
sometimes they just hang up the phone, or pretend that they are really busy,
even though I might be annoying for them, but I'm not crazy.. everyone knows that...

Update #1: 3rd gear poping isn't always happened.
that's the problem. So.. I decided to record the video of tranny problem.
It took me about 4 hours to "duplicate" this problem.
FG2 3rd Gear Pop Out
fortunately(??) it happened alot while taking this video.
please don't mind of some reactions of my brother..
angle of this video shows all - left foot, clutch pedal and shifter.

I'm going to take this to the dealer, and see what they are gonna say.

[BeEzZie27]

CASE NUMBER:
N0302008-02-1102184

WHO:
Daniel Chhuon

WHAT:
2007 Honda Civic Si Coupe

MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 2nd and 3rd gear
(e) transmission kicking out/popping out into neutral from 2nd and 3rd.
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure
(g) differential gear totalled and had to rebuilt transmission.

SUMMARY:
Country: USA
Call Taker’s Name: Forgot
Case Manager’s Name: Never given one
What Happened: Had my car towed to the local dealer. Service advisor denies my warranty because of modified suspension/ or abuse of the transmission. Paid them to have the tear down of the transmission not covered under warranty. They looked at it have quoted $5300 for a rebuilt transmission, I DENIED! Then had my car towed from the dealer to another shop.Had them rebuilt it for a lesser cost.

Update #1: Faxing out invoice's out tomorrow!

[civicstona20]

who:
Matt dyer

my car
06 civic Si coupe

problems:
(a) notchy shifting
(b) resistance going into 3rd gear
(c) grinding related to 3rd gear
(e) transmission kicking out/popping out into neutral from 3rd.

SUMMARY:
State(Province)/Country: FL/USA
Call Taker’s Name: forgot
Case Manager’s Name" mike
Case Num{n012008/03/1200094
What Happened
i told the guy that over the weekend i was driving around and 3rd gear went out. then 4th started to go. i told him i had to have it towed to a trans shop. he asked me if i had brought it to the dealer ship i said yea they could not Duplicated the problem. he went on telling me that i have to get the work order from the trans shop and the invoice from Honda saying i brought it in for that, then fax it to them he said once we get the fax it could take a few days for someone to call me back.

all i can say is im getting a lawyer to make a call for me and see what happens. they know that this shit is happen but they will not admit it

[esalzer]

CASE NUMBER:
N012008 – 03 – 1700998

WHO:
Evan Salzer

WHAT:
2006 Honda Civic Si Sedan

MY PROBLEMS:
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 3rd gear
(e) transmission kicking out/popping out into neutral from 3rd gear

(?) thumping from transmission while in 3rd gear

SUMMARY:
State(Province)/Country: GA/USA
Call Taker’s Name: Dont remember
Case Manager’s Name: Not assigned yet
What Happened:
I brought the car in for the 3rd gear grind popping out around October/November and came away with the "I'm sorry but we can't replicate this problem" response.

I jsut brought the car back in after experiencing a thumping while driving in 3rd gear. I did not even know that the car popping out of 3rd was a common issue until I looked up my current problem.

WHAT I'LL BE DOING:
I will be continueing to fight with Honda. I also advise EVERYONE to file a greivance with the NHTSA at either www.safecar.gov or 888.327.4236. This is how the government can force a recall!

[skiz]

3RD Gear TSB Completed!!!


Count me in... I'll be calling tomorrow.

CASE NUMBER:
xxxxxxxx-xx--xxxxxxx not given

WHO:
Lou Essey(skiz)

WHAT:
2006 Honda Civic Si Coupe

[B]MY PROBLEMS:[/b]
(a) notchy shifting
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 2nd and 3rd gear
(e) extreme care needed to insure 3rd gear engages, feels like you shift into 3rd twice.
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure

SUMMARY:
Country: U.S.A.
Call Taker’s Name: Felicia
Case Manager’s Name: Terrance
What Happened: Nov 20, 2006 I just got the car back from the dealer... they called tech line about my grind 2nd - 3rd. They told him that there was no TSB or anything for that problem, but to flush tranny and fill with the NEW 6-speed fluid. I have to say it does feel much smoother. My service manager delivered my car to me and he even said that it felt smoother to him (i expected him to say that)

UPDATE #1 March 20, 2008: OK I just got off the phone with her and explained what was going on and that the MTF fix was applied. Now just 2 months later the notchy shifts and trouble shifting into 3rd are back with a vengence. After being on hold for 6 minutes she comes back and says that there is nothing in the system about my 'problems' and to take it back to the dealership again to have them try to duplicate it. I told her that when they had it for the day on Jan. 06, 2008 nothing was found but they did a flush and refill with the new MTF as per the tech line. She said that there was no waranty charged for it so there is nothing she can do at this time.

UPDATE #2 March 24, 2008: HOA called me... I was in a location for work that does not get cell phone reception. So I did not get the message until later in the day. I called Terrance back and left him a VM and I am back to waiting for a return call to see what they want/ need from me.

UPDATE #3 June 18, 2008: Took the Si in for oil change and have a tech drive the car for the 3rd gear TSB(for the third time). After waiting for the car and expecting the service manager to come out and say "sir, we changed the oil and topped your fliuds... but we fail to replicate your transmission problems". He told me the tech ordered the parts and they were on backorder.

Friggin WOOO HOOOO!!!!

Now
I wait...

UPDATE #4 July22, 2008: The Si went into the shop and I got her back on the 25th... she shifts very nicely now... my baby was raped very hard in the 124 miles that she sat on the lot before I bought her.

[07 Figi Blue Si]

Originally Posted by esalzer

CASE NUMBER:
N012008 – 03 – 1700998

WHO:
Evan Salzer

WHAT:
2006 Honda Civic Si Sedan

MY PROBLEMS:
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 3rd gear
(e) transmission kicking out/popping out into neutral from 3rd gear

(?) thumping from transmission while in 3rd gear

SUMMARY:
State(Province)/Country: GA/USA
Call Taker’s Name: Dont remember
Case Manager’s Name: Not assigned yet
What Happened:
I brought the car in for the 3rd gear grind popping out around October/November and came away with the "I'm sorry but we can't replicate this problem" response.

I jsut brought the car back in after experiencing a thumping while driving in 3rd gear. I did not even know that the car popping out of 3rd was a common issue until I looked up my current problem.

WHAT I'LL BE DOING:
I will be continueing to fight with Honda. I also advise EVERYONE to file a greivance with the NHTSA at either www.safecar.gov or 888.327.4236. This is how the government can force a recall!

www.safecar.gov does not work. Maybe the site is just down right now. I'll try the phone number-OK-that does work.

[07 Figi Blue Si]

Suggestion:

The first time you bring it in, insist that you are present when they try to "duplicate the problem." Don't let them make the first call on this, as this is where your case file starts, and ends possibly.

The reason that they can't seem to duplicate it without your presence, is probably because they are instructed to do so, same reason Honda knows clearly of the existence of this problem, but refuses to admit anything is wrong, and officially "have no position".

Our presence is required to force-feed our dealers the undeniable truth that this MTF is a POS and then mandate the follow-on inspection by American Honda. They are instructed to not be able to "duplicate the problem" because a large percentage of initial claims get dropped due to customer frustration, and therefor never make it to AH.

Think about it. After bringing your car in say twice, having to leave it all day, just to find out they cannot replicate the problem, some to most loose their steam. The motivation to bring it in to the dealer is that it will get fixed. The frustration is that not only is it not getting fixed, but they can't even seem to find it. Some might even claim not only couldn't they find it, but some 19 year old kid redlined my car all over town, and now it shifts even worse.

We all know Honda's position on this is pure BS, and any junior level mechanic could diagnose this MTF grind/pop/notch in a Safeway parking lot; no need for the freeway. Minimize your trips to the dealer by MANDATING that your presence during testing is required (by you, the owner), and any findings without your presence, you will not accept and will leave it there indefinitely until they comply.

[bmclaughlin39]

WHO:
Brett McLaughlin (bmclaughlin39)

WHAT:
2007 Honda Civic SI coupe

(a) notchy shifting
(b) resistance going into any gear (3rd)
(c) grinding of any type, in any gear not caused by operator error
(d) transmission not engaging into any gear (3rd)
(e) transmission kicking out/popping out into neutral from 3rd gear
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure whether to engage in 3rd or return to neutral.


Summary:

Bought car in May 2007. Started experiencing problems later withing the first few weeks. Informally contacted dealer via e-mail and was told to see if it kept on experiencing problems. Brought into local Honda dealer for first oil change and expressed concern about problem. Was told that technician didn't see a problem, but if I had one, it was due to "user error"; disgusted, I moved on. At 7500 mile checkup, I brought in and again told that there was no problem. Since September, I have been told that there was nothing I could do. They also told me that they could drop transmission out of engine to see if there was a problem, but if they didn't see anything, I would be paying for the labor, which they said would amount to anywhere between $900-1200. I was not willing to take the chance, so I have been waiting for some course of action to this day.

On 3/24/08 I called Honda of America (selection #5) and spoke to Kar Wan? case number N012008-03-2401966. He told me that all he could do was to put my case on record and that he nor Honda had never heard of any problem relating to the one I was reporting. I was not told of anyone who would contact me in the future. It has been 2.5 days and I have not heard a response.

[Special Ringpop]

^ Call them back. Reference ALL of these case numbers above and say you need to talk to someone about this.

This behavior is unacceptable. Honda, get your god damn head out of your ass.

[aki]

CASE NUMBER: N012008-03-240-2561

WHO:
Aki

WHAT:
2006 Civic Si coupe

PROBLEM:
Grinding between 1st and 2nd at higher RPMs

SUMMARY:
LOCATION: CA, USA
REGIONAL CASE MANAGER: Terry Spencer
Honda has not acknowledged issue, but said should a TSB arise after warranty expiration that they will tell dealership to fix (hence you should always report your issues to Honda Corporate if they don't fix, just so you have it on record). Suggested taking it to a different Honda dealership for second opinion--in other words, I can't do anything right now.

[GenghisKon]

I have a case number too but all I have to show is 8 months of the run around treatment. I'm about to give up...

[enV]

vehicle:2006 black civic si
Owner:Franklin Chang

Problem/what I did:
I just came back from the dealer getting my car checked. I took it to the dealer 3-4 times about the 2nd to 3rd gear. As always they can not "duplicate the problem." This 2nd to 3rd gear dont go in smoothly and popped out of gear on me 3 times. My clutch makes a click noise. I know that is not normal because I know a few people that drives the same car. What needs be replace is the master cylinder cluthc...And what could also fix your problem is the tranny fluid. The first year and maybe 2007 the tranny oil was not made for our car. They have replaced it for me but 2nd to 3rd still dont go in smoothly. Ill give you the case number etc.. later. if you got feedbacks please post.

[Special Ringpop]

This is such bullshit. Seriously...I am getting so tired of us getting the run around from this bitch-ass company.

"Never heard of it before"? "Nothing on file?"

My god damn lowly Honda TECH found it on the Tech Line and ISIS. How the **** do these idiots at Honda Corporate not know about this. Honestly, how has Honda not had the living shit sued out of them yet. This is bloody ridiculous.

The next people that call who here this bullshit rhetoric, do me a favor and say "Really, because <list all case numbers> filed the EXACT same complaint...so how is it you and your company claim never to have heard of it before?"

Yeah, what I thought. Corrupt company...