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I know exactly what you're going through. Not to hijack the thread, but today I got a call from a customer that had been given the run around for almost a year. He has documented EVERYTHING from the conversation he originally had with us last year that started his initial order up to today. It got so bad he wants to take us to claims court. Not a whole lot I can do and quite frankly I don't feel that bad because from the sounds of it, we screwed him and one of our dealers screwed him, so it is what it is. I hope he gets some money too.
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