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SCTuned has fallen off... SCTuned has fallen off...
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Old 04-23-2008, 04:22 PM   #1 (permalink)
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SCTuned has fallen off...
Update:

SCTuned got back to me and it seems it was more or less a misunderstanding and some miscommunication. They shipped my product and everything is kosher. (Unless I get my header and it has a hole drilled in it. ;p) Carlos made good by getting back to me today and unfortunately... the East Coast / West Coast time difference didn't help matters at all. That being said... I never intended this thread to be a Shop vs Shop thread. I was only looking to see if others were having similar issues. Fortunately... not as many as I expected.

Shit happens from time to time and coupled with some short patience, fixed garage times, and some slow emails can make a sticky situation. My apologies if it got out of hand at all. That being said, I can't wait to get my header today. Thanks gain.

the face of this earth.

I placed an order for a Vibrant RH w/ HFC last week and they sent me an email saying it would ship yesterday or today. Well... today comes and they completely avoid the tracking # questions in my emails though they are quick to reply to a inquiry about purchasing additional parts. Tho my header didnt ship yesterday, I would have to pay $30 in overnight shipping for the gasket and bolts. Couldn't these be packaged with the header that was suppose to go out the day before???

Really poor customer service in my opinion. Time to call the credit card company and get my money back.
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Old 04-23-2008, 04:25 PM   #2 (permalink)
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i guess thats 1 of the reasons they arent a sponsor anymore
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Old 04-23-2008, 04:30 PM   #3 (permalink)
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lol i paid to overnight a gasket and 7 days later i never got anything.. had to file a dispute with paypal before i was refunded. that was 3 months ago while they were still a sponsor..
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Old 04-23-2008, 04:37 PM   #4 (permalink)
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It's pretty sad too. They don't answer their phone at all.
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Old 04-23-2008, 04:39 PM   #5 (permalink)
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months ago i ordered a progress RSB NIB, that i swear was used with a new pack of hardware. i didnt even get si instructions and the r18 instructions were all wrinkled.

anyway it was just a sway bar so i didnt say anything, but yeah i wasnt too happy.
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Old 04-23-2008, 04:41 PM   #6 (permalink)
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damn. thats crazy.
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Old 04-23-2008, 04:42 PM   #7 (permalink)
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I'm about to start calling him at home since I found his home address and phone #.
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Old 04-23-2008, 04:46 PM   #8 (permalink)
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Old 04-23-2008, 04:47 PM   #9 (permalink)
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If he said it was shipping yesterday or today, don't you think you should wait a few more days before calling his home phone and your credit card company..
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Old 04-23-2008, 04:56 PM   #10 (permalink)
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Quote:
Originally Posted by jrotax101 View Post
If he said it was shipping yesterday or today, don't you think you should wait a few more days before calling his home phone and your credit card company..

Considering that I sent him multiple emails... he replied to only the ones where I ask about purchasing additional hardware... IE:


Me

"Hey... thanks for the update... do you have a tracking #? Also... I could use some bolts and a gasket."

Them
"The bolts are $9 and the gasket is $8. Overnight is $30."

Me
"How about that tracking #"

Them
"Crickets...."

Me
"If I dont get proof of shipment, I want to cancel my order"

Them
"More crickets...."



You tell me... what would YOU do?
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Old 04-23-2008, 04:57 PM   #11 (permalink)
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Well that's just sad, SCTuned always seemed like a good vendor. He was always quick to help people out with questions, post vids and dynos and whatnot, etc. Seemed more attentive than most vendors on here.
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Old 04-23-2008, 05:01 PM   #12 (permalink)
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I mean... if someone is telling me my header will be here tomorrow... and they are on the east coast... surely they have a tracking # at this point.

I filed my dispute...

I'll keep ya posted...
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Old 04-23-2008, 05:04 PM   #13 (permalink)
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and i thought i was the only one
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Old 04-23-2008, 05:07 PM   #14 (permalink)
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Quote:
Originally Posted by hoonu View Post

I placed an order for a Vibrant RH w/ HFC last week and they sent me an email saying it would ship yesterday or today.
Quote:
Originally Posted by hoonu View Post
I mean... if someone is telling me my header will be here tomorrow... and they are on the east coast... surely they have a tracking # at this point.

At first you said they said it would ship today, then you said they said the header will be there tomorrow .. ?

I only said give it some time, shipping a box that size doesn't happen instantly. If it shipped today then you should have it by the end of the week if you're lucky.

filing a dispute is a bit premature imo at the stage
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Old 04-23-2008, 05:35 PM   #15 (permalink)
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I paid for overnight shipping...
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Old 04-23-2008, 05:48 PM   #16 (permalink)
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damn, that must have been a lot for a header. lol , ignore my statement above then :)
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Old 04-23-2008, 06:51 PM   #17 (permalink)
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Corsport owns all. How come you guys dont have fogs?
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Old 04-23-2008, 07:30 PM   #18 (permalink)
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Maybe Cor can hook a brother up until I get my refund. My bank says the 30th... but I wanted to install my header tomorrow afternoon or Friday morn... Now my plans are all fubard and I have my exhaust sitting in the garage...
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Old 04-23-2008, 07:49 PM   #19 (permalink)
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Old 04-23-2008, 07:50 PM   #20 (permalink)
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I sent them a PM for you, but again, they aren't site sponsors. I'm sorry for those who are having issues. Everyone who has had issues in the past received refunds from them. Hopefully he will get back to you asap
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