SCTuned has fallen off...

[CorSport]

Originally Posted by I Vtec, do you?

Actually, I don't buy from corsport because I think their prices are high, and one of the corsport vendors got an attitude with me when I asked if they'd match another vendor's price (in fact, it was SCTuned. They were selling an exhaust I wanted $10 cheaper, but I had heard corsport was was a reputable place so I asked them to match it, and they got a big attitude about it.).

I'm sorry you feel that way, we feel the extra $10 is worth our service and effort.

Tai
CorSport

[CorSport]

Originally Posted by melomood

he never slandered them, he just said he was there. I would do the same thing, they also probably know each other in Real life and SCtuned attitude was OMG ILL BEAT YOU IN 1/4 mile i am so sweet. I will continue buying from Corsport b/c they are great, honest and reliable people. For you not to buy from corsport b/c they care would be stupid.

Thanks man, seriously. Glad most people can see through the BS.

Tai
CorSport

[I Vtec, do you?]

Originally Posted by CorSport

I'm sorry you feel that way, we feel the extra $10 is worth our service and effort.

Tai
CorSport

I'd rather a vendor just be able to match prices, personally. If one vendor can sell for $480, then another can. That's just how I see it, though.

[mitsukaiSI]

WTF? corsports customer service ALONE is worth the 10 bucks . . . also they do free shipping shipping>$10 so im ok with that i have ordered several times from corsport and had AMAZING experiences every time

[20civic07]

Originally Posted by I Vtec, do you?

I'd rather a vendor just be able to match prices, personally. If one vendor can sell for $480, then another can. That's just how I see it, though.

price matching is something maybe ONE company is willing to do to get business from another company. corsport is a very reputable website. in general if you purchase from shady companies, you get horrible communication but maybe a good price. for corsport, you get great customer service, and a reasonable price that mostly still lower than full retail, but you might be able to find it cheaper elsewhere. i've had to deal with crappy customer service and it just plain blows chunks. i'd much rather pay a couple extra $$ (it's what like 1 hour of work? if that?) than to have to deal with the frustration of shipping mistakes, communication errors, backordered products etc.

i am not saying corsport is the cheapest place on earth to buy from, but they are an example of some websites who sell with good customer service (crutchfield comes to mind as well)

[20civic07]

Originally Posted by mitsukaiSI

WTF? corsports customer service ALONE is worth the 10 bucks . . . also they do free shipping shipping>$10 so im ok with that i have ordered several times from corsport and had AMAZING experiences every time

imho, free shipping is a marketing/sales pitch. they factor in the shipping costs into the product selling price so they can give a simple "shipped" price or say "free shipping".

[Zeuceone]

lol

[I Vtec, do you?]

I'm not factoring in customer service. When I was looking at buying a new vibrant exhaust, sctuned was having 0 problems. Everyone was loving them. So I would rather save $10 over nothing and buy it from the cheaper place. Then again, I'm cheap, so I guess that matters to me. I'd rather not spend $10 for the same service imo.

[mitsukaiSI]

Originally Posted by 20civic07

imho, free shipping is a marketing/sales pitch. they factor in the shipping costs into the product selling price so they can give a simple "shipped" price or say "free shipping".

. . . thats exactly my point . . . subtract the price of shipping from whatever it was he was ordering and it would infact be MORE than 10 dollars cheaper. . .

[CorSport]

Originally Posted by mitsukaiSI

. . . thats exactly my point . . . subtract the price of shipping from whatever it was he was ordering and it would infact be MORE than 10 dollars cheaper. . .

Exactly. I can start "faking" my low prices and adding shipping when people order, I dont think anyone would prefer that though.

And as for "one retailer being able to price match" = "every vendor has to be able to" is wrong, all vendors price differently to all retailers. Its called preference and its usually based on the relationship we have (vs another retailer) with said vendor.

NO one on the internet sells at "cheap prices" and gives away truly free shipping, your correct in assuming its always built into the price, has to be, simple economics.

Tai
CorSport

[BLouIsGod]

I think throwing in the shipping for a shipped price flat out is a better way of doing things. Im sure on some parts they make a lil on the shipping, but on others they lose.

We use a corp fedex account for the national company i work for and its crazy expensive right now, so all in all, corsport may actually be cheaper than someone else.

[wing_gundam]

Originally Posted by I Vtec, do you?

I'd rather a vendor just be able to match prices, personally. If one vendor can sell for $480, then another can. That's just how I see it, though.

Originally Posted by CorSport

I'm sorry you feel that way, we feel the extra $10 is worth our service and effort.

Tai
CorSport

Originally Posted by mitsukaiSI

WTF? corsports customer service ALONE is worth the 10 bucks . . . also they do free shipping shipping>$10 so im ok with that i have ordered several times from corsport and had AMAZING experiences every time

I Vtec,

I can't arguably say that the $10 more is worth the service because I've never bought anything from either vendor. But what I can say is I think your reasoning is incorrect. I think you see it as a product should be $x anywhere you buy it. But your assuming that any vendor will sell you the same product. But would you apply that to buying a used car? or an item off ebay vs a store? Its the same product, but people have applied different level of service.

The point is if one vendor here offers product A and another offers product A, you can't assume the overall value & experience would be the equivalent. If you see a camera at Adorama for $500 and see the same camera for $480 on ebay, you certainly wouldn`t expect Adorama to lower their price would you?

[vt3c]

Here's my update so far on my stuff(exhaust tracking #)

From: Domain Admin (sales@sctuned.com)
Sent: May 9, 2008 10:22:43 AM
To: Cody Lee (azngohanlv2@hotmail.com)

Not yet. Last I found out they were still looking into it. I should know something today though.


On Fri, May 9, 2008 at 12:10 PM, Cody Lee <azngohanlv2@hotmail.com> wrote:

Hey just wondering if you found out whats going on with the shipment on the exhaust

Thanks



--------------------------------------------------------------------------------
Date: Thu, 8 May 2008 11:40:37 -0400
From: sales@sctuned.com
To: azngohanlv2@hotmail.com
Subject: Re: Need Tracking Immediately

I could not find tracking for the package so I have to say yes until the shipping dept here can show me otherwise.

I am working on it though, this will be resolved today.


On Thu, May 8, 2008 at 11:35 AM, Cody Lee <azngohanlv2@hotmail.com> wrote:


Thanks, for the exhaust does that mean it wasn't even shipped out?

[mitsukaiSI]

exactly... Not to mention the cost of fuel and all raising the price of shipping. I'm totally ok with paying 10 extra bucks instead of paying the 200+ bucks for oversized shipping

[aki]

I do think it is pushing the ethical boundaries for CorSport to effectively advertise themselves as an alternative in this thread. Let this be a SCTuned customer service thread and only that, not a CorSport vs SCTuned cat fight.

That said, customer service makes or breaks online. Yes the reality of online is that companies make money based off volume with the downside of smaller profit margin per unit--and that makes it harder to deal with each indiv customer. BUT it's the timely responses and quality service that keeps people coming back.

I don't think people on 8thgen are asking for SCTuned or other companies to do the impossible--if UPS or Fedex delays on their end, there's nothing SCTuned can do. If inventory doesn't come in on time which delays shipment, then the vendor can't do anything about that. But the vendor can be timely in its communication of *what* is happening.

Case in point, my wheels took 3 months from Japan to get here (not a vendor in 8thcivic). I was told it would take 2 months. But I loved their service, and would buy from them again as well as recommend them to others. Why? Because they always responded quickly, and in a manner that showed they cared about you. Yes delays and setbacks are inevitable--but what can be controlled is customer service. In our ADD generation of instant digital gratification, people are more impatient than ever--quick customer service is key. My .02 cents.

[drfters13]

aki your the man

[I Vtec, do you?]

Originally Posted by wing_gundam

I Vtec,

I can't arguably say that the $10 more is worth the service because I've never bought anything from either vendor. But what I can say is I think your reasoning is incorrect. I think you see it as a product should be $x anywhere you buy it. But your assuming that any vendor will sell you the same product. But would you apply that to buying a used car? or an item off ebay vs a store? Its the same product, but people have applied different level of service.

The point is if one vendor here offers product A and another offers product A, you can't assume the overall value & experience would be the equivalent. If you see a camera at Adorama for $500 and see the same camera for $480 on ebay, you certainly wouldn`t expect Adorama to lower their price would you?

I would never expect anyone to price-match ebay (although it'd be nice) because you have no idea who is selling it. However, when you have two vendors that are both in excellent standing, one selling for $10 cheaper, I think the other should match the cheaper one if they want a sale. $10 is over an hour of work for me (sadly), so it makes a difference in where I buy.

[OrdnanceMarine]

Originally Posted by aki

I do think it is pushing the ethical boundaries for CorSport to effectively advertise themselves as an alternative in this thread. Let this be a SCTuned customer service thread and only that, not a CorSport vs SCTuned cat fight.

That said, customer service makes or breaks online. Yes the reality of online is that companies make money based off volume with the downside of smaller profit margin per unit--and that makes it harder to deal with each indiv customer. BUT it's the timely responses and quality service that keeps people coming back.

I don't think people on 8thgen are asking for SCTuned or other companies to do the impossible--if UPS or Fedex delays on their end, there's nothing SCTuned can do. If inventory doesn't come in on time which delays shipment, then the vendor can't do anything about that. But the vendor can be timely in its communication of *what* is happening.

Case in point, my wheels took 3 months from Japan to get here (not a vendor in 8thcivic). I was told it would take 2 months. But I loved their service, and would buy from them again as well as recommend them to others. Why? Because they always responded quickly, and in a manner that showed they cared about you. Yes delays and setbacks are inevitable--but what can be controlled is customer service. In our ADD generation of instant digital gratification, people are more impatient than ever--quick customer service is key. My .02 cents.

I disagree with your first point but totally agree with your second point.

CorSport is a sponsor of 8th gen and in good standing so they should be allowed to offer their services as such. SCTuned IS NOT a sponsor of 8th gen and is the one with questionable ethics regarding their response to questions. I'm not allowed to openly promote sales of XYZ parts as a standard member, nor should they be able to. There should be ONE THREAD to make sure that members that placed orders prior to SCTuned's delisting for them to post and receive feedback on their orders and experiences ala X-Intake.

[ojefferyo]

Originally Posted by I Vtec, do you?

I'd rather a vendor just be able to match prices, personally. If one vendor can sell for $480, then another can. That's just how I see it, though.

i rather pay the extra $10 than have them match the price and customer service. good customer service is priceless...

[OrdnanceMarine]

Originally Posted by I Vtec, do you?

I would never expect anyone to price-match ebay (although it'd be nice) because you have no idea who is selling it. However, when you have two vendors that are both in excellent standing, one selling for $10 cheaper, I think the other should match the cheaper one if they want a sale. $10 is over an hour of work for me (sadly), so it makes a difference in where I buy.

I almost fell for that back in February when I was purchasing my exhaust/header