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Originally Posted by a10thunder
This definitely needs to be a sticky. There's been a lot of posts about this problem. I had my rear shock replaced at 3000 miles.
People have described the noise as clunking, clicking, and popping. The noise is most obvious when you're traveling at low speeds (< 10mph).
When you take your car to the dealership for inspection, do not be vague and say there's a noise coming from the back of the car. Tell them it's the shock making the noise. Some dealers are not aware that this is a common problem. Fortunately, I went to a dealer that was aware. It took them a couple of days to order the shock and the install was an hour.
BTW, rear shock replacement is done through the trunk. The mechanic won't touch the wheel.
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From the trunk, you access and remove the top strut bolt, rubber grommet, and washer and that is it. You have to remove the lower strut bolt as well from the outside and remove the strut itself from the outside.