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Originally Posted by Ben10
You did not mention the part about when you placed your order you were asked what you wanted the true 3" or the 2.5" flange you chose the 3".
You called and mentioned that u are putting it on a stock header. Now we told you to send the part with the flanged are and we would change it for you no additional charge. You did not send it back to us and called two weeks later upset. Once I spoke with you; you stated that u misunderstood what was told to and that you did not want to waite the time need to send it in to us and have it corrected. As an option I mentioned that you could have a local shop do this for if you were in a rush.
Now correct me if i am wrong but when u called you started by asking questions about the turbo kit before the exhaust and you order the exhaust and said that you will be ordering the kit later on.
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Ben, Id be happy to correct you since you are wrong once again. If I were you I would just give up on the whole customer service thing. I clearly stated the facts of my experience with your company and your version does not even touch the reality of what happened. You have smoothed over the post to appear that I am one of many unhappy customers and AJP did everything they could to resolve the issue. You have taken more effort to defend yourself in this post then you ever dedicated to fixing your mistakes and getting me the parts I needed. I was crystal clear when I ordered my exhaust and you were clear when you realized you had sent the wrong parts and made promises to correct the problem, which were later denied and the process of blowing me off began. You cant screw up a order, provide slow shipping, promise to correct the problem, and then tell the customer you changed your mind and its now thier problem. And then expect the customer to send it all back to you at their shipping expense and believe that you are going to do what you said you would. Its too late man, you have already changed your story and lost the trust of the customer. That kind of bad advertising cant be later defended in a post of which all your answers are based on short term memory. Im fortunate that I never spend thousands on your turbo kit as they are clearly not what you advertise them to be. And Ben, if you plan on responding to all the negative posts about your company you better get a more comfortable chair to sit in...