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Originally Posted by sickyute
^^^^^^^^
agree with u ..... 105%
but ... like i've told some people on here ...
if u can ... speak to Tony and only Tony about whatever problem/problems you may have ...
toni = FIAT on here
i've been seeing a lot of "I spoke to Ben" ... and what i gather is "I spoke to Ben" = some **** is not done/not right/no help ... etc ...
i know Tony is a busy busy guy in the shop ... but if one can have patience and see to it that they speak with him only... a lot of stuff can be avoided ... cuz he makes and knows about all the stuff... he's the one guy i'd always talk to.
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Three key words come to mind...Responsibility, accountability, and authority. One cannot be held accountable if they do not have responsibility and authority.
It is not my responsibility as a customer to know who I should or should not speak with at the company when placing an order. If someone calls AJP to place an order, it is the responsibility of the worker that answered the phone to get it right since they are a representative of the company. If the representative screws up, management should correct the issue so that the company as a whole does not look bad. If Toni is the only person that can do it right, then he should be the only one answering the phone.
I became upset since they were reluctant to do the right thing. Now I am going to have to pay someone else to fix what they should have gotten right the first time.