Quote:
Originally Posted by integracivic
I got your PM, but I wanted to post so everyone has the info.
First off, I'm sorry you're unsatisfied with the Mugen product and we will take your shifter back. Just PM me your order info. Did you contact anyone here about returning the shifter?
Secondly, someone mentioned fit and function - the shifter does fit and according to most of the posts on this thread, performs quite well. As for a disclaimer (per the owner) we did add "As used in the Mugen Civic RR" to the description on our site.
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First of, I would like to note that the mugen shifter posted by King Motorsports was not perfect in fit form AND function. All three should be fulfilled or else made note of by the reseller to outline where any problems might occur.
That being said, the above response is EXACTLY the type of response that I would expect from a reputable reseller. There was a mistake and they are more than willing to rectify it for anyone unhappy. +1 for King Motorsports.
Points of interest on resellers response:
1) Willingness to help
2) No bashing on potential customers raising concerns or to the original poster who had a problem
3) Professional response with a disclaimer now on the site for future reference
This is more than I can say for some other sponsors we have on the site who respond in a very unprofessional manor to any critisism of their products of any kind.
Way to go King Motorsports...I have not done business with you guys yet, but I am very impressed by the actions you guys took!
