8th Generation Honda Civic Forum - View Single Post - Worst Car Salesman Experience
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Old 04-12-2009, 10:39 PM   #108 (permalink)
luvmyhondas
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Join Date: Dec 2008
Location: Cape Girardeau, MO
Age: 35
Posts: 220
Ben
Quote:
Originally Posted by JDMFG2SI View Post
You are what is called a stroker, the car business is the now business not the maybe a year from now business. Im a salesman you coming to my dealership and telling me youll buy in a year....Ill blow you off, salesman are not paid hourly go back in a year tell him you are ready to buy a car and you will be taken seriously, sometimes people cry that salesman are too pushy and aggressive but when we dont approach people they cry that no one wanted to help them...if your not ready to buy, and i go talk to you and someone else walks in and buys you just lost me a sale. APR's change dealer cash changes and rebates change dont shop until you are ready. If your not ready dont cry when no one wants to help you and that was an incredibly long run-on sentence lol
Quote:
Originally Posted by CarDriver View Post
I don't necessarily blame salespeople or potential customers for such situations...
Some customers will throw a fit when salespeople barrage/annoy them with attention, when all the pcustomer wanted to do was look around or try some stuff out.
Some pcustomers will also throw a fit when salespeople don't shower them with attention.
I worked in sales for a few years and there is a fine line a salesperson must walk because is isn't always clear what type of attention/assistance (if any at all) each pcustomer expects. Yes, we do judge. Sometimes we don't. Once in a while, a kid will make a big purchase--great! But nine times out of ten, that isn't the case, and I don't feel bad about dedicating more effort to someone who appears more likely to yield a transaction. We are supposed to, and usually try to help everyone, but at the end of the day, it is a business and our superiors have no choice but to judge us largely on our sales performance, and if I spent equal time/effort helping out everyone who came in, kids, middle-classers, and upper-classers alike, my sales would be less than if I judged people. In the end, I topped sales and had an incredible amount of happy customers and great praise from them, and thus praise from the bosses.
It's a Catch-22 situation I think--Salespersons are supposed to help everyone equally, but what the company desires (high sales and many happy customers)...isn't produced by helping everyone equally. Yadidimean?
It's like say...my wife wants me to be a millionaire, but she doesn't want me to be a professional athlete, CEO, successful Hollywood actor, Formula 1 Driver, or Multi-Platinum musician. Catch-22, baby, so the OP should take lessons from this point forward, and realize that he has nothing to complain about.
EXACTLY! The car business is NOW, not tomorrow, not next week, not later....NOW. Car salespeople are 100% employed based on their production..not how many hours they spend in the dealership. Unfortunately, that means sometimes you may feel a little slighted by a salesperson if you don't "look" like a qualified buyer. My recommendation: call/come by and make an appt with a salesperson at a time that won't cost them a potential sale (assuming that you are a 'later' buyer). Salespeople 'should' be professionals and professionals work on appointments. You wouldn't walk into a doctor, dentist, or lawyer's office (without an appt) with a 'maybe' type situation and expect to get the same attention as you would if you walked in injured, busted tooth, or wanting to sue RIGHT NOW. Salespeople are just doing their jobs, some do it better than others.

With all of this being said...nobody is perfect, and the customer is not ALWAYS right. Also, the guy that blew off the 'lawnmower veteran' deserves what he got. A guy that ragged and pulling a trailer is a great prospect! He's at least got a job! lol.

Last edited by luvmyhondas; 04-12-2009 at 10:41 PM.
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