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Originally Posted by taffysi
That sucks. Really wish Seibon could just give it a once over before shipping it to you..them knowing that this is going to be your second hood. Maybe they checked it..and missed that spot? Oh well. Thanks for the heads up on it!
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I sent Seibon a-piece-of-my-mind, so to speak. If they reply, I will post their position. But, there's really no way this could have been missed, they just don't have any quality control.
The only way they will replace something free of charge is if you are sent the wrong item. But, in my mind, a defective unit is the same thing - as it's wrong too!
My guess is they are made overseas and packaged there too. Seibon just takes for granted that they are QC'd at the factory and they just stock them in their warehouse without ever looking at them. It's just business as usual, nothing personal..
The other bad thing is that as part of their dealer agreement, everything, like problems, gets pawned off back to their dealers. It is the dealers responsibility to get a return authorization, etc.. Seibon won't deal directly with the public - go figure..
In a perfect world this business plan "should" work, but it is not a perfect world and we have to suffer for it.
There is a way to fix it though - just don't buy their products. These forums are "the" court of public opinion. Hopefully, at least some, if not most, informed people will now send them a message by not buying from them and maybe they will wake up and fix their problems. If they don't someone will step up and do it right.
I figure if you buy a Seibon product you have about a 50/50 chance of getting a defective part. Those are pretty generous odds I think, considering I have bought two things from them and both had some kind of problem..
Never again!
