[ksukev333]

Case number: N052008-06-1700562
WHO:
Kev Nichols (ksukev333)

WHAT:
2007 Honda Civic Si Sedan
MY PROBLEMS:
(a) notchy shifting to 3rd gear
(b) resistance going 3rd gear
(c) grinding related to 3rd gear
(e) transmission kicking out/popping out into neutral from 3rd.


SUMMARY:
Country: U.S.A.
Call Taker’s Name: Sara Sosa
Case Manager’s Name: Sara Sosa
What Happened:
I took my Si into Little Apple Honda in Manhattan, KS about 2 months ago, complaining about the fact my car wasn't shifting properly into 3rd. I told the service guy that it's happened about 20 times in the 12,000 miles I've driven my car in the last 9 months I've had it (since new). They took it for a 15 minute test drive and couldn't replicate the problem. They had the audacity to blame it on my shifting technique, noting that many owners "quick shift" their Civics and there was no problem with the car, even though I had the damn TSB sitting in the passenger seat right next to them, describing the problem and the FIX. Hey, I'm no spring chicken...in fact, I'm a 40 year old guy who's driven a stick since he was 14. I KNOW what shifts right and what is shifting wrong. Little Apple mentioned if they couldn't replicate the problem ( in 10 or 15 minutes), it's just not there. Morons.

So...I get a call from Honda asking about my service experience. Hah! Well, I held nothing back. They took all the info down and then had me fill out another survey via the web...then nothing...until a couple days ago.

Out of the blue, I get a call from Sara Sosa at American Honda asking me what the problem was. I told her the same spiel about the poor shifting and lack of customer service. She gave me the same piece of crap about having to replicate the problem so they know what to fix. I told her they KNOW what the problem is, they wrote a damn TSB on it, listing parts replacement!!! To make a long story short, they were absolutely NO help whatsoever. Little Apple Honda was recently hit by the tornado that went through Manhattan a couple weeks ago...unfortunately, it didn't level the F#$%ING place completely. What a bunch of dilweeds!!

Don't get me wrong, I LOVE my Si, just wish Honda would take care of an obvious problem or at least wished my dealership was "stand-upish" enough to take care of a customer. I'm bummed out...