Quote:
Originally Posted by aki
I do think it is pushing the ethical boundaries for CorSport to effectively advertise themselves as an alternative in this thread. Let this be a SCTuned customer service thread and only that, not a CorSport vs SCTuned cat fight.
That said, customer service makes or breaks online. Yes the reality of online is that companies make money based off volume with the downside of smaller profit margin per unit--and that makes it harder to deal with each indiv customer. BUT it's the timely responses and quality service that keeps people coming back.
I don't think people on 8thgen are asking for SCTuned or other companies to do the impossible--if UPS or Fedex delays on their end, there's nothing SCTuned can do. If inventory doesn't come in on time which delays shipment, then the vendor can't do anything about that. But the vendor can be timely in its communication of *what* is happening.
Case in point, my wheels took 3 months from Japan to get here (not a vendor in 8thcivic). I was told it would take 2 months. But I loved their service, and would buy from them again as well as recommend them to others. Why? Because they always responded quickly, and in a manner that showed they cared about you. Yes delays and setbacks are inevitable--but what can be controlled is customer service. In our ADD generation of instant digital gratification, people are more impatient than ever--quick customer service is key. My .02 cents.
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I disagree with your first point but totally agree with your second point.
CorSport is a sponsor of 8th gen and in good standing so they should be allowed to offer their services as such. SCTuned IS NOT a sponsor of 8th gen and is the one with questionable ethics regarding their response to questions. I'm not allowed to openly promote sales of XYZ parts as a standard member, nor should they be able to. There should be ONE THREAD to make sure that members that placed orders prior to SCTuned's delisting for them to post and receive feedback on their orders and experiences ala X-Intake.