Personally, when I order anything over the phone, online, etc. I expect it to arrive as promised or at a minimum, get answers the same day I try to contact the vendor via phone, e-mail, IM, PM, etc. and I honestly don't give a rat's posterior if a vendor's cat got ran over that afternoon, or Wal-Mart ran out of tampons and you had to leave work early, etc.
I wonder how customers of "said ex 8thgen sponsor" feel when the vendor openly states over and over that he "really doesn't need to be in this business" and "he's got work coming out of his ears at his shop" and "he's so wealthy from his real estate dealings he could just quit at any time", etc. etc.?
I like doing business with folks that are hungry for my business since they seem to go out of their way to make sure I'm happy and deliver on their word, not arrogant people who don't care one way or another if they make the sale.
Maybe there should be a disclaimer on the website that states, "Feel free to order from us but we hold the right to not answer the phones, return e-mails or call you back when promised because we're busy taking care of other more important customers, or heading to a show to sell more parts to those important customers and if you complain about it to anyone else we reserve the right to be excused because we spent money on a NOPI sponsorship and haven't even been able to maximize our marketing because we're soooooo busy. Oh yeah, my car can beat your car, too"