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Originally Posted by mhuynh
Why not go to another dealer?
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anyone know of a good one in the Cleveland or Toledo area?
Quote:
Originally Posted by DuH-ReL
Which dealership called? I'm in the Irvine area and thinking of taking it into Fladeboe.
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Victory Honda
Quote:
Originally Posted by Tim
Did you let them keep it overnight? That's what I had to do. When they didn't feel it the second morning when it was cold, I said keep it another night.
Of course... not everyone can live without the car for a couple days.
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They had no interest in keeping my car over night.. When I dropped it off today they said "we will get you squared away today, we may not have the exact parts for it, but no matter what we will get you squared away."
Thats what I'm dealing with. I didn't say anything to them cuz I wanted to see what they meant by "squared away".. well I guess I got my answer. Of course I got no calls like they said.. I had to call them. Then they said pick it up after 5... which no service people are there at that time. Here is what my service order says...
"Customer states vehicle has trouble going into gear 3rd & 4th (which I also told them it slides out and grinds..but they forgot that) Check & advise inspected vehicle and test drove. Replaced manual trans. fluid as per Honda. Re-drove and was unable to duplicate customer's concern. If problem re-occurs vehicle will need brought back in for further diagnosis and possible 3rd gear set replacement per TSB 08-020."
All they did was drive it...which tells me by the 'further diagnosis'. On the phone he said they drove it and drove it..never once spoke of looking at it. They aren't concerned with finding the problem, they just wanna quick fix. They followed the first fix of the TSB instead of further looking into it. I don't think they even know what they are looking at! I talk like this becuz this isn't the first problem I've had with this dealership.. before they got bought out they were Sunnyside. I had a CRV.. Bad break problems & noises. Took it in... they were supposed to have replaced the roters & brakes. Paid over $300 for what they supposedly did. Got it home, still making the noise. My brother looks at it.. Roters and brakes were never replaced. He took it in and got in a huge fight with them. They fixed it finally! Then they fired the head mechanic guy. Got bought out from Victory.. seemed better. Guess I was wrong. It's gonna be a process I can tell..keep takin it in & complain bout it till they do what they should... or take a guy in with me & let them deal with him.. Or find a dealership who will honor what they are supposed to do. All of which is a huge inconvience.