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I agree. I deal with this constantly. When you are at the mercy of shipping companies, it can give the appearance of bad customer service. When People are actually doing their job, things can still be ****** up by shipping companies. In my experience dealing with tuner shops - sctuned.com had the best customer service - considering a 2 day wait for contact from a huge supplier is a REASONABLE wait. People need to learn patience, and really understand how the marketplace works in this day and age.
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This is not reality. This is only a frame of reference. 
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