8th Generation Honda Civic Forum - View Single Post - List of Dealerships fixing 3rd gear problems

***Gone*** · 04-16-2008, 02:51 AM

Alright, so our cries have been heard and they have finally issued a fix to our dreaded 3rd gear problems!

I figured that we should have a thread that states all the dealerships where people have had the 3rd gear TSB fixed at. This should make it easier to find a nearby dealer that has dealt with the problem and knows what to expect and what to do, therefor lessening the chance of going to a dealer that "can't replicate the problem"

. Once we have enough names, I (or a Mod... PLEASE?!

) will organize this by state to make it easier to find your area.

I figure this format should do:

Name:
Location (City/State):
Dealership:
Service Manager:
Service Advisor:
Mods:

Please try to keep this thread neat and avoid random chatter!

Thanks guys!

:

:

Alabama
furryferret7888
Name: Kris
Location: Malbus Center, South of I-10 in Baldwin County, ALABAMA
Dealership:
Tameron Honda Eastern Shore
**just moved**
251-626-1118
Service Manager: ??
Service Advisor: Eloy Sanchez
Mods: Skunk 2 70mm catback, AEM SRI
Notes: quick test drive, no questions when i told them about TSB 08-020
got me a rental...very qiuck and awesome (i also informed the BBB...and the BBB called Tameron Honda and tameron called me about it...so that might of had an effect)
UPDATE:
Honda tells me that 1st, 2nd, 5th, and 6th gears are torn to HELL, and it had to of happened before I bought it (considering I have only had about 5k miles to drive it) And they replaced ALL those gears, even 3rd (under warranty). I got the car back had it for a week.... and it ended up back in the shop...the transmission was making...well not grinding noises...but like BAD rubbing noises...like they forgot to put tranny fluid in...so im back in the rental....awesome...
*UPDATE 7/04/08
Got my car back again, they had installed a faulty berring(sp?) the first time, and when putting a new one in, that one fell apart, so the third time was the charm...cars running good, and finally mine after a MONTH of waiting

Alaska
Arizona
Arkansas
lovecheese
Name: James aka lovecheese
Location: Little Rock, Arkansas
Dealership: Bale Honda
13101 Chenal Parkway
Little Rock AR 72211
501-227-7000
1-800-489-4663
Service Manager: Jason Spiller
Service Advisor: Jason Spiller
Mods: Skunk 2 70mm

California
sasebonian
Name: Jason aka Sasebonian
Location: San Diego, CA
Dealership:
Pacific Honda
4760 Convoy Street
San Diego, CA 92111
858-694-1020
Service Manager: Bill (Didn't get his lastname)
Service Advisor: Jerremie (Forgot her lastname)
Mods: None, as I'm still stock.
Notes: They were still unable to replicate the 3rd gear issues, but agreed to fix it with TSB anyways.

mrdimsum
Name: Kelly aka MRDIMSUM
Location: San Diego, CA
Dealership:
Pacific Honda
4760 Convoy Street
San Diego, CA 92111
858-694-1020
Service Manager: N/A
Service Advisor: Jerremie Winter
Mods: None
Notes: They were able to recreate problem and ordered parts.......

07CaliSi
Name: Michael
Location: Sacramento, CA
Dealership:
Autowest Honda in Roseville
500 Automall Dr.
Roseville CA 95661
(916) 969-5770
Service Manager: Mike (didn't catch his last name)
Mods: VRH and HFP suspension.
Notes: I had taken my car in once for the 3rd gear issue and they replaced my MTF. They gave me no guff about it and ordered the parts immediately. I will be getting it done within the next few weeks.

newsiguy
Name: Scott AKO new si GUY
Location: Seaside, CA
Dealership:
Val Strough Honda
1 Heitzinger Plz
Seaside, CA 93955
(831) 899-2222
Service Manager: Chuck Byers (Assistant service Manager)
Mods: Rims and tint everything else stock.
Notes: Don't know if hey were able to replicate the 3rd gear issues, but agreed to fix it with TSB anyways.

06sichik
Name: Kati -- 06sichik
Location: Rancho Cucamonga, CA
Dealership:
Penske Honda
1401 Auto Center Drive
Ontario, Ca 91761
(866)383-8353
Service Manager: Never spoke with one, my S.A. was awesome.
Service Advisor: Al Garcia
Mods: intake, exhaust, lowered
Notes: after bringing in the car twice, they were still unable to replicate anything. they knew what i was talking about and were aware that it is really hard to duplicate this problem most of the time so he went ahead and spoke with the district manager of honda who was there at the dealership that day and he approved for them to fix it anyways without being able to replicate.

hetroinha
Location: Southern California
Dealership: Norm Reeves Honda
Service Advisor: Juan

nighthawk06Si
Name: Toan
Location: Irvine, CA
Dealership: Norm Reeves Honda
Norm Reeves Honda Superstore Huntington Beach
19131 Beach Boulevard
Huntington Beach, CA 92648
800-631-0117
Service Advisor: Tim
Mods: Injen CAI, Greddy EVO2, Comptech SS, and Hondata Reflash
Notes: parts on order (but backordered due to all dealerships ordering parts)

michinsi
Name: Tommy
Location: Corona, CA
Dealership: Honda Cars of Corona
Service Manager: Unknown
Service Advisor: Ronald Spero
Mods: AEM SRI.
Notes: Called made an appointment, went into the dealer and they checked the TSB and ordered the parts on the spot without even testing the vehicle. Parts came in next day and it took a day to fix the car. Gave me a free rental car. Great dealership!

calircr
Location: Southern California
Dealership: Ball Honda of National City
Notes: Ball Honda of National City said they will NOT fix 3rd gear issue even if there is a TSB. They stated that I will need to pay the diagnostic fee to test out the issue and if there aren't any problems, they won't fix it. I think I'll go over to Pacific Honda instead. This is just a heads up for those of you in San Diego county and take your car over to Ball Honda. Looks like Pacific Honda is the place to go for this fix.

Mthugsta
Name: Mario aka Mthugsta
Location: Downey, CA
Dealership:
Honda World Downey
10645 Studebaker Rd
Downey, CA 90241
Service Manager: JJ Barrios (562) 929-7008
Service Advisor: N/A
Mods: N/A
Notes: Called let them know about the service bulletin that HONDA posted and asked me how many miles i had on my '07 si they told me to bring it in and i would probably be kept ther for 3-4 days or less.

AdvancedPersonalConcept
Name: Joe
Vehicle: 2006 SI coupe
Location: Sacramento, CA
Dealership: Mel Rapton Honda
Mods: HFP body kit, suspension, and exhaust.
Notes: I know the service manager, writers, and 2 techs there. Took 2 days. Car was repaired nicely.

shatchi
Name: Joseph R.
Location: Fremont CA
Dealership: Autowest Honda of Fremont
Service Manager:
Service Advisor: Daniel Martinez
Mods: Fujita Short Ram Intake

fordtraitor19
Location: Montclair, CA (I-10 at Montevista)
Dealership: Metro Honda
Service Manager: Can't remember
Service Advisor: Rita Magno
Mods: Fujita SRI, Greddy Ti-C, Skunk 2 Shift Knob
Notes: I called and made an appointment to have it checked out. After trying for two days they still could not verify the problem. At the end of the second day a honda field service engineer( not sure if that was his title but thats what we call them in the ford world(I work at a ford dealership)) called me and asked me a few questions. Basically because they know the problem really does exist and the car is low mileage and it only happens about once a week that they would just replace the third gear under good will. So... I had it done about a week ago and my car shifts soo much better now. I officially love my si again. Metro honda rocks (free car washes with visit and fresh baked cookies)

Colorado
kahnawupas
Name: Sam (Kahnawupas)
Location: Longmont, CO
Dealership:
Frontier Honda
710 South Main Street
Longmont, Colorado (CO) 80501
(303) 772-2900
Service Manager: Mike
Service Associate: Derrick O'Brien (very cool)
Mods: Stock
Notes: Came in with printed copy of TSB. Mike kind of surprised, kept telling me that there was nothing he could do because I'm out of warrantee. My response was that the TSB was Honda's way of acknowledging that there is a problem. I also fell squarely in the middle of the affected/afflicted VIN range. Plead my case 3 times before he finally caved in and called Honda. HondaUSA offered to cover 80% of the cost of the fix. They won't cover 100% because I'm at almost 60k miles on the odo. Still, the educated customer can get what they need; The ignorant customer will probably get nothing from these guys.

Caroofikus
Name: David
Location: Westminster, CO
Dealership: GO Honda 104th
Service Manager: Mike Vaughn
Service Advisor: Mike Bader
Mods: None
Notes: Service manager was the first person I spoke to and did initial courtesy inspection. When he asked if I had transportation home I said I called Honda and they told me a loaner car would be provided for the time the car was in the shop. After the initial paperwork was done, he took me to the Enterprise (located inside the dealership) and had them get me a car ($50 deposit). He called a few hours later and let me know parts needed to be ordered and it should be done within a week.

Connecticut
Marcoc
Location: Connecticut
Dealership: Liberty Honda in Hartford
Notes: Brought the TSB printed online for back up showing proof of problem and they stated they would try and replicate the issue. They called me a few hours later and said they could not replicate the problem but since there is a TSB they ordered the needed parts and would call me when they arrive. They stated on the paperwork that I came with the TSB info kinda funny but they are going to fix it even though it wasn't really giving me too many problems only once and a while.

Delaware
Florida
geobig
Location: Bradenton, FL
Dealership: Honda Cars of Bradenton, FL
Notes: can't say enough good things about this store. I purchased my 2007 Civic Si from them last December. I started having problems shifting into 3rd gear almost immediately. I didn't complain until I found you website and read the threads. I brought my car in for routine maintenance last week and complained of the problem. They test drove the car and could replicate BUT ordered the parts to address my concerns. They said they would need at least two to three days to FIX the problem.

PhantomSi
Name: Sam
Location: Tampa/Florida
Dealership: Tampa Hondaland
Service Manager: Eric Erickson
Mods: Vibrant Catback
Notes: In January, i went into the dealership expecting to get turned away. But the exact opposite happened. The service manager was extremely helpful. I was surprised when he told me they were replacing third gear because it wasnt as bad as other members had it.

hanky
Location: Davie, FL
Dealership: Rick Case Honda
Service Manager: N/A
Service Advisor: Luis Something
Mods: None
Notes: Awesome! got 3 days of free rental, although the car was ready in 1 day

Georgia
Notoriously_rob
Name: Rob B.
Location: Augusta, Ga
Dealership: Milton Rueben Honda
Service Manager: Michael
Service Advisor: ???
Mods: n/a

Hawaii
Idaho
Illinois
jthoske
Location: Gurnee IL
Dealership: Rosen Honda
Service Manager: Not sure?
Mods: I dont have any.
Notes: I called and made an appointment and explained over the phone I was having intermittent shift problems. Dropped the car off this morning and gave them the TSB#, told them it is more when its cold outside (it was 70 degrees here today) and they probably won't be able to reproduce it.
-They called back this after noon and said even though they couldn't reproduce it they ordered the parts and will do the service tomorrow. Can't recommend Rosen in Gurnee, IL enough!!!

icewildabeast
Location: Aurora, IL
Dealership: Valley Honda
Service Manager: Pat Malik
Mods: None
Notes: Called to make appointment, told them about new TSB. They said to bring it in. I had brought it in 4x before and replicated at the very least notchy shifting (which was enough) in the dead of winter in Jan. Most dealerships dont know about the TSB so they had to look it up and then order the parts (takes about a week). Didnt even ask me to reproduce it when I went in, just ordered the parts and will call me when they have parts next week.

ChloroFiend
Name: ChloroFiend
Location: Chicago, IL
Dealership: Fletcher-Jones Honda
Service Manager: n/a
Service Advisor: Omar
Mods: none
Notes: couldn't find TSB in their system, didn't have a printed out copy of it handy so I couldn't force it on them. They did have the rear wheel sensor TSB in there for my VIN so maybe they hadn't had it pushed to them yet?

Indiana
Iowa
Kansas
JimboJuice
Name: Aris aka JimboJuice
Location: Missouri / Kansas (State Line)
Dealership: Jay Wolfe Honda
Service Manager: ???
Service Advisor: Trevor
Mods: aftermarket HFP Suspension / aftermarket Rims
Notes: Got an appointment scheduled for this sat to inspect for the 08-020 TSB. Guy I spoke with (Trevor) said they had done 3 others at his location. Will update if it gets done w/o a problem.

Kentucky
Louisiana
Maine
Maryland
FijiBlueSi919
Location: Baltimore, MD
Dealership:
Norris Honda
925 Merritt Blvd
Baltimore, Md 21222
410-285-0600
Service Manager: Keith Strich
Service Advisor: Mike Ruth
Notes: I work here and they said most of the times they will write it off as unable to duplicate the problem because it is to much of a hassle to fix it (9hrs of labor)

vtak07
Name: Jed
Location: Waldorf, MD
Dealership: Ken Dixon Honda
Service Manager: Nate (can't remember last name)
Service Advisor: Same as above
Mods: Injen CAI, Skunk2 70mm
Notes: Took my car to the dealership about 5 different times. Each time a service advisor drove the car and couldn't duplicate the problem. Finally after seeing the TSB, I printed it out and showed my service advisor. After waiting about three hours I told them I even had a video of it and I was sick of putting up with them time after time making me wait hours and wasting my gas driving to the dealership. So, the guy didn't even look at the video, or drive my car and said he'd call me when the parts came in. I became a happy customer once again. Still awaiting the call for parts. Apparently they are nationally back ordered and it could take up to 2 months for them to come in.

Massachusetts
RWLib3
Location: Auburn, MA
Dealership:
Lundgren Honda
525 Washington St Auburn, MA 01501
800-755-7255
Service Manager: Jamie Rodriquenz
Service Advisor: Steve Gravel

Michigan
Minnesota
Special Ringpop
Name: Mike Obradovich
Location: Minneapolis, MN
Dealership: Walser Honda in Burnsville
Service Manager: Lisa Carlson
Mods: None (don't recommend).
Notes: Took roughly 20 times in the last two years for a dealership to finally replicate it. It's going in later this week.

Hotwheels
Name: Chris Holter
Location: Rochester, MN
Dealership: Tom Kadlec Honda
Service Manager: Bruce
Mods: Short Shifter
Notes: Took car in for oil change, showed rep at counter the TSB, he said he hadn't heard of it. I called Bruce the Service Mgr, he was awesome, listened to me and actually cared about my concerns for 3rd gear. Steve at teh counter then called me and told me they ordered parts. they also wanted to know where i got my information. Excellent!

taffy07si
Location: Hopkins, MN
Dealership: Hopkins Honda (BEST DEALER EVER in MN)
Service Manager: Not sure? Rep who helped: Jeff (didn't get last name) Older guy, late 50's.
Mods: I dont have any.
Notes: Called Honda on Weds to get an appt to fix 3rd gear. Never mentioned the TSB. Took it in this morning. Got a loaner. 3 hours later, Jeff called. Replicated the problem and said he has two parts only and the rest are on back order. He even mentioned the TSB. WOOT for me, not yet, not until they get allt he parts in and fixed. Parts are on Urgent order. Backorder FTL!

Mississippi
Arcage
Location: 3621 Highway 45 North, Columbus, MS, 39766
Dealership: Carl Hogan Honda
Service Manager: Doug Stone
Mods: None
Notes: Took in first time to have them try and replicate the issue. They could not. Took it in the second time after speaking with service manager and mentioning the TSB. They didn't try to replicate, simply ordered parts (on backorder). Will be taking it in in beginning of June.

Missouri
JimboJuice
Name: Aris aka JimboJuice
Location: Missouri / Kansas (State Line)
Dealership: Jay Wolfe Honda
Service Manager: ???
Service Advisor: Trevor
Mods: aftermarket HFP Suspension / aftermarket Rims
Notes: Got an appointment scheduled for this sat to inspect for the 08-020 TSB. Guy I spoke with (Trevor) said they had done 3 others at his location. Will update if it gets done w/o a problem.

Montana
Nebraska
beefjerky
Name: Beef
Location: Omaha, NE
Dealership: O'Daniel Honda
Service Manager: N/A
Service Advisor: Brian Smith
Mods: Stock
Notes: I took my car into the shop in the morning and mentioned to them that my 3rd gear is notchy to get into and sometimes it doesn't feel like it fully engages. I left the car with them and the rep gets back to me later in the afternoon and says he test drove the car and then two other techs but they were unable to replicate the problem, so I told him I'll come in and I can show him what I was talking about. A little bit later he calls back and tells me he found a TSB about the 3rd gear issue, which was nice because I was going to print out the TSB and bring it up there, then he says they can go ahead and order the parts and call me next week when they get the parts in. I was upset when they said nothing was wrong but they redeemed my faith in Honda after the second callback saying they found a TSB without me having to bring it up to them.

phantazma
Location: Lincoln, NE
Dealership: Williamson Honda
Notes: I printed the bulletin and handed it to them. They said that they'll order the parts right away, no questions asked. Waiting on the parts now. Will update later.

giftd151
Location: Bellevue, NE
Dealership: Honda Cars of Bellevue
Service Manager: Jack (I think)
Mods: N/A
Notes: No questions asked, and I had my car back after 1 day.

Nevada
New Hampshire
New Jersey
innrfusion
Name: Fuentes
Location: Nb, New Jersey
Dealership:
DCH Paramus Honda
120 W State Rt 4 East
Paramus,NJ 07652
Service Manager: Unknown
Mods: At the time....stock
Notes: So far so good. Their customer service sucks but all you have to do is call honda of america and make an officialccomplaint and they send the customer comments to the service manager the next day with a warning HAHAHAHA(BITCHES).anyways, they changed the tranny fluid the first time, it worked for about 1200 miles then POP!!!!i went back and they told me they would change the 3rd gear set. its been 400 miles since then and not a notch nothing at all. in a cold start in 40 degree weather i shifted as if it was 80 degrees outside.

emile
Name: emile
Location: Union, NJ
Dealership:
Rt. 22 Honda
1465 N. Broad Street
Hillside, NJ 07205
973-705-9200
Service Manager: Paul Giameo
Mods and Mileage: None, bone stock till I get the damn 3rd gear fix. I strongly advise everyone to go to their dealer with their car as stock as possible so that they won't give you the run around. 13.5k miles, 10 months old.
Notes: Ive brought the car in 3 times before for the same issue so I made another appointment last week for this morning when I first heard about the TSB. This time I rode with the tech who was assigned to my car to duplicate the grind/pop. Lo and behold, it only happens ONCE. To top it off it wasnt even a bad grind like it would usually be, but a wee, tiny one. The tech says something about only replacing the MTF but I said that it was only the equivalent of a band-aid fix. The tech was then to go with his manager to try and replicate it. Surprise, he couldn't replicate it. But the manager was kind enough to call AH and spoke with their rep Jeff who advised him to fix it even though they couldnt replicate it. The manager was more than happy to perform the service. And to top it off, he offered to take care of minor maintenance to the car since it took 3 visits to get this thing done. Parts were ordered today and Ill be called back once they come in. But I guess parts are on backorder (?) so it might take a while. Service advisors aren't too great at the place but the manager was a hell of a lot better than the rest of the guys.

janko10
Location: Turnersville, NJ (South Jersey, Black Horse Pike)
Dealership: Honda of Turnersville
Service Tech: Ivan
Service Advisor: Mike Deferro
Notes: I was SURE I was going to have to fight for this but they called and said no problem! Now, I did bring the car in for 2 reasons, looks like the Clutch Master Cylinder needs to be replaced (see the click/hitch in clutch thread by stealth). And that's $420 So maybe since they're getting some money out of me it's not a problem but who knows.

illusionstwice
Location: Burlington, NJ
Dealership: Willis Honda
Service Manager: John Schuck
Service Advisor: The whole team -- they love me there!
Mods: stock, except for SS, suspension, and other little things (SS has been on for 3 weeks. I have had 3rd gear issue for close to a year)
Notes: Currently I am a little over 33k on my car. I first took the car in for the 3rd gear issue around 4k. They could not replicate the problem. I started to do some research and I found info on here and other sites regarding the start of the "3rd gear issue". Took the car in for my next oil change, and they released the MTF fluid, and replaced with new honda fluid. It was smooth like butter for a day or two. Continuously documented with the dealer, my issue with 3rd gear. Because they could not replicate the notchiness or 3rd gear grind on several occasions, I decided to give up my Si for a day. I dropped my car off at night, and picked up a 2008 accord as my loaner. I told them the nex morning, start the car and try driving it. Finally, they replicated the problem. Docuemtned my file accordingly about 45 days ago. I personally sent them, honda corp, and their district manager the links to the 3rd gear video that made it to the news, and various links from the ocho. I received an e-mail 3 days ago. Parts are ordered, and they will be doing the fix for me as soon as they come in

k20shocka
Name: John
Location: Jersey City, NJ
Dealership:
Metro Honda Rte 440
Jersey City, NJ
201- 451- 7111
Service Manager: N/A
Service Advisor: antonio
Mods: short ram intake, HID, subs, nd the tints on the tailights n windows.
Notes: They held my car for about 3 hrs but didnt even check it. One of the advisors had seen the bulletin before, so they ordered the part and they will be replacing it next week :)
UPDATE:
my part was on backorder again.. so ive ben waiting for a while now...supposedly the part should be here by the end of this month..do you know if they change all of the syncros too?

dt07Si
Location: Princeton, NJ
Dealership: Princeton, NJ
Mods: SS removed, Cable bushings to be removed prior, base bushings are going to be left on.
Notes: Bringing my car into Princeton, NJ Honda on Friday. Sounds like they are going to have to replicate the problem first and then if and only if they are able to replicate the problem they are going to order the parts.
-I took my TWM SS out today, and I am planning on taking my TWM cable bushings out, but I am debating whether or not I should remove my shifter base bushings, cause they were such a bitch to put in.
-I just hope they can replicate the problem and if they can it doesn;t take weeks to get the parts. I want to put a bunch of stuff on my car that I have waiting to go on!
*UPDATE 7-05-2008
Honda of Princeton,NJ received all of the necessary parts to do the work on my tranny, but I am beginning to question whether or not I should bring it in and have them do it. For one my problem does not happen very often, therefor I wonder if I should wait till the car is a little older and either a. the problem gets worse or b. Honda has a better fix for it. The other part that worries me is Honda of Princeton has had two Si's sitting in their lot waiting to have their tranny fixed, one of them is an employees car, and the other is just a customers I believe. These cars have been waiting for parts for months, and I have only waited a month or so. Those cars are still sitting there and I'm concerned my car is just going to be the guinea pig, and end up having more problems after they work on it then before.

i-VTECH
Name: AJ
Location: West Milford, NJ
Dealership: Gardenstate Honda
Service Manager:??
Service Advisor: Natasha
Mods: Shift boot and everything else stock
Notes: Called 7-15-08 and got a girl named Natasha she asked what I needed to make an appointment for and I told her I had a third gear problem that I have been there before for and that I have the TSB 08-020 and she put me on hold to look it up. She told me that I would have to bring the car down to make sure my care fit under the models that were affected. I kindly told her that I have an 07 4 door Si and that it says all of them can be fixed. She then told me that she can not order parts for it until a service manager saw and drove the car. I brought the car to the service department and spoke to another service writer because Natasha left for the day. I showed him the paper work and he told me he ordered the parts for Natasha and they are on backorder. I asked him if I needed to see the service manager or anything and he told me that my car falls under this bulliten and he is ordering the parts today 7-16-08.
*UPDATE 7-17-08 Service Advisor (Ricky Bones)
The guy I spoke to on the 15th never called back yesterday so around 1pm yesterday I called and they said they had to have the car before anything. I told them the story from the other day (and stupid me forgot to get the guys name). So after all this they said I need to bring in the car and drop it off so they can test drive it. I asked what will happen if they can not duplicate it and the service writer told me that they would have to decide if they will fix it or not. With all this happening and right before we leave the service writer told us that he has an 07 Si and it never happened to him and that his friends always ask him about TSB 08-020 and he tells them that they just dont know how to drive stick. Why would anyone say that to someone who is giving a place business. Hopefully I will hear back from them today.
*UPDATE 7-18-08
The service department called and told me they took the car for a test drive and that they duplicated the problem and that they would fly in the parts for my car! They took the trans out and apart yesterday and they will get the parts this morning and put it all together. Should have the car back tonight or monday!!

New Mexico
New York
07_FG_4Dr_S.i.
Location: Bayshore, NY
Dealer: Atlantic Honda
Service manager: perry nassbaum
Service writer: spencer nassbaum
Mods: will cover anything under warranty real easy to get away with almost anything hes a cool guy

HHondaZC
Location: Huntington, NY
Dealership:
Huntington Honda
1055 East Jericho Turnpike
Huntington NY 11743
Service Manager: Jerome Scelza/Bob Carpenter/Craig Orlando
Service Advisor: Sabrina/Jessica/Greg G/Dave/Angelo/Justin/Kelly
Service Tech: Ryan/Dell/Darren
New York's Honda dealer is located on Long Island, New York - Huntington Honda of Huntington, New York
631-423-6000

A real Honda Tech
Name: Matt
Location: Yonkers, NY
Dealership:
Yonkers Honda
870 Nepperhan Ave
Yonkers, NY
Service Manager: Greg Khatish
Mods: You might get away with mods
Notes: Ive gotten mine taken care of since Im one of the mechanics at the dealership, but they are now fully aware of the problem.

North Carolina
North Dakota
Ohio
Gone
Name: Andy
Location: Columbus, OH
Dealership:
Immke Northwest Honda
6715 Sawmill Rd
Dublin, OH 43017
(866)780-6244
Service Manager: Didn't even need to speak to one, the service advisor was more than helpful
Service Advisor: Steve Austin
Mods: short shifter, cable bushings and base bushings
Notes: Steve didn't even ask to test drive the car, saying it was almost pointless. He said that most of the time people had to leave their cars at the dealer for weeks until the flaw was reproduced. He just ordered the parts and said he'd call me when they come in. Great service.
UPDATE:
Well, I finally dropped my car off to get the fix done on my car. They called me about last Thursday and I took the car in this afternoon. I first took it to the dealership almost 3 months ago and they finally got the parts in. I got a 2008 Civic Sedan as a loaner and I already miss my Si . They asked me when I wanted the car back, but I told them as long as I have a way to work with the loaner, they can keep the car for as long as they want. I just want the fix done and for them to do things right. After hearing about all these people having troubles after the fix, I am kinda worried but oh well.
UPDATE:
Got my car back today. It took a grand total of 26 hours from when I dropped the car off until I got the call to pick it up, Immke Honda is pretty fast apparently. Everything is running great and 3rd doesn't feel notchy anymore. But that just might be the new MTF, who knows. Lets pray the grind is finally gone!

DBruceM2
Name: David
Location: Cincinnati, OH
Dealership:
Century Honda
9876 Montgomery Road
Cincinnati, OH 45242
513-791-9090
Service Manager: didn't catch names
Service Advisor: Sorry
Mods: None, Stock.
Notes: Left car Monday night to be test driven Tuesday (today - 4/22). Received call this afternoon. Problem replicated, and dealer actually had parts in stock. They will begin work on car tomorrow.

Sexy6Speed
Name: Alyssa
Location: Chardon, Ohio
Dealership: Jay Honda in Bedford, Ohio
Service Manager: Geoff??
Service Advisor:
Mods: Comptech ss, Corsport bushings, Mugen Si shift knob, 08 shift boot, AEM CAI, HFP kit, tint, Comptech springs, SPC camber arms, Comptech exhaust, Megan lower rear tie bar, 6000K HID's, and other odds and ends
Notes: i dropped it off on sunday 5/4/08, they were supposed to start it today. talked with Bill the asst parts manager and he ordered all the parts as soon as the TSB came out. the service advisor Geoff scheduled me a time to drop the car off, he acted like he didnt need to replicate the issue. I Have a pretty good relationship with some people there so i hope that helped me some.
-im hoping to call soon and get an update.

DOHCKLR
Name: DOHCKLR
Location: Cincinnati, OH
Dealership:
Honda East
529 Ohio Pike
Cincinnati, OH 45255
513-528-8000
Service Manager: Tina
Service Advisor: No idea
Mods: None, Stock.
Notes: Called them, informed them of the problem and TSB number, Dropped off car, called me 4 hours later to tell me they replicated the problem. Took them two weeks to order parts because they said they were back ordered. Dropped it off on monday, and took them 4 days to fix it, but it is now fixed!

cincy94max
Name: Dan
Location: Cincinnati, OH
Dealership:
Century Honda
9876 Montgomery Road
Cincinnati, OH 45242
513-791-9090
Service Manager: Chris Mets
Mods: SRI
Notes: Left car overnight to be test driven the next morning when it was cold outside. Problem was replicated, parts ordered, but they were on backorder with no release date. Service Advisor put rush on parts request and parts arrived one week later. I take the car in tomorrow morning to have the work completed in 1 to 2 days.

Oklahoma
Oregon
Pennsylvania
Adlh29
Location: Mechanicsburg, PA
Dealership:
Bobby Rahal Honda
6696 Carlisle Pike
Mechanicsburg, PA 17050
(800 823-8810
Dealer Service Department Website (you can make an appointment here): website
Service Manager: Gary Noll
Mods: Shifter Bushings and Base Bushings (Did not remove)

GeezerSi
Location: Emmaus, PA
Dealer: Lehigh Valley Honda
Service department: link -> Auto Service - Honda Civic, Accord, Pilot - Lehigh Valley Honda - Emmaus, Pennsylvania
Mods: I have many mods on the car including Hondata reflash, short shifter, and bushings.
Notes: I had brought my SI in twice to look at the 3rd gear issue. 1st time they replaced the MTF, and the second time they said they could not replicate the popout/grind.
I called and talked to Brett the service manager about the TSB. He checked to see when the parts would all be available, then scheduled me to rebuild my transmission for next Tuesday/Wednesday.
UPDATE:
As I have already stated, I brought my SI in with numerous modifications, most notably a short-shifter, base-bushings, cable-bushings, aftermarket knob/boot, and Hondata reflash. My dealer did the rebuild without question, and never said a word about any of the mods.
After a week of driving, the shifting has been great. I would highly recommend this dealership for anything, and especially for this TSB.

captenvideo
Vehicle: 2006 Honda Civic Si Purchased: 2/20/2006 at Piazza Honda of Pottstown
Location: Limerick, PA
Dealership: Piazza Honda
Service Manager: Larry Lilley
Mods: Synthetic oil, CAI after trans problem is fully resolved.
Results:
1st Visit - Nothing determined. Could not replicate problem.
2nd Visit - Nothing found wrong.
3rd Visit - Service writer experienced problem while test driving, changed trans fluid, no help.
4th Visit - Rebuilt transmission, no help.
5th Visit - Replaced transmission with Honda's blessings. Still experiencing some hang-ups into third gear. Still evaluating.
Dealership Evaluation: Everyone is very pleasant and helpful. Both the dealership and us were patient as this problem took ran its course. We will continue to find complete satisfaction with the trans problem.

Brivis
Name: Brian
Location: King of Prussia, PA
Dealership:
Martin Mainline Honda
123 E Lancaster Avenue
Ardmore, PA 19003
610-649-5600
Service Manager: N/A
Service Advisor: Marc Bear
Mods: None
Notes: Parts on order...

schreff
Vehicle: 2007 Honda Civic Si Sedan Purchased: 1/17/2007 at Lehigh Valley Honda
Location: Emmaus, PA
Dealership: Lehigh Valley Honda
Service Manager: Sam Azara (sp?)
Mods: Stock
Notes: Took car in for Rear ABS recall and mentioned my 3rd gear grinds or is hard to shift into at times. Tech took the car for a ride for like 2 blocks and replicated the problem. Car goes in for the 3rd gear work next week. Can't wait to feel what it's like to have a proper working 3rd gear. The dealership was friendly and eager to help. They also mentioned the TSB before I did, which was cool. I got a free oil change while I was at it too. Just like GeezerSi said, Lehigh Valley Honda is a great dealer.

a10thunder
Name: a10thunder
Location: Doylestown, PA (outside of Philly)
Dealership: Keenan Honda
Service Manager: N/A
Service Advisor: George Kling
Mods: None
Notes: I've brought my car in 3 times for the 3rd gear problem. First time, they changed the transmission fluid. Second time, they couldn't replicate. Third time, the TSB just came out, I told them about it, they ordered the parts right away. They got the parts in a week and fixed my car in less than a day.

Rhode Island
South Carolina
South Dakota
06civicsiguy
Location: Sioux Falls, SD
Dealership: Vern Eide Honda
Service Manager: Dave Henrickson, Steve Herran.
Notes: I had it in 2 times before to try and replicate the prob. nothing bt the sat morning the tsb came out they ordered parts for me and the other local Si's and no questions askd. did the job the following thur.

Tennessee
maximus20895
Name: Max
Location: Knoxville, TN
Dealership: West Side Honda
Service Manager: Randy
Mods: CAI, P2R TBGs/TBS, Shift Boot and Knob (all I can think of that pertains to the tranny or possible reasons that they would not fix my car)
Notes: About a month and a half ago they said they woud do it. They didn't look into the engine or even drive it at all.

Texas
platinumtruck299
Location: Dallas, TX
Dealership: John Eagle Honda on Lemmon Ave
Service Advisor: John Robinson (2johnr@eaglehonda.com)
Notes: I have had my Civic in 5 times since new for this tranny issue. John Robinson in the service dept called me personally (who is the best service advisor I have encountered in the five dealers I have been to trying to resolve the problem) and stated Honda has a fix and scheduled me with no questions asked. None of the we can't duplicate it bs or anything. His email is- 2johnr@eaglehonda.com.

shadedream
Location: San Marcos, TX
Dealership: Honda of San Marcos
Service Manager: Monty (don't know the last name)
Mods: Stock, havent dared touch anything with the tranny issue going on. Will be going with an SS to start if things stay good.
Notes: Just got mine fixed yesterday. Tranny seems VERY smooth and shift engagement seems a lot less jerky. We'll see how it holds up over time, felt good after an MTF change too I called in 2 days after the TSB was out and my service manager had already been trying to remember my last name so he could give me a call about it. Had been taking it to Gillman in San Antonio and been given the run around or accused of beating on it (I'd been babying it since I bought it, especially after the tranny started. Had a tech from another Honda dealership that I gave a ride to one time remark he'd never seen someone not get on their Si constantly like me).

Utah
SlickWillie
Dealership: Ken Garff Honda of Ogden
Location:
Ken Garff Honda of Ogden
900 W. Riverdale Road
Riverdale, UT
84405
(866) 896-4358
Service Advisor: Rick (forgot his last name)
Mods: Catback
Notes: Awesome to work with, didn't even drive it to try and recreate it. Took it and ordered parts; gave me a rental until it was taken care of.

Vermont
Virginia
lastminuteracin
Name: Kevin
Location: Chesapeake, VA
Dealership:
First Team Honda
3444 Western Branch Blvd
Chesapeake, VA 23321
Service Manager: Diane Johnson(assistant service manager) 757-686-2657
Mods: no mechanical mods other than a k&n filter
Notes: They will probaly tell you they have to replicate the problem, but tell them to keep the car until they do. I'm not sure if they ever replicated the problem on mine or not but they did decide to fix it. To my knowledge mine is the first one they will be doing.Hopefulley i will have the car back by mon-tues.

twsnnva
Location: Williamsburg, VA
Dealership: Williamsburg Honda
Service Manager: Pete Catalano
Mods: None
Notes: Repairing without replicating issue after two visits. Never tried claiming abuse or any of the other shady stuff you hear dealerships doing. Pete and the rest of the service department are great to work with.

perfect-clone
Location: Alexandria, VA
Dealership: Landmark Honda,
Duke Street
Alexandria, VA
Notes: I took my car in today and it didnt take more that 1 minute before they agreed. It was much easier than I thought.

Civic06SiR
Location: 11020 Fairfax Boulevard, Fairfax VA 22030
Dealership: Fairfax Honda
Service Manager: No idea
Service Advisor: I usually go to Kenny
Mods: Injen CAI, DCRH, Apexi WS2 exhaust system, Hondata reflash, Tein S Tech, 6K HID, CF hood, trunk, door handles and intake manifold, 18" black on chrome wheels...list goes on
Notes: I didn't get mine fixed but my mechanic asked if I was experiencing this issue with 3rd gear and he told me they are fixing them now. I haven't had any issues with third, but at least if I do I know where to go now.

blacklabel7470
Name: Blacklabel7470
Location: Hampton, Va
Dealership: Peninsula Honda
Service Person: Chris
Mods: Injen CAI, Comptech SS, Tein s-techs, p2r spacer/ gasket.
UPDATE:
Yea my part is on back order also. They are also checking out everything else. I have had problem with my second gear also. My clutch master cylinder went bad a couple months ago and didn't know so i would have random grins and such. What do they replace when they fix the third gear problem? I never really got a complete answer.

Washington
West Virginia
Wisconsin
Wyoming
Canada
hondaspeed
Name: Andre
Location: Quebec, Qc. , Canada
Dealership: Auto Frank & Michel Honda
Service Manager:
Service Advisor: Sylvain
Mods: TWM Short Shifter, Cable & Base Bushing, Fujita SR, Carbon Hood

04-16-2008, 02:51 AM	#1 (permalink)
*Gone* Go BUCKS! Join Date: Dec 2005 Location: Columbus, Ohio Age: 25 Posts: 807 Andy iTrader: 4 / 100%	List of Dealerships fixing 3rd gear problems Alright, so our cries have been heard and they have finally issued a fix to our dreaded 3rd gear problems! I figured that we should have a thread that states all the dealerships where people have had the 3rd gear TSB fixed at. This should make it easier to find a nearby dealer that has dealt with the problem and knows what to expect and what to do, therefor lessening the chance of going to a dealer that "can't replicate the problem" . Once we have enough names, I (or a Mod... PLEASE?! ) will organize this by state to make it easier to find your area. I figure this format should do: Name: Location (City/State): Dealership: Service Manager: Service Advisor: Mods: Please try to keep this thread neat and avoid random chatter! Thanks guys! : : Alabama *furryferret7888* Name: Kris Location: Malbus Center, South of I-10 in Baldwin County, ALABAMA Dealership: Tameron Honda Eastern Shore just moved 251-626-1118 Service Manager: ?? Service Advisor: Eloy Sanchez Mods: Skunk 2 70mm catback, AEM SRI Notes: quick test drive, no questions when i told them about TSB 08-020 got me a rental...very qiuck and awesome (i also informed the BBB...and the BBB called Tameron Honda and tameron called me about it...so that might of had an effect) UPDATE: Honda tells me that 1st, 2nd, 5th, and 6th gears are torn to HELL, and it had to of happened before I bought it (considering I have only had about 5k miles to drive it) And they replaced ALL those gears, even 3rd (under warranty). I got the car back had it for a week.... and it ended up back in the shop...the transmission was making...well not grinding noises...but like BAD rubbing noises...like they forgot to put tranny fluid in...so im back in the rental....awesome... UPDATE 7/04/08 Got my car back again, they had installed a faulty berring(sp?) the first time, and when putting a new one in, that one fell apart, so the third time was the charm...cars running good, and finally mine after a MONTH of waiting Alaska* Arizona Arkansas *lovecheese* Name: James aka lovecheese Location: Little Rock, Arkansas Dealership: Bale Honda 13101 Chenal Parkway Little Rock AR 72211 501-227-7000 1-800-489-4663 Service Manager: Jason Spiller Service Advisor: Jason Spiller Mods: Skunk 2 70mm California *sasebonian* Name: Jason aka Sasebonian Location: San Diego, CA Dealership: Pacific Honda 4760 Convoy Street San Diego, CA 92111 858-694-1020 Service Manager: Bill (Didn't get his lastname) Service Advisor: Jerremie (Forgot her lastname) Mods: None, as I'm still stock. Notes: They were still unable to replicate the 3rd gear issues, but agreed to fix it with TSB anyways. *mrdimsum* Name: Kelly aka MRDIMSUM Location: San Diego, CA Dealership: Pacific Honda 4760 Convoy Street San Diego, CA 92111 858-694-1020 Service Manager: N/A Service Advisor: Jerremie Winter Mods: None Notes: They were able to recreate problem and ordered parts....... *07CaliSi* Name: Michael Location: Sacramento, CA Dealership: Autowest Honda in Roseville 500 Automall Dr. Roseville CA 95661 (916) 969-5770 Service Manager: Mike (didn't catch his last name) Mods: VRH and HFP suspension. Notes: I had taken my car in once for the 3rd gear issue and they replaced my MTF. They gave me no guff about it and ordered the parts immediately. I will be getting it done within the next few weeks. *newsiguy* Name: Scott AKO new si GUY Location: Seaside, CA Dealership: Val Strough Honda 1 Heitzinger Plz Seaside, CA 93955 (831) 899-2222 Service Manager: Chuck Byers (Assistant service Manager) Mods: Rims and tint everything else stock. Notes: Don't know if hey were able to replicate the 3rd gear issues, but agreed to fix it with TSB anyways. *06sichik* Name: Kati -- 06sichik Location: Rancho Cucamonga, CA Dealership: Penske Honda 1401 Auto Center Drive Ontario, Ca 91761 (866)383-8353 Service Manager: Never spoke with one, my S.A. was awesome. Service Advisor: Al Garcia Mods: intake, exhaust, lowered Notes: after bringing in the car twice, they were still unable to replicate anything. they knew what i was talking about and were aware that it is really hard to duplicate this problem most of the time so he went ahead and spoke with the district manager of honda who was there at the dealership that day and he approved for them to fix it anyways without being able to replicate. *hetroinha* Location: Southern California Dealership: Norm Reeves Honda Service Advisor: Juan *nighthawk06Si* Name: Toan Location: Irvine, CA Dealership: Norm Reeves Honda Norm Reeves Honda Superstore Huntington Beach 19131 Beach Boulevard Huntington Beach, CA 92648 800-631-0117 Service Advisor: Tim Mods: Injen CAI, Greddy EVO2, Comptech SS, and Hondata Reflash Notes: parts on order (but backordered due to all dealerships ordering parts) *michinsi* Name: Tommy Location: Corona, CA Dealership: Honda Cars of Corona Service Manager: Unknown Service Advisor: Ronald Spero Mods: AEM SRI. Notes: Called made an appointment, went into the dealer and they checked the TSB and ordered the parts on the spot without even testing the vehicle. Parts came in next day and it took a day to fix the car. Gave me a free rental car. Great dealership! *calircr* Location: Southern California Dealership: Ball Honda of National City Notes: Ball Honda of National City said they will NOT fix 3rd gear issue even if there is a TSB. They stated that I will need to pay the diagnostic fee to test out the issue and if there aren't any problems, they won't fix it. I think I'll go over to Pacific Honda instead. This is just a heads up for those of you in San Diego county and take your car over to Ball Honda. Looks like Pacific Honda is the place to go for this fix. *Mthugsta* Name: Mario aka Mthugsta Location: Downey, CA Dealership: Honda World Downey 10645 Studebaker Rd Downey, CA 90241 Service Manager: JJ Barrios (562) 929-7008 Service Advisor: N/A Mods: N/A Notes: Called let them know about the service bulletin that HONDA posted and asked me how many miles i had on my '07 si they told me to bring it in and i would probably be kept ther for 3-4 days or less. *AdvancedPersonalConcept* Name: Joe Vehicle: 2006 SI coupe Location: Sacramento, CA Dealership: Mel Rapton Honda Mods: HFP body kit, suspension, and exhaust. Notes: I know the service manager, writers, and 2 techs there. Took 2 days. Car was repaired nicely. *shatchi* Name: Joseph R. Location: Fremont CA Dealership: Autowest Honda of Fremont Service Manager: Service Advisor: Daniel Martinez Mods: Fujita Short Ram Intake *fordtraitor19* Location: Montclair, CA (I-10 at Montevista) Dealership: Metro Honda Service Manager: Can't remember Service Advisor: Rita Magno Mods: Fujita SRI, Greddy Ti-C, Skunk 2 Shift Knob Notes: I called and made an appointment to have it checked out. After trying for two days they still could not verify the problem. At the end of the second day a honda field service engineer( not sure if that was his title but thats what we call them in the ford world(I work at a ford dealership)) called me and asked me a few questions. Basically because they know the problem really does exist and the car is low mileage and it only happens about once a week that they would just replace the third gear under good will. So... I had it done about a week ago and my car shifts soo much better now. I officially love my si again. Metro honda rocks (free car washes with visit and fresh baked cookies) Colorado *kahnawupas* Name: Sam (Kahnawupas) Location: Longmont, CO Dealership: Frontier Honda 710 South Main Street Longmont, Colorado (CO) 80501 (303) 772-2900 Service Manager: Mike Service Associate: Derrick O'Brien (very cool) Mods: Stock Notes: Came in with printed copy of TSB. Mike kind of surprised, kept telling me that there was nothing he could do because I'm out of warrantee. My response was that the TSB was Honda's way of acknowledging that there is a problem. I also fell squarely in the middle of the affected/afflicted VIN range. Plead my case 3 times before he finally caved in and called Honda. HondaUSA offered to cover 80% of the cost of the fix. They won't cover 100% because I'm at almost 60k miles on the odo. Still, the educated customer can get what they need; The ignorant customer will probably get nothing from these guys. *Caroofikus* Name: David Location: Westminster, CO Dealership: GO Honda 104th Service Manager: Mike Vaughn Service Advisor: Mike Bader Mods: None Notes: Service manager was the first person I spoke to and did initial courtesy inspection. When he asked if I had transportation home I said I called Honda and they told me a loaner car would be provided for the time the car was in the shop. After the initial paperwork was done, he took me to the Enterprise (located inside the dealership) and had them get me a car ($50 deposit). He called a few hours later and let me know parts needed to be ordered and it should be done within a week. Connecticut *Marcoc* Location: Connecticut Dealership: Liberty Honda in Hartford Notes: Brought the TSB printed online for back up showing proof of problem and they stated they would try and replicate the issue. They called me a few hours later and said they could not replicate the problem but since there is a TSB they ordered the needed parts and would call me when they arrive. They stated on the paperwork that I came with the TSB info kinda funny but they are going to fix it even though it wasn't really giving me too many problems only once and a while. Delaware Florida *geobig* Location: Bradenton, FL Dealership: Honda Cars of Bradenton, FL Notes: can't say enough good things about this store. I purchased my 2007 Civic Si from them last December. I started having problems shifting into 3rd gear almost immediately. I didn't complain until I found you website and read the threads. I brought my car in for routine maintenance last week and complained of the problem. They test drove the car and could replicate BUT ordered the parts to address my concerns. They said they would need at least two to three days to FIX the problem. *PhantomSi* Name: Sam Location: Tampa/Florida Dealership: Tampa Hondaland Service Manager: Eric Erickson Mods: Vibrant Catback Notes: In January, i went into the dealership expecting to get turned away. But the exact opposite happened. The service manager was extremely helpful. I was surprised when he told me they were replacing third gear because it wasnt as bad as other members had it. hanky Location: Davie, FL Dealership: Rick Case Honda Service Manager: N/A Service Advisor: Luis Something Mods: None Notes: Awesome! got 3 days of free rental, although the car was ready in 1 day Georgia Notoriously_rob Name: Rob B. Location: Augusta, Ga Dealership: Milton Rueben Honda Service Manager: Michael Service Advisor: ??? Mods: n/a Hawaii Idaho Illinois *jthoske* Location: Gurnee IL Dealership: Rosen Honda Service Manager: Not sure? Mods: I dont have any. Notes: I called and made an appointment and explained over the phone I was having intermittent shift problems. Dropped the car off this morning and gave them the TSB#, told them it is more when its cold outside (it was 70 degrees here today) and they probably won't be able to reproduce it. -They called back this after noon and said even though they couldn't reproduce it they ordered the parts and will do the service tomorrow. Can't recommend Rosen in Gurnee, IL enough!!! *icewildabeast* Location: Aurora, IL Dealership: Valley Honda Service Manager: Pat Malik Mods: None Notes: Called to make appointment, told them about new TSB. They said to bring it in. I had brought it in 4x before and replicated at the very least notchy shifting (which was enough) in the dead of winter in Jan. Most dealerships dont know about the TSB so they had to look it up and then order the parts (takes about a week). Didnt even ask me to reproduce it when I went in, just ordered the parts and will call me when they have parts next week. *ChloroFiend* Name: ChloroFiend Location: Chicago, IL Dealership: Fletcher-Jones Honda Service Manager: n/a Service Advisor: Omar Mods: none Notes: couldn't find TSB in their system, didn't have a printed out copy of it handy so I couldn't force it on them. They did have the rear wheel sensor TSB in there for my VIN so maybe they hadn't had it pushed to them yet? Indiana Iowa Kansas JimboJuice Name: Aris aka JimboJuice Location: Missouri / Kansas (State Line) Dealership: Jay Wolfe Honda Service Manager: ??? Service Advisor: Trevor Mods: aftermarket HFP Suspension / aftermarket Rims Notes: Got an appointment scheduled for this sat to inspect for the 08-020 TSB. Guy I spoke with (Trevor) said they had done 3 others at his location. Will update if it gets done w/o a problem. Kentucky Louisiana Maine Maryland *FijiBlueSi919* Location: Baltimore, MD Dealership: Norris Honda 925 Merritt Blvd Baltimore, Md 21222 410-285-0600 Service Manager: Keith Strich Service Advisor: Mike Ruth Notes: I work here and they said most of the times they will write it off as unable to duplicate the problem because it is to much of a hassle to fix it (9hrs of labor) *vtak07* Name: Jed Location: Waldorf, MD Dealership: Ken Dixon Honda Service Manager: Nate (can't remember last name) Service Advisor: Same as above Mods: Injen CAI, Skunk2 70mm Notes: Took my car to the dealership about 5 different times. Each time a service advisor drove the car and couldn't duplicate the problem. Finally after seeing the TSB, I printed it out and showed my service advisor. After waiting about three hours I told them I even had a video of it and I was sick of putting up with them time after time making me wait hours and wasting my gas driving to the dealership. So, the guy didn't even look at the video, or drive my car and said he'd call me when the parts came in. I became a happy customer once again. Still awaiting the call for parts. Apparently they are nationally back ordered and it could take up to 2 months for them to come in. Massachusetts *RWLib3* Location: Auburn, MA Dealership: Lundgren Honda 525 Washington St Auburn, MA 01501 800-755-7255 Service Manager: Jamie Rodriquenz Service Advisor: Steve Gravel Michigan Minnesota *Special Ringpop* Name: Mike Obradovich Location: Minneapolis, MN Dealership: Walser Honda in Burnsville Service Manager: Lisa Carlson Mods: None (don't recommend). Notes: Took roughly 20 times in the last two years for a dealership to finally replicate it. It's going in later this week. *Hotwheels* Name: Chris Holter Location: Rochester, MN Dealership: Tom Kadlec Honda Service Manager: Bruce Mods: Short Shifter Notes: Took car in for oil change, showed rep at counter the TSB, he said he hadn't heard of it. I called Bruce the Service Mgr, he was awesome, listened to me and actually cared about my concerns for 3rd gear. Steve at teh counter then called me and told me they ordered parts. they also wanted to know where i got my information. Excellent! *taffy07si* Location: Hopkins, MN Dealership: Hopkins Honda (BEST DEALER EVER in MN) Service Manager: Not sure? Rep who helped: Jeff (didn't get last name) Older guy, late 50's. Mods: I dont have any. Notes: Called Honda on Weds to get an appt to fix 3rd gear. Never mentioned the TSB. Took it in this morning. Got a loaner. 3 hours later, Jeff called. Replicated the problem and said he has two parts only and the rest are on back order. He even mentioned the TSB. WOOT for me, not yet, not until they get allt he parts in and fixed. Parts are on Urgent order. Backorder FTL! Mississippi *Arcage* Location: 3621 Highway 45 North, Columbus, MS, 39766 Dealership: Carl Hogan Honda Service Manager: Doug Stone Mods: None Notes: Took in first time to have them try and replicate the issue. They could not. Took it in the second time after speaking with service manager and mentioning the TSB. They didn't try to replicate, simply ordered parts (on backorder). Will be taking it in in beginning of June. Missouri JimboJuice Name: Aris aka JimboJuice Location: Missouri / Kansas (State Line) Dealership: Jay Wolfe Honda Service Manager: ??? Service Advisor: Trevor Mods: aftermarket HFP Suspension / aftermarket Rims Notes: Got an appointment scheduled for this sat to inspect for the 08-020 TSB. Guy I spoke with (Trevor) said they had done 3 others at his location. Will update if it gets done w/o a problem. Montana Nebraska *beefjerky* Name: Beef Location: Omaha, NE Dealership: O'Daniel Honda Service Manager: N/A Service Advisor: Brian Smith Mods: Stock Notes: I took my car into the shop in the morning and mentioned to them that my 3rd gear is notchy to get into and sometimes it doesn't feel like it fully engages. I left the car with them and the rep gets back to me later in the afternoon and says he test drove the car and then two other techs but they were unable to replicate the problem, so I told him I'll come in and I can show him what I was talking about. A little bit later he calls back and tells me he found a TSB about the 3rd gear issue, which was nice because I was going to print out the TSB and bring it up there, then he says they can go ahead and order the parts and call me next week when they get the parts in. I was upset when they said nothing was wrong but they redeemed my faith in Honda after the second callback saying they found a TSB without me having to bring it up to them. phantazma Location: Lincoln, NE Dealership: Williamson Honda Notes: I printed the bulletin and handed it to them. They said that they'll order the parts right away, no questions asked. Waiting on the parts now. Will update later. *giftd151* Location: Bellevue, NE Dealership: Honda Cars of Bellevue Service Manager: Jack (I think) Mods: N/A Notes: No questions asked, and I had my car back after 1 day. Nevada New Hampshire New Jersey *innrfusion* Name: Fuentes Location: Nb, New Jersey Dealership: DCH Paramus Honda 120 W State Rt 4 East Paramus,NJ 07652 Service Manager: Unknown Mods: At the time....stock Notes: So far so good. Their customer service sucks but all you have to do is call honda of america and make an officialccomplaint and they send the customer comments to the service manager the next day with a warning HAHAHAHA(BITCHES).anyways, they changed the tranny fluid the first time, it worked for about 1200 miles then POP!!!!i went back and they told me they would change the 3rd gear set. its been 400 miles since then and not a notch nothing at all. in a cold start in 40 degree weather i shifted as if it was 80 degrees outside. *emile* Name: emile Location: Union, NJ Dealership: Rt. 22 Honda 1465 N. Broad Street Hillside, NJ 07205 973-705-9200 Service Manager: Paul Giameo Mods and Mileage: None, bone stock till I get the damn 3rd gear fix. I strongly advise everyone to go to their dealer with their car as stock as possible so that they won't give you the run around. 13.5k miles, 10 months old. Notes: Ive brought the car in 3 times before for the same issue so I made another appointment last week for this morning when I first heard about the TSB. This time I rode with the tech who was assigned to my car to duplicate the grind/pop. Lo and behold, it only happens ONCE. To top it off it wasnt even a bad grind like it would usually be, but a wee, tiny one. The tech says something about only replacing the MTF but I said that it was only the equivalent of a band-aid fix. The tech was then to go with his manager to try and replicate it. Surprise, he couldn't replicate it. But the manager was kind enough to call AH and spoke with their rep Jeff who advised him to fix it even though they couldnt replicate it. The manager was more than happy to perform the service. And to top it off, he offered to take care of minor maintenance to the car since it took 3 visits to get this thing done. Parts were ordered today and Ill be called back once they come in. But I guess parts are on backorder (?) so it might take a while. Service advisors aren't too great at the place but the manager was a hell of a lot better than the rest of the guys. *janko10* Location: Turnersville, NJ (South Jersey, Black Horse Pike) Dealership: Honda of Turnersville Service Tech: Ivan Service Advisor: Mike Deferro Notes: I was SURE I was going to have to fight for this but they called and said no problem! Now, I did bring the car in for 2 reasons, looks like the Clutch Master Cylinder needs to be replaced (see the click/hitch in clutch thread by stealth). And that's $420 So maybe since they're getting some money out of me it's not a problem but who knows. *illusionstwice* Location: Burlington, NJ Dealership: Willis Honda Service Manager: John Schuck Service Advisor: The whole team -- they love me there! Mods: stock, except for SS, suspension, and other little things (SS has been on for 3 weeks. I have had 3rd gear issue for close to a year) Notes: Currently I am a little over 33k on my car. I first took the car in for the 3rd gear issue around 4k. They could not replicate the problem. I started to do some research and I found info on here and other sites regarding the start of the "3rd gear issue". Took the car in for my next oil change, and they released the MTF fluid, and replaced with new honda fluid. It was smooth like butter for a day or two. Continuously documented with the dealer, my issue with 3rd gear. Because they could not replicate the notchiness or 3rd gear grind on several occasions, I decided to give up my Si for a day. I dropped my car off at night, and picked up a 2008 accord as my loaner. I told them the nex morning, start the car and try driving it. Finally, they replicated the problem. Docuemtned my file accordingly about 45 days ago. I personally sent them, honda corp, and their district manager the links to the 3rd gear video that made it to the news, and various links from the ocho. I received an e-mail 3 days ago. Parts are ordered, and they will be doing the fix for me as soon as they come in *k20shocka* Name: John Location: Jersey City, NJ Dealership: Metro Honda Rte 440 Jersey City, NJ 201- 451- 7111 Service Manager: N/A Service Advisor: antonio Mods: short ram intake, HID, subs, nd the tints on the tailights n windows. Notes: They held my car for about 3 hrs but didnt even check it. One of the advisors had seen the bulletin before, so they ordered the part and they will be replacing it next week :) UPDATE: my part was on backorder again.. so ive ben waiting for a while now...supposedly the part should be here by the end of this month..do you know if they change all of the syncros too? *dt07Si* Location: Princeton, NJ Dealership: Princeton, NJ Mods: SS removed, Cable bushings to be removed prior, base bushings are going to be left on. Notes: Bringing my car into Princeton, NJ Honda on Friday. Sounds like they are going to have to replicate the problem first and then if and only if they are able to replicate the problem they are going to order the parts. -I took my TWM SS out today, and I am planning on taking my TWM cable bushings out, but I am debating whether or not I should remove my shifter base bushings, cause they were such a bitch to put in. -I just hope they can replicate the problem and if they can it doesn;t take weeks to get the parts. I want to put a bunch of stuff on my car that I have waiting to go on! UPDATE 7-05-2008 Honda of Princeton,NJ received all of the necessary parts to do the work on my tranny, but I am beginning to question whether or not I should bring it in and have them do it. For one my problem does not happen very often, therefor I wonder if I should wait till the car is a little older and either a. the problem gets worse or b. Honda has a better fix for it. The other part that worries me is Honda of Princeton has had two Si's sitting in their lot waiting to have their tranny fixed, one of them is an employees car, and the other is just a customers I believe. These cars have been waiting for parts for months, and I have only waited a month or so. Those cars are still sitting there and I'm concerned my car is just going to be the guinea pig, and end up having more problems after they work on it then before. i-VTECH* Name: AJ Location: West Milford, NJ Dealership: Gardenstate Honda Service Manager:?? Service Advisor: Natasha Mods: Shift boot and everything else stock Notes: Called 7-15-08 and got a girl named Natasha she asked what I needed to make an appointment for and I told her I had a third gear problem that I have been there before for and that I have the TSB 08-020 and she put me on hold to look it up. She told me that I would have to bring the car down to make sure my care fit under the models that were affected. I kindly told her that I have an 07 4 door Si and that it says all of them can be fixed. She then told me that she can not order parts for it until a service manager saw and drove the car. I brought the car to the service department and spoke to another service writer because Natasha left for the day. I showed him the paper work and he told me he ordered the parts for Natasha and they are on backorder. I asked him if I needed to see the service manager or anything and he told me that my car falls under this bulliten and he is ordering the parts today 7-16-08. UPDATE 7-17-08 Service Advisor (Ricky Bones) The guy I spoke to on the 15th never called back yesterday so around 1pm yesterday I called and they said they had to have the car before anything. I told them the story from the other day (and stupid me forgot to get the guys name). So after all this they said I need to bring in the car and drop it off so they can test drive it. I asked what will happen if they can not duplicate it and the service writer told me that they would have to decide if they will fix it or not. With all this happening and right before we leave the service writer told us that he has an 07 Si and it never happened to him and that his friends always ask him about TSB 08-020 and he tells them that they just dont know how to drive stick. Why would anyone say that to someone who is giving a place business. Hopefully I will hear back from them today. UPDATE 7-18-08 The service department called and told me they took the car for a test drive and that they duplicated the problem and that they would fly in the parts for my car! They took the trans out and apart yesterday and they will get the parts this morning and put it all together. Should have the car back tonight or monday!! New Mexico New York *07_FG_4Dr_S.i.* Location: Bayshore, NY Dealer: Atlantic Honda Service manager: perry nassbaum Service writer: spencer nassbaum Mods: will cover anything under warranty real easy to get away with almost anything hes a cool guy *HHondaZC* Location: Huntington, NY Dealership: Huntington Honda 1055 East Jericho Turnpike Huntington NY 11743 Service Manager: Jerome Scelza/Bob Carpenter/Craig Orlando Service Advisor: Sabrina/Jessica/Greg G/Dave/Angelo/Justin/Kelly Service Tech: Ryan/Dell/Darren New York's Honda dealer is located on Long Island, New York - Huntington Honda of Huntington, New York 631-423-6000 *A real Honda Tech* Name: Matt Location: Yonkers, NY Dealership: Yonkers Honda 870 Nepperhan Ave Yonkers, NY Service Manager: Greg Khatish Mods: You might get away with mods Notes: Ive gotten mine taken care of since Im one of the mechanics at the dealership, but they are now fully aware of the problem. North Carolina North Dakota Ohio *Gone* Name: Andy Location: Columbus, OH Dealership: Immke Northwest Honda 6715 Sawmill Rd Dublin, OH 43017 (866)780-6244 Service Manager: Didn't even need to speak to one, the service advisor was more than helpful Service Advisor: Steve Austin Mods: short shifter, cable bushings and base bushings Notes: Steve didn't even ask to test drive the car, saying it was almost pointless. He said that most of the time people had to leave their cars at the dealer for weeks until the flaw was reproduced. He just ordered the parts and said he'd call me when they come in. Great service. UPDATE: Well, I finally dropped my car off to get the fix done on my car. They called me about last Thursday and I took the car in this afternoon. I first took it to the dealership almost 3 months ago and they finally got the parts in. I got a 2008 Civic Sedan as a loaner and I already miss my Si . They asked me when I wanted the car back, but I told them as long as I have a way to work with the loaner, they can keep the car for as long as they want. I just want the fix done and for them to do things right. After hearing about all these people having troubles after the fix, I am kinda worried but oh well. UPDATE: Got my car back today. It took a grand total of 26 hours from when I dropped the car off until I got the call to pick it up, Immke Honda is pretty fast apparently. Everything is running great and 3rd doesn't feel notchy anymore. But that just might be the new MTF, who knows. Lets pray the grind is finally gone! *DBruceM2* Name: David Location: Cincinnati, OH Dealership: Century Honda 9876 Montgomery Road Cincinnati, OH 45242 513-791-9090 Service Manager: didn't catch names Service Advisor: Sorry Mods: None, Stock. Notes: Left car Monday night to be test driven Tuesday (today - 4/22). Received call this afternoon. Problem replicated, and dealer actually had parts in stock. They will begin work on car tomorrow. *Sexy6Speed* Name: Alyssa Location: Chardon, Ohio Dealership: Jay Honda in Bedford, Ohio Service Manager: Geoff?? Service Advisor: Mods: Comptech ss, Corsport bushings, Mugen Si shift knob, 08 shift boot, AEM CAI, HFP kit, tint, Comptech springs, SPC camber arms, Comptech exhaust, Megan lower rear tie bar, 6000K HID's, and other odds and ends Notes: i dropped it off on sunday 5/4/08, they were supposed to start it today. talked with Bill the asst parts manager and he ordered all the parts as soon as the TSB came out. the service advisor Geoff scheduled me a time to drop the car off, he acted like he didnt need to replicate the issue. I Have a pretty good relationship with some people there so i hope that helped me some. -im hoping to call soon and get an update. *DOHCKLR* Name: DOHCKLR Location: Cincinnati, OH Dealership: Honda East 529 Ohio Pike Cincinnati, OH 45255 513-528-8000 Service Manager: Tina Service Advisor: No idea Mods: None, Stock. Notes: Called them, informed them of the problem and TSB number, Dropped off car, called me 4 hours later to tell me they replicated the problem. Took them two weeks to order parts because they said they were back ordered. Dropped it off on monday, and took them 4 days to fix it, but it is now fixed! *cincy94max* Name: Dan Location: Cincinnati, OH Dealership: Century Honda 9876 Montgomery Road Cincinnati, OH 45242 513-791-9090 Service Manager: Chris Mets Mods: SRI Notes: Left car overnight to be test driven the next morning when it was cold outside. Problem was replicated, parts ordered, but they were on backorder with no release date. Service Advisor put rush on parts request and parts arrived one week later. I take the car in tomorrow morning to have the work completed in 1 to 2 days. Oklahoma Oregon Pennsylvania *Adlh29* Location: Mechanicsburg, PA Dealership: Bobby Rahal Honda 6696 Carlisle Pike Mechanicsburg, PA 17050 (800 823-8810 Dealer Service Department Website (you can make an appointment here): website Service Manager: Gary Noll Mods: Shifter Bushings and Base Bushings (Did not remove) *GeezerSi* Location: Emmaus, PA Dealer: Lehigh Valley Honda Service department: link -> Auto Service - Honda Civic, Accord, Pilot - Lehigh Valley Honda - Emmaus, Pennsylvania Mods: I have many mods on the car including Hondata reflash, short shifter, and bushings. Notes: I had brought my SI in twice to look at the 3rd gear issue. 1st time they replaced the MTF, and the second time they said they could not replicate the popout/grind. I called and talked to Brett the service manager about the TSB. He checked to see when the parts would all be available, then scheduled me to rebuild my transmission for next Tuesday/Wednesday. UPDATE: As I have already stated, I brought my SI in with numerous modifications, most notably a short-shifter, base-bushings, cable-bushings, aftermarket knob/boot, and Hondata reflash. My dealer did the rebuild without question, and never said a word about any of the mods. After a week of driving, the shifting has been great. I would highly recommend this dealership for anything, and especially for this TSB. *captenvideo* Vehicle: 2006 Honda Civic Si Purchased: 2/20/2006 at Piazza Honda of Pottstown Location: Limerick, PA Dealership: Piazza Honda Service Manager: Larry Lilley Mods: Synthetic oil, CAI after trans problem is fully resolved. Results: 1st Visit - Nothing determined. Could not replicate problem. 2nd Visit - Nothing found wrong. 3rd Visit - Service writer experienced problem while test driving, changed trans fluid, no help. 4th Visit - Rebuilt transmission, no help. 5th Visit - Replaced transmission with Honda's blessings. Still experiencing some hang-ups into third gear. Still evaluating. Dealership Evaluation: Everyone is very pleasant and helpful. Both the dealership and us were patient as this problem took ran its course. We will continue to find complete satisfaction with the trans problem. *Brivis* Name: Brian Location: King of Prussia, PA Dealership: Martin Mainline Honda 123 E Lancaster Avenue Ardmore, PA 19003 610-649-5600 Service Manager: N/A Service Advisor: Marc Bear Mods: None Notes: Parts on order... *schreff* Vehicle: 2007 Honda Civic Si Sedan Purchased: 1/17/2007 at Lehigh Valley Honda Location: Emmaus, PA Dealership: Lehigh Valley Honda Service Manager: Sam Azara (sp?) Mods: Stock Notes: Took car in for Rear ABS recall and mentioned my 3rd gear grinds or is hard to shift into at times. Tech took the car for a ride for like 2 blocks and replicated the problem. Car goes in for the 3rd gear work next week. Can't wait to feel what it's like to have a proper working 3rd gear. The dealership was friendly and eager to help. They also mentioned the TSB before I did, which was cool. I got a free oil change while I was at it too. Just like *GeezerSi* said, Lehigh Valley Honda is a great dealer. *a10thunder* Name: a10thunder Location: Doylestown, PA (outside of Philly) Dealership: Keenan Honda Service Manager: N/A Service Advisor: George Kling Mods: None Notes: I've brought my car in 3 times for the 3rd gear problem. First time, they changed the transmission fluid. Second time, they couldn't replicate. Third time, the TSB just came out, I told them about it, they ordered the parts right away. They got the parts in a week and fixed my car in less than a day. Rhode Island South Carolina South Dakota *06civicsiguy* Location: Sioux Falls, SD Dealership: Vern Eide Honda Service Manager: Dave Henrickson, Steve Herran. *Notes:* I had it in 2 times before to try and replicate the prob. nothing bt the sat morning the tsb came out they ordered parts for me and the other local Si's and no questions askd. did the job the following thur. Tennessee *maximus20895* Name: Max Location: Knoxville, TN Dealership: West Side Honda Service Manager: Randy Mods: CAI, P2R TBGs/TBS, Shift Boot and Knob (all I can think of that pertains to the tranny or possible reasons that they would not fix my car) Notes: About a month and a half ago they said they woud do it. They didn't look into the engine or even drive it at all. Texas *platinumtruck299* Location: Dallas, TX Dealership: John Eagle Honda on Lemmon Ave Service Advisor: John Robinson (2johnr@eaglehonda.com) Notes: I have had my Civic in 5 times since new for this tranny issue. John Robinson in the service dept called me personally (who is the best service advisor I have encountered in the five dealers I have been to trying to resolve the problem) and stated Honda has a fix and scheduled me with no questions asked. None of the we can't duplicate it bs or anything. His email is- 2johnr@eaglehonda.com. *shadedream* Location: San Marcos, TX Dealership: Honda of San Marcos Service Manager: Monty (don't know the last name) Mods: Stock, havent dared touch anything with the tranny issue going on. Will be going with an SS to start if things stay good. Notes: Just got mine fixed yesterday. Tranny seems VERY smooth and shift engagement seems a lot less jerky. We'll see how it holds up over time, felt good after an MTF change too I called in 2 days after the TSB was out and my service manager had already been trying to remember my last name so he could give me a call about it. Had been taking it to Gillman in San Antonio and been given the run around or accused of beating on it (I'd been babying it since I bought it, especially after the tranny started. Had a tech from another Honda dealership that I gave a ride to one time remark he'd never seen someone not get on their Si constantly like me). Utah *SlickWillie* Dealership: Ken Garff Honda of Ogden Location: Ken Garff Honda of Ogden 900 W. Riverdale Road Riverdale, UT 84405 (866) 896-4358 Service Advisor: Rick (forgot his last name) Mods: Catback Notes: Awesome to work with, didn't even drive it to try and recreate it. Took it and ordered parts; gave me a rental until it was taken care of. Vermont Virginia *lastminuteracin* Name: Kevin Location: Chesapeake, VA Dealership: First Team Honda 3444 Western Branch Blvd Chesapeake, VA 23321 Service Manager: Diane Johnson(assistant service manager) 757-686-2657 Mods: no mechanical mods other than a k&n filter Notes: They will probaly tell you they have to replicate the problem, but tell them to keep the car until they do. I'm not sure if they ever replicated the problem on mine or not but they did decide to fix it. To my knowledge mine is the first one they will be doing.Hopefulley i will have the car back by mon-tues. *twsnnva* Location: Williamsburg, VA Dealership: Williamsburg Honda Service Manager: Pete Catalano Mods: None Notes: Repairing without replicating issue after two visits. Never tried claiming abuse or any of the other shady stuff you hear dealerships doing. Pete and the rest of the service department are great to work with. *perfect-clone* Location: Alexandria, VA Dealership: Landmark Honda, Duke Street Alexandria, VA Notes: I took my car in today and it didnt take more that 1 minute before they agreed. It was much easier than I thought. *Civic06SiR* Location: 11020 Fairfax Boulevard, Fairfax VA 22030 Dealership: Fairfax Honda Service Manager: No idea Service Advisor: I usually go to Kenny Mods: Injen CAI, DCRH, Apexi WS2 exhaust system, Hondata reflash, Tein S Tech, 6K HID, CF hood, trunk, door handles and intake manifold, 18" black on chrome wheels...list goes on Notes: I didn't get mine fixed but my mechanic asked if I was experiencing this issue with 3rd gear and he told me they are fixing them now. I haven't had any issues with third, but at least if I do I know where to go now. *blacklabel7470* Name: Blacklabel7470 Location: Hampton, Va Dealership: Peninsula Honda Service Person: Chris Mods: Injen CAI, Comptech SS, Tein s-techs, p2r spacer/ gasket. UPDATE: Yea my part is on back order also. They are also checking out everything else. I have had problem with my second gear also. My clutch master cylinder went bad a couple months ago and didn't know so i would have random grins and such. What do they replace when they fix the third gear problem? I never really got a complete answer. Washington West Virginia Wisconsin Wyoming Canada *hondaspeed* Name: Andre Location: Quebec, Qc. , Canada Dealership: Auto Frank & Michel Honda Service Manager: Service Advisor: Sylvain Mods: TWM Short Shifter, Cable & Base Bushing, Fujita SR, Carbon Hood __________________ Last edited by Gone; 07-20-2008 at 06:50 PM.