[sasebonian]

Originally Posted by sasebonian

CASE NUMBER:
N012008-04-1402257

DATE OF CALL TO HONDA:
Monday 04/14/2008

WHO:
Jason (Sasebonian)

WHAT:
2007 NHBP Civic Si Sedan w/Navi/ST
(a) notchy shifting
(b) resistance going into any gear (particularly 2nd & 3rd)
(c) grinding of any type, in any gear not caused by operator error
(d) transmission not engaging into any gear (particularly 2nd & 3rd)
(e) transmission kicking out/popping out into neutral from 3rd gear

SUMMARY:
Country: USA
Call Taker’s Name: Jonathan
Case Manager’s Name: I forgot to ask for one.
What Happened: I called about the latest TSB 08-020 for the 3rd Gear issue with the Si. "Jonathan" from Honda Tech line did say that they are aware of it officially now, (since the TSB is posted) but it's up to the individual dealership to decide if the TSB fix can will applied. I asked who/where would I want to go to escalate the issue past the dealership, he said that there is no escalation point. The dealership has final say. So "Jonathan" said that if they can't duplicate it, then nothing from Honda will happen. He also added that there is nothing that Honda America/Corporate can do if any dealer doesn't follow through with warranty claim. Jonathan recommended that if it doesn't duplicate the first time, then I can only keep having my car checked everytime it happens. But he was very nice and was very happy that the TSB was offically released though. He said he got tired of having to tell people there "was something in the works but no word yet...'' and seemed sympathetic to our issues. We'll see what happens to my car when Pacific Honda calls me back.

Status update as of 04/15/2008:
Hi all,

Here's a status update on my attempt for TSB work on my Si:

After sending in my car yesterday (04/14/08) to Pacific Honda, I got a call back from my Service Advisor named Jerremie.

Jerremie started off: "Hi Jason, well I've got some bad news for you. We were unable to duplicate the problem."

I was like, "Awe man, I knew that was gonna happen."

Jerremie, "Hahaha but the good news is that even though we couldn't replicate the issue, we're just gonna go ahead and take care of the repair/replacement according to the TSB."

Me: "Wooohooo! That's freakin awesome!"

So after a little more small talk, I picked my car up and will have to bring it back Monday 04/21/08 as they have to order some of the parts required by the TSB. Other than that, the experience was over all not too bad. Especially since this was officially my first time I sent my Si into the dealership for the issue. Eversince I was aware from the boards that I wasn't the only one with an 07 Si experiencing this 3rd gear issue, I never bothered to bring my car in since there wasn't an offical fix. I didn't want to deal with the MTF workaround since I felt it was always something more than that.

So yay! Granted it wasn't as easy as some other experiences on this board where they were lucky enought to get a call from the dealer, or the dealer didn't even question the TSB, Pacific still was cool enough to get me the TSB fix even though they still couldn't reproduce the issue. I'll let you all know if this actually fixes the issue. I'm glad at least they are using different 3rd gear parts compared to others where I read they just replace the old 3rd gear parts with the same versions.

Again, score +1 for this new TSB!