8th Generation Honda Civic Forum - View Single Post - Transmission: American Honda Case Number Files

sasebonian · 04-15-2008, 06:18 PM

CASE NUMBER:
N012008-04-1402257

DATE OF CALL TO HONDA:
Monday 04/14/2008

WHO:
Jason (Sasebonian)

WHAT:
2007 NHBP Civic Si Sedan w/Navi/ST
(a) notchy shifting
(b) resistance going into any gear (particularly 2nd & 3rd)
(c) grinding of any type, in any gear not caused by operator error
(d) transmission not engaging into any gear (particularly 2nd & 3rd)
(e) transmission kicking out/popping out into neutral from 3rd gear

SUMMARY:
Country: USA
Call Taker’s Name: Jonathan
Case Manager’s Name: I forgot to ask for one.
What Happened: I called about the latest TSB 08-020 for the 3rd Gear issue with the Si. "Jonathan" from Honda Tech line did say that they are aware of it officially now, (since the TSB is posted) but it's up to the individual dealership to decide if the TSB fix can will applied. I asked who/where would I want to go to escalate the issue past the dealership, he said that there is no escalation point. The dealership has final say. So "Jonathan" said that if they can't duplicate it, then nothing from Honda will happen. He also added that there is nothing that Honda America/Corporate can do if any dealer doesn't follow through with warranty claim. Jonathan recommended that if it doesn't duplicate the first time, then I can only keep having my car checked everytime it happens. But he was very nice and was very happy that the TSB was offically released though. He said he got tired of having to tell people there "was something in the works but no word yet...'' and seemed sympathetic to our issues. We'll see what happens to my car when Pacific Honda calls me back.

04-15-2008, 06:18 PM	#43 (permalink)
sasebonian Senior Member Join Date: Mar 2007 Location: San Diego Age: 33 Posts: 209 Jason	CASE NUMBER: N012008-04-1402257 DATE OF CALL TO HONDA: Monday 04/14/2008 WHO: Jason (Sasebonian) WHAT: 2007 NHBP Civic Si Sedan w/Navi/ST (a) notchy shifting (b) resistance going into any gear (particularly 2nd & 3rd) (c) grinding of any type, in any gear not caused by operator error (d) transmission not engaging into any gear (particularly 2nd & 3rd) (e) transmission kicking out/popping out into neutral from 3rd gear SUMMARY: Country: USA Call Taker’s Name: Jonathan Case Manager’s Name: I forgot to ask for one. What Happened: I called about the latest TSB 08-020 for the 3rd Gear issue with the Si. "Jonathan" from Honda Tech line did say that they are aware of it officially now, (since the TSB is posted) but it's up to the individual dealership to decide if the TSB fix can will applied. I asked who/where would I want to go to escalate the issue past the dealership, he said that there is no escalation point. The dealership has final say. So "Jonathan" said that if they can't duplicate it, then nothing from Honda will happen. He also added that there is nothing that Honda America/Corporate can do if any dealer doesn't follow through with warranty claim. Jonathan recommended that if it doesn't duplicate the first time, then I can only keep having my car checked everytime it happens. But he was very nice and was very happy that the TSB was offically released though. He said he got tired of having to tell people there "was something in the works but no word yet...'' and seemed sympathetic to our issues. We'll see what happens to my car when Pacific Honda calls me back.