Quote:
Originally Posted by atruhondagrl
I mean, things only become an issue with them when the media or lawyers get involved, or so it seems.
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Precisely. And while I know they aren't the only car company like that, I've never dealt with such obstinate, flat-out refusals to aid their consumers.
I don't even know why Honda has a Customer Service line. They case managers are not educated about the product at all (some say there is a fix, others say there isn't, others still don't know about third gear, etc.), and they are of next to no help unless your dealer can replicate it.
And when your problem is replication in the first place, then where are you?
Back at square one. And why should Honda care? They have your money, and you're nothing but a single consumer with a problem that, in the eyes of the "law", doesn't even really exist. Quality and integrity have taken a backseat to profit again. I know it's an idealistic scenario to believe that customer care could ever come first in the contemporary world, but it still sucks nonetheless.