8th Generation Honda Civic Forum - View Single Post - Transmission: American Honda Case Number Files

emile · 02-21-2008, 05:47 PM

CASE NUMBER:
N012008 – 02 – 2101201

WHO:
Emile Guevara

WHAT:
2007 Honda Civic Si Sedan

MY PROBLEMS:
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 3rd gear
(e) transmission kicking out/popping out into neutral from 3rd gear

SUMMARY:
State(Province)/Country: NJ/USA
Call Taker’s Name: Juan
Case Manager’s Name: Not assigned
What Happened:
I brought the car in for the 3rd gear grind once before around October/November after my first oil change with Honda and came away with the "I'm sorry but we can't replicate this problem" response.

I spoke with Juan, who after taking all my information and all my complaints replied with, "I pulled up the records for your car and I don't see it as part of any service bulletins or service campaigns. I would suggest bringing your car to the dealership and have one of the technicians ride along to see if you can replicate the problem with them on board." I then asked what would happen if this does happen (and it should), and he said that the technicians at the dealership will call Honda's technical line that the dealers have access to. I also asked about the MTF TSB since I've seen it posted at the forums, and he confirmed that he didn't see anything about that either. As far as he knows, he hasn't heard of this problem at all.

WHAT I'LL BE DOING:
I've set up an appointment with my dealership, Rt. 22 Honda, since my car is also due for an oil change. It's for this Tuesday, the 26th at 745 AM. I'll update what happens then.

ps. Would've done this sooner but exams and all that took top priority. Also, can someone pm me the MTF TSB so I can shove it into their face.

UPDATE:
This visit was screwed to begin with. The person I spoke to when i scheduled the appointment only put it down for an express oil change and nothing else. I insisted that i mentioned the 3rd gear issue and they consented to check it out as if they were doing me a favor. At the stealership now and just spoke with the "tech." He maintains that they still can't replicate the problem. The douchebag tells me that he has the same car and hasnt experienced what I've been experiencing. Spoke to me like I was a kid and had a damn attitude problem. "Offered" the 10k mile service but when I said that I didn't have the money at the moment, told me to initial that I declined the offer so that if Honda does call them he can tell them that i declined. He did say that if it does happen to me and I'm in the area I can barge in and just grab him for a test drive. What a fcukhead. This is getting extremely frustrating.

02-21-2008, 05:47 PM	#16 (permalink)
emile Senior Member Join Date: May 2007 Location: NJ Age: 22 Posts: 270 Emile iTrader: 2 / 100%	CASE NUMBER: N012008 – 02 – 2101201 WHO: Emile Guevara WHAT: 2007 Honda Civic Si Sedan MY PROBLEMS: (b) resistance going into 2nd and 3rd gear (c) grinding related to 3rd gear (e) transmission kicking out/popping out into neutral from 3rd gear SUMMARY: State(Province)/Country: NJ/USA Call Taker’s Name: Juan Case Manager’s Name: Not assigned What Happened: I brought the car in for the 3rd gear grind once before around October/November after my first oil change with Honda and came away with the "I'm sorry but we can't replicate this problem" response. I spoke with Juan, who after taking all my information and all my complaints replied with, "I pulled up the records for your car and I don't see it as part of any service bulletins or service campaigns. I would suggest bringing your car to the dealership and have one of the technicians ride along to see if you can replicate the problem with them on board." I then asked what would happen if this does happen (and it should), and he said that the technicians at the dealership will call Honda's technical line that the dealers have access to. I also asked about the MTF TSB since I've seen it posted at the forums, and he confirmed that he didn't see anything about that either. As far as he knows, he hasn't heard of this problem at all. WHAT I'LL BE DOING: I've set up an appointment with my dealership, Rt. 22 Honda, since my car is also due for an oil change. It's for this Tuesday, the 26th at 745 AM. I'll update what happens then. ps. Would've done this sooner but exams and all that took top priority. Also, can someone pm me the MTF TSB so I can shove it into their face. UPDATE: This visit was screwed to begin with. The person I spoke to when i scheduled the appointment only put it down for an express oil change and nothing else. I insisted that i mentioned the 3rd gear issue and they consented to check it out as if they were doing me a favor. At the stealership now and just spoke with the "tech." He maintains that they still can't replicate the problem. The douchebag tells me that he has the same car and hasnt experienced what I've been experiencing. Spoke to me like I was a kid and had a damn attitude problem. "Offered" the 10k mile service but when I said that I didn't have the money at the moment, told me to initial that I declined the offer so that if Honda does call them he can tell them that i declined. He did say that if it does happen to me and I'm in the area I can barge in and just grab him for a test drive. What a fcukhead. This is getting extremely frustrating. Last edited by emile; 02-26-2008 at 09:51 AM.