paypal sends the claim to the other party - they have to respond to the dispute in paypal.
Buyer Complaint Process - PayPal
Quote:
PayPal works hard to make transactions within our community safe.
If you are unable to resolve a dispute with a seller, you may file a claim that a PayPal investigating agent will review. Before you file a claim:
* Check the Help Center. You often can get quick answers to your questions. In fact, you may find filing a claim is not necessary
* Make sure PayPal was used to pay for the item(s) in dispute
* Check the date! All claims must be filed within 45 days of the transaction or the claim will be denied
* Be ready to provide agents as much relevant information as possible. Buyers who don't respond when asked will have their claims cancelled. Sellers who don't respond will default the claim, which automatically refunds the buyer
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In bold is why the time matters. I've asked those who have passed this date to contact their cc