CASE NUMBER:
"We don't have case numbers, we just store cases by VIN and last name" <-- Called twice, same line.
WHO:
David S (FastTimesAtFGHigh)
WHAT:
2007 Honda Civic Si Coupe
MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 2nd and 3rd gear
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure
SUMMARY:
Country: Canada
Call Taker’s Name: Chris ("only Chris at Honda Canada Customer Care")
Case Manager’s Name: Philip @ 1-888-946-6329 x3336
What Happened: I actually called and complained to Honda Canada on December 21st, 2007 but never heard back from anyone. They were able to extract all my information based on my name and address. The original call taker could see that I had taken my Si in for service to address the "notchy" shift to 3rd issue but nothing was ever done at the dealer.
Update 02-19-2008: Called and spoke with Chris at Honda Canada Customer Care. He told me the rep assigned to my call was named Philip and he had left for the day. Will follow up with Philip during business hours for a status report.
Update 02-20-2008: Left message with Philip asking him if Honda is now acknowledging and aware of the issue. Especially with the fact that the Honda spokesman, Sage Marie, was interviewed on Fox News.
Update 04-23-2008: Spoke with Philip at Honda Canada. There will be a TSB for Canada coming within the next week. I was instructed to call Philip by Wednesday April 30, 2008.
Update 04-30-2008: Spoke with Philip at Honda Canada. Bulletin number will not be released for Canada yet because they are "waiting on the parts to become available". Was instructed to call back in 1 month for a status update. So, we're getting the TSB, but they won't tell us the TSB number until parts are actually orderable.
Update 05-26-2008: Spoke with Philip at Honda Canada. Parts still on order. I am to call back mid-June to check on the status. Was also given a guarantee that the work will be done on my car when the Canadian TSB is released!
Update 06-10-2008: Left vmail with Philip at Honda Canada. He was kind enough to contact Ideal Honda and let them know about the TSB and that work should be done on my gearbox! My service appointment is tonight!
Update 06-11-2008: Spoke with Philip at Honda Canada. Told him how Ideal Honda couldn't "replicate issue". Complained more and faxed him over 3 separate service invoices which occured PRIOR to the TSB release regarding the 3rd Gear Issue. Awaiting response...
Update 06-11-2008: Philip from Honda Canada called. Spoke with Ideal Honda again, updated my file, and ENSURED the TSB will be done on my vehicle. "Parts are on order". I'll keep you posted...
Update 07-09-2009: 57 hours later, I got the car back today. TSB done by Ideal Honda
Ideal Honda. Tranny is butter smooth! Let's see how long this lasts especially when winter arrives! Special thanks to Reno @ Ideal Honda!