[Special Ringpop]

CASE NUMBER:
N012008 – 02 – 1201578

WHO:
Mike Obradovich (Special Ringpop)

WHAT:
2006 Honda Civic Si Coupe

MY PROBLEMS:
(a) notchy shifting
(b) resistance going into 2nd and 3rd gear
(c) grinding related to 2nd and 3rd gear
(e) transmission kicking out/popping out into neutral from 2nd and 3rd.
(f) a third gear with an imprecise gate that sometimes allows for the shifter to be unsure

SUMMARY:
Country: U.S.A.
Call Taker’s Name: Nelly (sp?)
Case Manager’s Name: Kenitra
What Happened: I have all records for my vehicle, and Nelly was able to open my old case file which was closed. She was very friendly, but quite business-like. She looked at the old case, and created a new one. She said the regional manager would contact me within one to two business days to follow-up on this and let me know if there has been a fix or any activity with this at all. She alluded to the fact that “not many, if any, have called to complain about this.” Will update as progress is made.

Update #1: I previously filed a report with American Honda over this, and dealt with Kenitra last time as well. It's funny as I specifically told Nelly that I did not want to deal with Kenitra. I gave her failing marks on the follow-up. On the first file I had opened, Kenitra called me during times I told her I was unable to take her call. She did this for a week, then accused me of playing phone tag with her and closed my case, citing "I don't know what you want me to". I never got a chance to talk to her. I will be calling her back after class. Funny, she called me between 11 and 1 again, just like the old case report told her not to. Nothing from this company ceases to amaze me.

Update #2 Called Kenitra back after less than an hour after I got her voice mail. I got her voicemail (just like the last time year). I called American Honda again to request to be transferred and was told they can't do that because she's the one in charge of my state. What a horrible policy. He said to "just keep calling back" and she'll get back to you. I pointed out the week long game of phone tag I had with her last time and he said "There's nothing I can do about that.This is a new case" Apparently, he talked to Kenitra while I was on hold. She was on the line with another customer. As a result, I am now looking for a new phone to replace the one that went through my wall after I hung up. This is so exhausting.

FINAL UPDATE: Kenitra called me back today and was incredibly rude from the start. She said "Again, I don't know what you want me to do. I spoke to your dealership and you haven't been there since October" I said that after thirty times of trying to get something done, I gave up and she said that "They can't duplicate it, they're not doing anything. I can't do anything for you." I said, "That is my WHOLE complaint. I can't get Honda to duplicate it. NONE of us can. She gave me a rude comment back telling me she was hanging up if I cursed again. I switched the subject to the fix. She didn't even put me on hold or look. She said "I haven't heard anything, but even if there was, YOU need to get it replicated at the dealer. They're not putting free parts in for you." I lost it. I said "you know what, I need to speak to someone else. You and I can't work together." She tells me "No." Then I told her to close the case because, again, just like last time, her obstinance, just like the dealership wasn't going to get me anywhere. I said "Close the case....again. Have a nice day."

Hopefully you all will have better luck. I got shot down. Again. I'm at my wits end right now. She was so incredibly rude to me, just like she was last time.