8th Generation Honda Civic Forum - View Single Post - Info on who to speak with about third gear issues

stargate69 · 02-01-2008, 02:10 PM

I just got off the phone with Mary who took my info and assigned a case mgr to my complaint regarding the third gear mis-shifting. I called 1800-999-1009
After you get the automated system, press #5 and that will get you over tho the right person who'll document your complaint.
If you like snail-mail, here's the direct address: Honda NA 1919 Torrance Blvd. Torrance, CA 90501-2746. Their direct mail # is 500-2N-7A. If you write this on the envelope you are sending your letter to the direct spot where customer complaints are handled.
Let them be aware as I did, that you're a member of several Honda forums and what your concerns are. Be proffesional so that they take you seriously.
Mary explained to me that whoever has issues similar to mine has to individually make their case until it is determined that a recall is in order.

02-01-2008, 02:10 PM	#1 (permalink)
stargate69 Senior Member Join Date: Jun 2007 Location: Pomona, Ca Posts: 294 Alan iTrader: 1 / 100%	Info on who to speak with about third gear issues I just got off the phone with Mary who took my info and assigned a case mgr to my complaint regarding the third gear mis-shifting. I called 1800-999-1009 After you get the automated system, press #5 and that will get you over tho the right person who'll document your complaint. If you like snail-mail, here's the direct address: Honda NA 1919 Torrance Blvd. Torrance, CA 90501-2746. Their direct mail # is 500-2N-7A. If you write this on the envelope you are sending your letter to the direct spot where customer complaints are handled. Let them be aware as I did, that you're a member of several Honda forums and what your concerns are. Be proffesional so that they take you seriously. Mary explained to me that whoever has issues similar to mine has to individually make their case until it is determined that a recall is in order.