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Originally Posted by jasonandre
Just as long as you realize that the incompetence falls solely on the dealership, then you'll be fine.
Bring a copy of the bulletin as your backup. They can't possibly argue with you. When the service rep tried pulling up my car in the computer, he immediately said "your car doesn't have any outstanding bulletins or recalls". He immediately looked up the bulletin number and realized that he had no other way to argue with me.
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Well, I'm not sure it is ONLY the dealerships fault. Why doesn't Honda have in place a better system for communicating issues like this to the dealerships? Why don't they have control over what dealerships do that can negatively affect the Brand Name? Irregardless, you are right, I dearly wish I had had the bulletin with me, but since they acted like they knew about it, I foolishly didn't think it was necessary. I complained via e-mail for the incompetence, but I hesitate to drive another two hours until I KNOW it's going to get fixed. Kinda gives me a negative feeling towards having a Honda, which I had not felt until this morning. There is a Honda dealer closer, but they are famous for being crappy in every aspect of being a dealership. 2 for 2 in my opinion. Wish I could re-do my dealership survey.
