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Originally Posted by mfinlay04
Regardless of EVERYTHING else... you cannot deny the shitty customer service that went on throughout the whole transaction.
1. over charging him (even 1 cent is unacceptable)
2. not keeping him in the loop. If it was a prototype he should be informed if ANYTHING changes... dates, times, fitment pieces etc..
3. Not agreeing to pay for shop fees, when they quoted him up front 600 dollars. And when he called back to say it was more, their response was Oh Well
4. Lying to him about the kit being finished and on a car in Fl.
5. Lying to him telling him the package was sent when it wasn't
Like I said before their products stand for themselves and no one can take away what AJP can do with a turbo and a honda motor but, that is nothing without good CS. Look at GReddy, Full Race etc CS is top priority
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Back to #3... when I called to check with AJP, they said they would indeed cover expenses, and we'll see what inquires when they try to install the kit. I call back when my car is down there and Tony starts talking about changed rates? But the simple matter of fact is that they misquoted the shop. They didn't quote the shop for bolts, which weren't included in the "kit", an egr block off which had to be fabricated. Much like the customers who purchased the fg2 kit, the shop which AJP personally sent me to was mad that they didn't send them ANY kind of instructions. Especially necessary when they didn't include the proper downpipe, leaving us baffled as to how to make it fit correctly.