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Originally Posted by Street2uned
We'll agree to disagree...how bout that?
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It's not that I completely disagree with you at all, it's just that there seems to be more unhappy customers than happy customers and every single on of the unhappy customers blaim it on AJP's customer service. Whether or not there's a good explanation, this should be a red flag and a change of policy should be at hand.
They may not sit around building boosted cars all day and playing on the dyno, but the catch is the fact that they're not making $7k on oil changes and state inspections so when someone does order a kit from them it should be priority 1 until said customer is satisfied. I'm not saying that's all they should do, but maybe they should hire b/s mechanics to do the little sh!t work around the shop while 2 people focus mainly on: shipping parts in a timely manner, dealing with people/shops calling about the installs of this fickle kit, and maybe actually specifying what needs to be custom fabbed and having that sent out on printed instructions on how to install the kit itself. Then, in their free time AFTER making the customer happy they can worry about r&d on their new projects.
Basically, it should be in this order:
1) making present customers happy (however that can be done within reason)
2) making new customers.
Not the other way around.