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Wall 'o Text. My eyes hurt, but I read it all. Edit some paragraphs in man!
Aside from that...damn. Every company has their snafus every once in a while, but we always hope that they handle those snafus well, and come out on top. It sounds like in your case, they did not hadle it well at all.
You've been patient, and they have been neglegent from your point of view. I really hope there has been some type of miscommunication on this, but it sure doesn't sound like it.
Good luck with everything, and I honestly hope you wind up with what you want man.
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